Category 283
Discussion List
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User type in Oracle fusion field serviceI created a new user type from "Field Resource" user type and associated a custom field service technician role but when assigning that custom role to a user, the user i… -
Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 70 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
OFSC OIC Event SubscriptionSummary: Hi, Could you please help us in understanding the approach we can follow for consuming/listening Events published by OFSC. The query here is if OIC listens to a…
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GUIDE: How to setup OFS for using multi-attachment property with Fusion attachmentsSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove…Dmytro Shurkov-Support-Oracle 403 views 21 comments 3 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
Variable "Calendar Days to SLA Start" to use Routing Date instead of Current DateSummary: Hi! I’m trying to configure a custom filter condition in my Routing Plan to include only activities that are scheduled to start on or before the scheduled date,…Melvin Manalastas 12 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Does OFSC Maps Work in Offline modeSummary: Does OFSC Maps Work in Offline mode. If yes, please share some documentations on how does this work. Content (please ensure you mask any confidential informatio…Nishant Mahajan 1989 23 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Export Data from Dispatch Console - Time View multiple daysHi, When viewing the Time View/Gantt chart for a single day, the Export option is available and works as expected. However, when selecting multiple days, the Export opti…Neil Atkinson 12 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Linking Assist Activity with Parent Activity of Team LeaderSummary: Hi Team, When a technician assist team leader, as Assist Activity gets created. We want to have Team Leader's Activity ID on Assist Activity and Vice Versa to k…
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Is it possible to translate user-entered text into a different language?Summary: In this case, we have a need to allow OFS user to enter text in OFS notes or textual form fields in Spanish, which is then translated into English. Does this ca… -
How to validate if Task has a picture attachedSummary: We allow Techs to Complete / Suspend an Activity based on few checks. One of those checks is - to ensure a picture or file has been attached. Content (please en…
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View "last updated by","last update date" in setup formsSummary: in order to have traceability and accountability of user activities on the system, both final users and administrators, it would be useful to have the informati… -
Creating Assist Activity Using OFSC APIsSummary: Can we create Assist Activity using OFSC APIs. Requirement is to create Team work/Assist relationship using interface. Using Rest APIs we want to make one resou…
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Position in Route default selection listHi, When adding an activity to a resource and selecting 'Position in Route', it currently selects the last position by default. Is there a way to make it choose the firs…
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Field Service Maintenace Accelerator Sub inventory SyncWe want to Sync Multiple Subinventory in Oracle Fusion Field Service, We are using Maintenance Accelarator to Create Activity in OFS, while executing activity we want us… -
What is the current retention period for Collaboration chat history?Summary: Does retention of Collaboration chat history match OFS retention limitations defined in business rules (max of 90 days) or is this a separate retention period? …
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Query on Security and Compliance Documentation for Internal AuditHi Team, We are in need of the following documentation for an internal audit of OFSC Application: 1. Latest Vulnerability Scan and Pen Test Report 2.Security Management …Anusree Sahadevan 14 views 1 comment 0 points Most recent by Alexander Salnikov-Oracle Field Service
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Clarification Required on Image Attachments in Planned Service History PluginHi Team, We are encountering an issue with the Planned Service History Plugin integration between OFS and WACS. When a technician attaches an image and completes the act…Anusree Sahadevan 23 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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insight on reports w.r.t customer on OFS dashboardSummary: hey all, i was looking for some help and understanding on below reports to be used in dashboard i had a look at explanation on below dashboard and report links …Digvijay Karasi2 15 views 1 comment 0 points Most recent by Steve Liddy-Support-Oracle Field Service
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Inventory tracking when unused or in custom statusSummary: Hi All, We have the below two client requirements: Q1. First is to send a notification to the resource if inventory is unused (which means it is in the resource…
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Unable to make Start Time and End time Field as Read OnlyWe want to make Start Time and End time Field appear when starting and ending an activity as Read only so that user can not edit the start time and end time while starti…Muhammad Yahya 14 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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can we update the normal activity to multi segmented activity, while adding additional hoursScenario: I have a normal activity with 3 hours of duration. I updated it to 10 hours as per tech requested. My business rule states that, whenever the activity duration… -
Enlarge the Checkbox SizeSummary: Dear All, There is a requirement to increase the size of the checkboxes on the form, as they appear too small on mobile devices. Is there a way to adjust the ch…
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End Conference ability in collaborationSummary: Dear All, There is a requirement to end conference. we tested by giving leave conference but it will end conference for particular resource not for all. Please …
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Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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Communication between customer and technicianSummary: Hello good day, through the theme Where's My Technician? Customer can cancel or reschedule the visit via Digital Assistant (ODA). If the Customer wants to commu…Ivan Serafini 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Ability to restrict activity drag and drop on dispatch console based on a custom property valueHi Team, We have a requirement where we need to restrict the Move of certain activities based on a custom property. The custom property can have values of either "Parent…
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If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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recurring holiday based on the week number and specific day of the week each yearSummary: we have a requirement to configure a recurring calendar non-working based on the week number and specific day of the week, rather than a fixed date. For example…
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Storing attachments uploaded in OFS for more than 2 yearsSummary: Our requirement is to store files/attachments uploaded in OFSC for more than 2 years. Is it possible to store them in Oracle Autonomous Dadabase. If yes please …Nishant Mahajan 1989 23 views 4 comments 0 points Most recent by Sinha Abhishek-Oracle Field Service
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How to create the org unit for the new organizationScenario : I have two organizations. Supremo power and ACME contractor. While trying to create the new organization bucket for ACME contactor, even upon choosing the org…