Category 283
Discussion List
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How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t… -
GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Closing booking interval behaviour has changedSummary: Previously, we investigated how closing booking intervals affected the number of offered slots, noting that the relationship isn't straightforward. Previously, …
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how can we setupthe connection with Fusion Field service to Fusion Service for Scheduleing workorderSummary: Hi, I was trying to setup a connection from Fusion service to fusion field service , the connection is showing success but trying to fetch workzone and showing …
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…Sankalp-D 51 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…Mohit Thomas 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …Mohit Thomas 54 views 4 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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How to extract resources/users data in excel/csv for validation?Summary: Hi Team, We are creating around 4000 users/resources using integration from a source system. We want to validate our data creation after they are created in OFS…
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser…megha_aggarwala 11 views 3 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service -
OFSC - Get a File property using the Get activities API methodGreetings, We're trying to find out whether a field is complete in OFSC or not.The field type is file, in this case a photo.We've tried using the Get activities method, …Julio Sarmiento 51 views 7 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service
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API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric…
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Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…
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How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur…
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Routing Run time showing as 'Waiting' for too long and not assigning activities to resourcesSummary: Hello All! I'm trying routing feature in OFSC on a bucket with activities in pending status. After running the routing plan I can see the plan keeps running for…
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Can monthly maintenance be rescheduled?We were planning a large configuration change for our Oracle Field Service system in prod, but then received an email that our monthly maintenance was scheduled to happe…Eric Gmerek 31 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Enroute status becoming obsolete or problematic overnightSummary: Scenario: When an activity is in Pending or Started status and not completed on the same day, OFS allows it to be handled the next day due to the "Allow update …
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Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb… -
Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o…
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.Business Rules: Oracle OFSCSummary: GPS updates Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any cod…
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oracle field service message configuration End PointSummary: We recenlty have to upgrade the HTTP from 1.0 to 1.1 as per Oracle from 25D , however we are not aware in regards to the below settings that if they are consume…
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Map the login id with newly created custom field for ActivitiySummary: In OFSC, We would like to create a custom field called custom_LoggedInEmail under the activity to automatically store the logged-in user's email. This field sho…
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Till when a de-activated user stays in OFSC. Is there any timeline or it stays forever?Summary: Hi Team, When we de-activate a user in resources tab. Till when it stays there as de-activated. Does it get deleted or removed after any specific time-interval.…Nishant Mahajan 1989 11 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to use custom field for mapping between Work Order Area in Service Request and Work Zone Key OFSHello, In our OFS implementation, we want to use a field 'Custom' as the link between Work Zones in OFS & Work Order Area in Fusion Service module. By default, the appli…Nalsoft Pvt Ltd 33 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Possibility of Recalculating delay time for Messages on Add activity triggerHi Team, We have a requirement to send reminder emails to dispatchers if an activity remains unaccepted 20 minutes after its creation. Since our technicians do not use t…Anusree Sahadevan 21 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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How can we update refresh rate at resources level in bulk?Summary: Hi Team, We have a refresh rate property at resource level where we can set the number of minutes and as per this value dispatch console gets refreshed automati…Nishant Mahajan 1989 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…