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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comments
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@User_5MFW2 Please let me know how it works out!
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Hello! Thank you for your help. I am reaching out to our NetSuite consultant about creating this workflow. If I have further questions, or can follow up with a solution, I will circle back around. Melanie
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Unfortunately, I was only a support person using the ticketing system and was not involved with creating it, so I do not know.
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Good afternoon Michelle, This happens if the reply is from a case creation (Case # 3245 Created) or case update (RE: Case # 3245 Updated). But it should not matter - when I worked with this in the past, as long as the email subject contained the correct case information in the subject (ie: Case # 3245), that was adequate…
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So, I have been informed that my ticket was closed because s a fix released to the production account which in turn automatically closed the issue and cases attached to it. The issue has morphed, and currently, the link to the Netsuite Account Center brings me back to my Netstuite home page.
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Hi Pete, Starting this morning, the Netsuite Account Center link is directing back to my homepage. I went through the effort to wait on hold to open a case. NetSuite has closed the case because it's a known defect. Please call and open your case - IMO, the more complaints about an issue, the more quickly it will be…
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I have confirmed that this issue is not related to my computer, software, etc. I have the same results when trying on a cell phone web browser.
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Hi Michelle, I tried that but does not fix the issue. Nor does trying a different browser, using incognito, etc. Help! I need to enter a service ticket on a different issue and cannot. Melanie
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Good afternoon Michelle. Yes, we have already set up a case profile. If we forward an email from that address to the inbound email address, it creates a case in name of the forwarded address. We want it to create the email in the address of the original email. We have one inbound mail address. This is what I am trying to…
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Thank you very much for your quick and correct answer! Melanie