Setup and Configuration
Discussion List
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Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio… -
How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus…Edson Junior, Oracle 149 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 199 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…User_PY4VB 35 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Digital Customer Service
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EL Expression to get Custom business Object value and lookup valueHello Team, How do we prepare EL expression for getting custom Business Object and look up? I tried different option like: #{fndCommonLookup['TEST_SPACE'].lookupDescript…Jignesh_HAE 17 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…
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Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 29 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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25D Automated Maintenance of Stage TablesAs per the 25D release, the default value for Days to Retain Data Sets Before Deleting has now increased in 60. However, we can't still can't see any data loads older th…
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Approvers unable to see or edit the Supplier DFF entered while registering a SupplierOnce the user submits the Supplier registration request then approvers unable to see the DFF entered while registering a Supplier. Even can't see the DFF details from "M…
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Clarification on PIM business Events in NIR and Change ordersSummary: Clarification on PIM business Events in NIR and Change orders Content (please ensure you mask any confidential information): We are developing the Integration w…Sujay Parab-Oracle 3 views 0 comments 0 points Started by Sujay Parab-Oracle Reporting and Analytics for SCM
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Unable to select "All Representatives" Timecard Approval for Area of Responsibility(Representative)I am unable to add "all Representatives" flag in Timecard Approval rules, please suggest. Getting this Error :- RUL-05716: The function "GetAllRepresentatives" is not va…Shankar pradhan-Oracle 108 views 6 comments 0 points Most recent by Vasanthi - Oracle-Oracle Workforce Management
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Unable to search new customer account in Fusion Service Accounts page.Summary: Content (required): The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from Fusion…
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How to migrate data from Netsuite to Oracle FusionHello, is there anyone who has an experience with data migration from the NetSuite application to the Oracle Fusion application?Hila Maimon-Oracle 33 views 4 comments 1 point Most recent by Hila Maimon-Oracle Fusion Applications Administration -
How to get latest updated records from ess_request_history ?Summary: Hi team, We are building a report using the ess_request_history table, where I need to fetch incremental records based on a timestamp filter. However, I couldn’…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/how-you-set-up-service-request…
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Load departments data to the Costing Eligibility on Assignment Attributes node.I am trying to load this file in order to load the data to the Costing Eligibility on Assignment Attributes of Dental INS EE Results element, the HDL file is getting loa…Yanagandula Uday Kiran 11 views 1 comment 0 points Most recent by Tamilarasan Sekar Payroll and Global Payroll Interface (GPI)
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Can we rename fields in ADD GOAL Page in REDWOOD UIThere is a requirement in Redwood Goal Management. My client wants to have different field names in Performance goal and development goal. While adding a performance Goa…
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
Milestone configuration - Multiple attributes under 'Completes When'Summary: We have 2 milestones configured within Help Desk, First Response Metric and Resolution Metric. These are working, however if the Help Desk ticket is Resolved wi…Dave Saxon - Systems Analyst 11 views 3 comments 0 points Most recent by Dave Saxon - Systems Analyst Fusion Service
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Activities under Help Desk is not in RedwoodSummary: Now Activities Page under Help Desk is not in redwood, is the any possibility to be this page in Redwood in upcoming Release. If yes, Please confirm by which re… -
How to auto-send Positive Pay file when PPP processing type is set to "Printed" in Fusion?We are looking for a standard method in Oracle Fusion Payables to automatically generate and transmit the Positive Pay file to the bank, even when the Payment Process Pr…shivakumar.gurram 44 views 3 comments 0 points Most recent by shivakumar.gurram Payables, Payments & Cash Management