Category 283
Discussion List
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…Nishant Mahajan 1989 17 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How to use custom field for mapping between Work Order Area in Service Request and Work Zone Key OFSHello, In our OFS implementation, we want to use a field 'Custom' as the link between Work Zones in OFS & Work Order Area in Fusion Service module. By default, the appli…Nalsoft Pvt Ltd 39 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t…Anusree Sahadevan 24 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…Nishant Mahajan 1989 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…
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Set Resource Time zone in new Fusion Field ServiceSummary: Unable to understand from where we can set different time zones for the resources in new Fusion Field Service. Content (please ensure you mask any confidential … -
Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr…David Viteri 23 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to configure SSO in Oracle Field Service Cloud with Fusion as Identity Provider?Summary: Hello Community, I need to configure Single Sign-On (SSO) for Oracle Field Service Cloud (OFSC). Can Oracle Fusion Applications act as the Identity Provider (Id…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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How to Audit Activities and Configurations in Oracle Field Service CloudSummary: Hi Team, We have a security requirement to get OFSC Activity logs (Which user did what change on an Activity) and also Audit any configuration/resource related …Nishant Mahajan 1989 46 views 5 comments 1 point Most recent by Alexander Salnikov-Oracle Field Service
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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Are OFS Forms (with Data Fields and Form Fields) Supported in Offline Mode?Summary: I want to confirm behavior in offline scenarios particularly for field technicians using the mobile app. Are OFS Forms (containing both Data Fields and Form Fie…
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How to Add Train Stop in Oracle Field Service Activity Details ScreenHow to Add Train Stop in Oracle Field Service Activity Details Screen Like this in Image -
Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Significado el icono del tiempo del carroSummary: Buenas tardes, 1- ¿Que significa el icono del tiempo del carro? 2- ¿Para que sirve? 3- ¿Dónde se configura? Content (please ensure you mask any confidential inf…
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Custom field added in Form not returned when querying Master Activity ID in multi-segment activitiesSummary: I have added a Custom field(New Meter Reading) to a Form. It's not returned when querying the Master Activity ID in Postman. Question: In Oracle Field Service, …
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How to show Inventory step in workflow only if required inventory exists?Summary: In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot). What I want: The Inventory step should only be vis…
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Forms data not returned when querying Master Activity ID in multi-segment activitiesSummary: In Oracle Field Service, we are working on multi-segment activities. With each segment, a form is submitted containing a custom property: "New Meter Reading". W…
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Field Service - Routing PlanSummary: Hello Experts, I'm new to OFS and started learning about routing. As part of the testing process, I’ve defined a routing plan and executed it manually. However,…
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How to suppress "Resource does not have enough of inventory required for this activity" alert?Hi Community, In our Oracle Field Service (OFS) implementation, we do not manage inventory within OFS itself. However, some activities are being assigned inventory items…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Where is my Technician Url - 404 page not found errorSummary: Hello Experts, I'm in the process of testing “Where Is My Technician” feature in Field Service Cloud. I have created a WMT theme and launched a message scenario…
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5MB file size is serious limitation for modern phones, any option to extend it?Summary: Our Techs capture images to indicate work completed. 5MB file size, for most modern phones is being surpassed easily. Content (please ensure you mask any confid…
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Default refresh time for the Dispatch console time viewHi Team, I wanted to know if there is a default refresh time for the dispatch console time view and also if its customizable. I could find a user field called 'Refresh R…
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How can I remove the "Sign In Oracle Field Service" on login page in OFSCSummary: I cannot find any option to change the "Sign In – Oracle Field Service" text on the login page to customize it as per the business requirements. Is there a way …
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Position in route update with Message APISummary: We are trying to update the position in route for a set of activities assigned to a specific resource on a specific date. However, when our custom plugin sends …
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Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…