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@User_5MFW2 Please let me know how it works out!in Softphone integration Comment by User_USNDV Mar 24, 2022 7:56PM
Hello! Thank you for your help. I am reaching out to our NetSuite consultant about creating this workflow. If I have further questions, or can follow up with a solution, I will circle back around. Melanie
Unfortunately, I was only a support person using the ticketing system and was not involved with creating it, so I do not know.
Good afternoon Michelle, This happens if the reply is from a case creation (Case # 3245 Created) or case update (RE: Case # 3245 Updated). But it should not matter - when I worked with this in the past, as long as the email subject contained the correct case information in the subject (ie: Case # 3245), that was adequate…
So, I have been informed that my ticket was closed because s a fix released to the production account which in turn automatically closed the issue and cases attached to it. The issue has morphed, and currently, the link to the Netsuite Account Center brings me back to my Netstuite home page.
Hi Pete, Starting this morning, the Netsuite Account Center link is directing back to my homepage. I went through the effort to wait on hold to open a case. NetSuite has closed the case because it's a known defect. Please call and open your case - IMO, the more complaints about an issue, the more quickly it will be…
I have confirmed that this issue is not related to my computer, software, etc. I have the same results when trying on a cell phone web browser.
Hi Michelle, I tried that but does not fix the issue. Nor does trying a different browser, using incognito, etc. Help! I need to enter a service ticket on a different issue and cannot. Melanie
Good afternoon Michelle. Yes, we have already set up a case profile. If we forward an email from that address to the inbound email address, it creates a case in name of the forwarded address. We want it to create the email in the address of the original email. We have one inbound mail address. This is what I am trying to…in Creating cases from forwarded email Comment by User_USNDV Apr 30, 2021 5:02PM
Thank you very much for your quick and correct answer! Melanie