"Caching," I think you mean. :) I've not seen issues that bad in a long time. I assume you've done the basics like trying another browser or computer for a given user experiencing the problem. I know some browsers have a hard time letting go; so sentimental. That URL change is...interesting. I think you need a solid…

In dialog with Support, they asked if I have the issue in sandbox. Guess what? I don't! That's helpful. I don't normally try thru sandbox because I can't log a ticket thru that path (sandbox suiteanswers).

I messaged Support this morning: "The problem persists, but the behavior seems different than I recall. Now, when I load an article and get the “help is unavailable” message and I hit Close, the page simply reloads and throws that error again. I’ve clicked Close a few times and it just keeps reloading."

I just received notice this second defect, 529524, has been fixed. I logged into SuiteAnswers, forced a cache dump, and still get the same behavior. Is there some other magic chicken shaking to be done to realize the fix?

Talk to your IT group. They should be able to explain what flagged it as junk. While investigating, you may find it valuable to set up DKIM, essentially telling your mail server that the NetSuite emails are trusted. May not help your current situation, but it's worthwhile.

To tie this off, I haven't had the issue since logging into SuiteAnswers thru my sandbox. Logging in thru production works now, and I have a feeling I can't support that indicates logging in thru the sandbox shook something loose.

Not just EU. It has happened to me a great deal lately here in US. I'll admit I use Safari on a Mac (used to be Chrome but watched The Creepy Line!). Filed a case finally about a week ago after I got tired of hitting enter then stopping the page reload so I could at least read the text in the articles (images wouldn't…

Storage and performance has not scaled well with the rest of the world. I don't expect enterprise systems to be updated at the same pace as consumers, and I appreciate the multi-tenant challenge (I'm actually on a Tier 3 dedicated server). However, when I get speed boosts from my cell phone provider every 3-5 years for no…

Note that my defect number is 502963. They said they filed that defect on my behalf rather than attaching my case to an existing defect. Anyone else have that same defect number?

It was just updated to say, "We are aware of a number of reports of problems with the NetSuite Service for customers local to the NA East data center. We are working on a resolution and anticipate having the problem resolved in approximately one hour. We apologize for this interruption in service and appreciate your…

We can log in but not access records or perform basic functions. Effectively still down. I love a good dog pile!

Heard that it is related to a Power Outage. Did you hear something beyond the status update? I noticed the messaging for this issue has been updated to indicate a power problem. I've been wondering about failover to other data centers since this has been going on for 2+ hours. Seems the DR model needs to be followed.

Suspect this has actually been an issue since last night because one of our integrations failed around 1030p Central. Could be unrelated, but the behavior then is the same as this morning

Same thing just happened to me... again. This new sandbox architecture(?) is hurting, and it's hurting my business. My defect number is 502415

I've seen that a handful of times. Little story: the worst experience I had was in the midst of an acquisition project and the refresh was critical. Expected 2 days at most, that dragged onto 4 days before I reported it. The refresh corrupted somehow, so they had to start again. That one failed after a couple days with the…

Started working for a couple minutes, having trouble again. I typically wait 15 minutes of success before sending out the company-wide notification of resolution.

Ditto. Would be interested in a little more detail of the outage and what's being done to keep it from happening tomorrow now that it's happened 2 days in a row.

We're facing intermittent issues with NetSuite, today (01/26), from 9 AM EST. There was a major outage a few days ago, and that almost brought one of our customer's warehouse processes and sales to a complete halt. This seems to be a bad way to start 2016. I'd like to know how other NetSuite customers handle these outages…

Thanks. We had ~45 minutes of downtime but we've been up consistently for an hour. I wanna know who tripped on a cable. I want names! ;-)

We've been having a similar problem, maybe only the last couple days. When we "send notification" to Contacts for their login access to the customer center, 3 -5 of them the past couple days have reported not receiving these messages (different companies, fyi). I have an email address Bcc'd for all outbound communication,…

Can you elaborate on the problem your data entry people caused? Not clear how the change from sublist to record caused this problem. I think I appreciate the change, but it sure makes manual entry and edit of addresses very clunky and time consuming.

We've experienced general slowness throughout since 2014.2 upgrade (like 10+ seconds on server side for page to load). Working with NS and Celigo to figure out the probelm. This hit today kicked a lot of people out and saw page loads of 80+ seconds; we're back to general, frustrating slowness.

Makes my brain hurt. Glad it's fixed and works, but it doesn't encourage me to try it myself.

"Are you hoping to amend the customer on old transactions? I don't think you can on some and the ones that you can breaks any links to other transactions (ie change the customer on an invoice and it removes the 'Created from Sales Order' info) and may even mess up inventory." It will also put the SO back in a ready to be…

Hi, Corey. I got a little lost regarding the bottom line goal here, but, if it was me, I'd probably have given up by now and gone an alternative route. Something I have in mind, basically, is to create my own date/time fields that will not change or be addressed by NS automation for time zones (or DST maybe), perhaps make…

No inventory. We're just a software and related-services company with downloads.

Anything happen with this? I still see the same behavior. It occurred at the company I was previously at and at my current company (and sandbox) and the company we just acquired (and their sandbox)

According to Netsuite Support, Netsuite distinguishes between: hardware / infrastructure problems that cause downtime and application /software problems that cause downtime. status.netusite.com is for hardware/infrastructure related issues only. So I guess, if the application crashes for 8 hours, and the hardware is still…

From my own experience, I have reason to doubt that status page. Pretty sure it's manually updated. I love the NS Status page pile-ons! :D

2hrs after my last post, 2factor was turned off in SB2. I need to post here more often! Thanks, NS!