Reporting
Discussion List
-
Help Desk Infolets: Hide Unnecessary Reporting Tabs for Agent RoleHello Experts, I hope you're doing well. We are currently exploring options to restrict visibility of certain reporting areas on the Help Desk Infolets Page. The user pr… -
Seeded role tagged to user in created by column in backendSummary: Hi Team. Oracle has created seeded roles as part of 25C, but when we check those roles from backend its tagged to user as created by Query: select * from ASE_RO…REDDI_GH 24 views 4 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
-
Multiple concurrent Helpdesk email channels, each dedicated to a specific workstream.Summary: We are looking to implement Helpdesk email channel feature where each workstream (Recruiting, Compensation, Payroll, Absence, Benefits, etc) should have its own…
-
How can we create a Report in which i need to add customer signatureSummary: When a Fusion service request is closed/ updated need to send the mail to customer with few details in which we need to tag a Customer signature that came form …Mani Karthik 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
-
Is there a way to extract audit log entries related to configuration changes in Oracle?Summary: We have an audit requirement request to extract of all audit log entries related to configuration changes within Oracle Fusion's Catalog modules. This includes …
-
Case Management/HR Helpdesk delivered OTBI reports not openingHi Everyone, I am facing issue accessing the delivered case management OTBI analyses that is found under Shared Folders > Service > Embedded Content > all Help Desk subj…
-
HR Help Desk Queue and Resources reportSummary: I am trying to create an OTBI analysis to show the queue name and assigned resources for the queue using "Help Desk - HR Help Queue Resources Real Time" subject…
-
Tags FunctionalitySummary: Display for Help Disk Tags and Reporting Content (please ensure you mask any confidential information): Hello, Has anyone find a way to help manage the display … -
Is there a way to extract audit log entries related to workflow, rules, approval in Oracle?Summary: Our auditors would like to have an extract of all audit log entries documenting changes to workflow definitions, rules, approval hierarchies, and notifications …
-
The login and logout data retrieved from the FND_SESSIONS table shows overlapping recordsSummary: The login and logout data retrieved from the FND_SESSIONS table shows overlapping records, making it difficult to determine the exact times users have logged in…
-
Agent presence and availability visibilitySummary: We have agent presence and availability enabled for Redwood HR Help Desk, this provides agents with the ability to set when they are available for work assignme…
-
Case Management OTBI FieldsSummary: Is there a list of Case Management OTBI fields that are reportable? This would be extremely helpful so I don't have to keep endlessly digging. I've been able to…
-
Case Management - Meeting Details in OTBI ReportHi We need to display the Meeting details captured in the Cases in Case Management Page. I didn't find any fields in OTBI CRM/Helpdesk Case Management Real Time Subject …
-
How does my Data Analyst run case mgmt/HRHD reports?Summary: I'm having a hard time having my Data Analyst pull data from case management and help desk. The service catalog doesn't even appear for him. He has both Case Ma…
-
Access to HR Help Desk/Case Management Through Service Catalog Reporting?Summary: I'm curious if employees (outside of HR) who have access to the Service Catalog have the ability to pull data from HR Help Desk and or Case Management since the…
-
Query to HRHD Service Request Agent Assignment detailsSummary: Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent. If there is a way to create an anal… -
Reports are not filtering the data on dashboard based on the parameterSummary: We have created a Dashboard in which we have attached some OTBI Reports and BIP reports and filtering the data based on the date parameter, it is filtering the …Samarth upadhyay 24 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service
-
Export scheduled notifications reportSummary: We have users that stopped receiving notifications for scheduled processes. Is there a way to export and review a list of scheduled processes with details like … -
Next Gen HR Help Desk Action TrackingSummary: Looking for a Next Gen HR Help Desk Redwood replacement page for the previous Activities page or an alternative way for agents to manage their actions. Content …
-
Redwood: Helpdesk How do I add new infolets to the dashboard?I've been trying to add new infolets to my dashboard but am not able to do so. I see them in OTBI but cannot add them. I've read somewhere that I need access to the Serv…
-
SQL query or Table for Manage Knowledge User Groups in HelpdeskSummary: Hi, we need a table where the Manage Knowledge User Groups information stored Need a columns "user group name, reference key, department under the setup Manage …
-
Sql query or Table for Manage Content Types in HelpdeskSummary: Hi team, Need a table or SQL quere where the setup "Manage content type" information stored in helpdesk module. Content (please ensure you mask any confidential…
-
Knowledge report don't return any resultsSummary: Hi, I have an Issue on data, Standard Dashboard reports don't return any data Path: All knowledge by month - all article linked knowledge article suggestions - … -
mass update of the Taxpayer Identification Number (TIN) for customers in Oracle ERPSummary: We need to perform a mass update of the Taxpayer Identification Number (TIN) for customers in Oracle ERP, as per the requirement. We attempted to accomplish thi…
-
Escalation using bursting querySummary: Hi Experts, Our requirement is to trigger a notification to agent's line manager if it exceeds the TAT of 2 days. Current versions of HR Helpdesk does not provi…
-
Approval Limit Matrix Report across modulesSummary: We are looking for a report which will take a username as a parameter and them report their approval limits across the various modules within Fusion (PO, AP, GL…
-
How is the average time for all calculated?Summary: Hi, how is the “Avarage time for all” resolution time calculated (see screen) Is it calculated on the working calendar? Or is it counted on the 24-hour day? Tha…
-
NextGen HR Helpdesk - Subject area in OTBI to get request number and assigned to fieldSummary: Subject area for getting request number and assigned to details Content (please ensure you mask any confidential information): Hello All, Please let us know fro… -
Oracle HCM Implementation Gap analysisSummary: Our organization is nearing completion of a two-phase Oracle Cloud HCM implementation encompassing Core HR, Talent, Performance, Succession, FAW, Compensation, …