Category 283
Discussion List
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Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show… -
Uploading Images in Offline ModeSummary: While uploading images to a Property defined as Property Type - file, GUI : Image Element in Offline mode or with poor network connectivity, what are the best p…
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How to capture tiemstamp of a form in oracle field serviceSummary: We have a form named Activity Notes in OFSC which includes a field called Dispatcher Notes. Dispatchers enter free-text messages to send to technicians. The bus…
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Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe… -
Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr… -
25C PDF generation from example template issuesSummary: Started exploring the PDF feature added in 25C and immediately hit an issue when using the example HTML template supplied in the documentation. Saving the examp… -
Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on…Ashish Gopalrao Dharpure 11 views 2 comments 1 point Most recent by Ashish Gopalrao Dharpure Field Service -
Need guidance to include Manufact. Part Number data from Inventory in Field Service Inv AcceleratorSummary: In Fusion Inventory, when performing an Item Quantities search, we have the capability to search using a Third-Party Item Number (for example, a Manufacturing P… -
Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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Identifying a sales opportunity in OFSSummary: Is there an example or template currently available for field technician to identify a sales opportunity from OFS button/form that is then integrated with Sales… -
Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde…
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Replace dot icons in map view with arrowsIs it possible to replace the dots (balls) displayed in the dispatch map view, which tracks the locations the resource has passed through and stores the time with an arr…
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Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Disadvantage when querying a table-type property via REST (using XSLT transformation)Hello! When querying for an activity using the REST API "Get an activity," we are encountering issues with the value of a table-type property (using XSLT transformation)…
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GPS Updates to OracleSummary: . Business Rules: Oracle OFSC & HS • What are the business rules that are set up in terms of how Oracle polls the device? • What are the rules for when the Engi…
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Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio…
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What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid…
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Access Schedule in OFSC Activity Hint Shows the time as zeroSummary: Access Schedule data on activity hint page does not show the times, everything shows zero though actual there is time for each day in the accessSchedule field. … -
API for get user typesHi, I've reviewed the documentation and can't find a REST API to retrieve user types. Is that correct? There isn't an API to retrieve user types? Thank you. -
How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Closing booking interval behaviour has changedSummary: Previously, we investigated how closing booking intervals affected the number of offered slots, noting that the relationship isn't straightforward. Previously, …
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how can we setupthe connection with Fusion Field service to Fusion Service for Scheduleing workorderSummary: Hi, I was trying to setup a connection from Fusion service to fusion field service , the connection is showing success but trying to fetch workzone and showing …
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Why doesn’t HCM-OFS Accelerator sync Talent Profile competencies to Skills instead of Job Profiles?Summary: The current implementation maps Job Profiles in HCM to Resource Skills in OFS, but Job Profiles do not represent the granular competencies of a resource. Talent…Sankalp-D 51 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…Mohit Thomas 24 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …Mohit Thomas 73 views 4 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service