Same problem here. A support rep reported this yesterday. The pause is significant (1 minute or more) where the last customer message is really long. Pretty sure it's not one of our scripts. It's pretty much just IE9, and the reps seem to think it only just started since the 2013.1 upgrade this weekend. They say it happens…

I haven't done it yet. Have done high-to-mid-level research. Was going to use scripting, but saved searches could get you at least part of the way. Workflow will probably work, too.

Instead of trying a straight search, I recommend creating some fields to log durations. It scales much better than creating a new search with the fancy formula you'll have to use each time, and you'll find it much more useful. You'd have to put a script on case record so, when the status changes, it updates that field.…

1.) custom field of type Free Form text populated with comma-separated addresses. Script grabs those email addresses and emails. I just built once of these recently; sends as soon as the invoice is created/saved the first time. 2.) Given #1, I'm certain you'll have to do some scripting to make this work, too. Few ways to…

There's a way, but not really feasible. Initially, records are just "flagged" as deleted so you can't see them anymore. Not sure how long they're held onto before being really wiped, if ever. Your question made me wonder if there's some type of script that could log when a record is deleted. Maybe on a BeforeSubmit. Hmm...

I haven't completely re-researched all the internal only and escalation message functionality, but I believe NS has quietly done some fixes out there. I have pretty good documentation of the problems from 5 months ago when I originally started this thread, but have touched a couple of the issues from before and can no…

The solution support gave me is to change the email template for the case update email the customer receives so it doesn't include message history, but the message history being included with the email is very important. In my opinion, escalation messages should essentially be marked Internal Only so they'll have the same…

Interesting development... After asking repeatedly about a switch/option that would help and being told nothing existed, I was able to work my way up some channels and learned about an option that helps tremendously. In Support Preferences under Notifications and in the Escalations section, there's an option called Send…

The solution support gave me is to change the email template for the case update email the customer receives so it doesn't include message history, but the message history being included with the email is very important. In my opinion, escalation messages should essentially be marked Internal Only so they'll have the same…

Glad to have the merge feature, finally! Unfortunately, I learned it's not fully baked, in my opinion. Unless a role has Full level for Case permission (ability to delete), the Duplicate Case Management permission at Full is neutered (there is no button). We don't want our managers to be able to delete cases, but we need…

JCirocco went right where I figured upon initial post. Doesn't seem role-permission related. Admittedly, I didn't think the form would control that, but it's been awhile. Only other difference I see is the view for role B has a sorting preference; that better not impact it, but worth noting.

Bet it's related to this - https://usergroup.netsuite.com/users/showthread.php?t=33064

I received that same error a few months ago when I tried to remove one of the many roles a former administrator but still current and important user had. Found out it didn't matter if I changed anything, it just wouldn't save. Same issue in Sandbox. This week, 2-3 months after I reported the issue, Support's suggestion…

My assistant had a problem like this last week. She had no prior experience with editing access for employees but was trying to change a role assignment and got this same message. Looking over her shoulder I saw the password field was filled in with asteriks and the system wanted the password confirmation field filled in.…

Where is the NetSuite employee at this point of the discussion? I'd say they're wisely staying away from the virtual pitchfork-toting mob. It'd be fruitless. But I do enjoy reading this thread. :p

Are you saying that was an option previous to the change you made?

When you purchase a Sandbox subscription, you pay for X number of refreshes. You can use these at any time. Contact NetSuite Support to request a refresh. You should ask Support at the time of your request when the refresh will actually happen. In my experience, it can happen any time from a few hours of your request to 5…

And it depends who the owner of the custom list (or field?) is. That threw me for a loop a long time ago when I kept switching to low-permissions roles and would still see the +. Finally made someone else the owner and it worked properly. Mmm... deliciously old threads.

Strange. I worried one of my fields wouldn't be stored after reading this, but a test reveals I do not have the same problem. On a case form, I have a multi-select field that I "source" from the Contact by way of a workflow action. I don't want it editable. Normally, I'd set to Inline but it doesn't show on Create. Tried…

If I knew what a developer account is, I'd probably have requested one and received no response.

I've read some info about the SuiteCloud SDN, but I'm not clear how it (Community level) benefits me beyond the current usergroup access and technical support I already have as a customer.

I think a try...catch would do that for you. Really, it's good practice to put everything in one of these. http://www.w3schools.com/js/js_try_catch.asp

Sorry, I must not be clear on your scenario. On my reread of your second post, it seems like maybe you're saying the C# code returns a message with "error," not the SuiteScript itself. If so, guess I struggled getting over the thread title and initial post. :)

You can either pop an alert() which will interrupt the script but display the message to the user, or you can do a "throw new nlobjError(TITLE,MESSAGE)" The second approach is probably best. Just so long as you understand that in any case whatsoever, the second you pop a message to the user, the script ends. He said he's…

This question is related to the post above from a while back... Is there still a character limitation for emails in NS? More specifically, is there is a character limitation when you copy an email string and paste it into a message in a NS record? Is it 800 characters as posted above? My co-workers are reporting email…

I agree with Nick. Your requirements don't need a formula. The opportunity search includes Date Created and Created By fields, so just two separate criteria works. Date Created = 12/14/2018 Created by is none of 'that dude'

Don't know why you don't see it. I checked my search criteria for Customer and see it where I'd expect, right before "Group." Are you logged in as Administrator? Wonder if there's a feature you must have enabled, like maybe Marketing Automation.

Thanks for the response. Your idea sounds good but I may just not understand the right combo of settings to pull what I want. The problem I encounter using such a method is, if I group by Address Label and count by Address Label, there is no MAIN so there's nothing to count. The only time I get 0 is if customer has no…

In case the screenshot disappears, I'll explain what khultquist showed. In the Summary criteria... Summary Type: Sum Field: Formula (Numberic) Description: is 0 Formula: case when {addresslabel} = 'MAIN' then 1 else 0 end The search I built had to account for varying letter case, so I wrapped {addresslabel} with LOWER:…

Thanks! That did the trick and has opened up my world quite a bit. I've used summary criteria, and I've used formulas like that, but never in combination, which was my disconnect. Awesome!