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Re: Issue on opening basic support cases
Hi @User_BD08X Are you attempting to create support cases that are less than a Critical Concern (C1)? NetSuite's Basic Support provides access to SuiteAnswers and only case creation for Critical…1 -
Re: Hide options to create new saved searches and custom views
Hi @Anneth I'd recommend the following: Perform Search - View Publish Search - None (remove this permission from the role) Export Lists - None (remove this permission from the role so that users…1 -
Re: System Email Template not giving link to customer.
Hi @Dext3r Have you already found Suite Answer 66724? https://suiteanswers.custhelp.com/app/answers/detail/a_id/1014027/loc/en_US Other things to check: Customer record doesn't have access enabl…1 -
Re: reset 2FA without knowing backup code
Hi @User_Q1DPO If you're the NetSuite Administrator and you have lost your 2FA due to switching phones and did not save your Backup codes, you'll need to do one of the following: Contact an…1 -
Re: Custom Role cannot access scriptlet report
Hi @User_4DBX2 The error message is saying that there's an invalid column, specifically custom field: custbody_ctc_vcsp_is_po_sent. The custom role likely doesn't have access to this field,…2
