Category 283
Discussion List
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how control start button by locationSummary: Hi everyone. Currently, OFSC has an alert that sounds when a technician is not in a correct location or is in different location to the started activity. But an… -
Issue with Where is My Technician Link VisibilityHello, I'm experiencing an issue with the visibility of the Where is My Technician functionality. I added my email address to be able to test the configuration, but I'm …
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Showing thumbnail and download link of attachment attribute on pluginSummary: Is it possible to generate or retrieve thumbnail URL and allow download of the attachment URL (image/PDF) on the plugin page without downloading file using indi…
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REPLAY: Oracle Fusion Field Service 25C Release Deep Dive (aired August 27th 8 AM PT / 11 AM ET)Watch the replay of the Oracle Fusion Field Service 25C Release Deep Dive Webinar Summary: Watch the webinar replay of our quarterly Oracle Fusion Field Service Release … -
OFS Attachments Sync with Fusion Service – Multi-Work Order ScenarioSummary: We have a scenario where multiple work orders (WOs) are created under a single Service Request (SR) in Fusion Service. Each work order represents a multi-day jo…
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Inventory Reservation in FusionSummary: we have used "Oracle Fusion Inventory Management Accelerator for Oracle Fusion Field Service" to sync inventory data to field service, when we install inventory…Shaini Sindhu 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Working of attachments in Fusion Field Service (FFS)Summary: Hi everyone, I would like to understand how the attachment works in the new FFS environment. Content (please ensure you mask any confidential information): Base…
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How to assign a collaboration group to a resource/user in Fusion field service.Summary: I am working to set up collaboration in Fusion Field Service. I set collaboration permissions for our user types on the user type General tabs. I also created c…
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Export activity to External systemHi Team We have requirement that some of work load from OFS can be exported to external system in which they can process these activity in their system. Also, when they …
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Query on Adjusting Travel Time via OFS API During 'Enroute' StatusHi Team, In the OFS UI, when an activity is in the 'enroute' status, we have the option to manually adjust the travel time. We wanted to check if this adjustment can als…Anusree Sahadevan 21 views 3 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service
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Usage and Purpose of Oracle HCM application in Oracle Field Service CloudSummary: Hi Team, We are currently working on technician sync integration between Oracle Field Service Cloud and HCM and have come across the Oracle HCM application unde…
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Does Oracle Field Service Cloud has capability to scan files or attachments before uploadingSummary: Does Oracle Field Service Cloud has capability to scan files or attachments for viruses/malware before uploading in OFSC. If not, please suggest some options to…
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How to add a field in the page under Service->Service Profiles->Account 360->Assets tabSummary: Hi Team, I need to achieve the below requirement, Does Anyone have any idea how to fulfil the requirement and please provided me the details steps and navigatio… -
How to set outbound message e-mail adress in service request messages as default?Summary: In the messages subtab of Service Request Object I want the E-Mail-Channel to be set as default. Content (please ensure you mask any confidential information): …
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Hiding Manager/Dispatcher/Admin Option from Resource TypeSummary: Hello there. Is there a way to hide the "Manager/Dispatcher/Admin" option from the Resource Type list for specific User Types? We have our own Meter Services Su…
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ENC: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74]Hello Oracle Team, After that we recieve an email related to: Action Required - Oracle Field Service - Tenant: XXXX - [44609a74] we have check all channels on Scenario m…Jassuel Bianco da Costa Melo 41 views 6 comments 1 point Most recent by Sinha Abhishek-Oracle Field Service -
Clarification on 90-Day Activity Retention Period in Oracle Field ServiceSummary: Hi Oracle Community, I’m looking for clarification on how the 90-day activity retention period works in Oracle Field Service (OFS), both in the UI and when usin…
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How to hide a plugin in OFS mobile application?Summary: I need to show a plugin only on the web and hide it for the OFS mobile application. Is there any way to achieve this functionality in OFS Content (please ensure…
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not able to import User type in Fusion Field Service because of Login policySummary: We have to import user types, but are not able to import the User type in Fusion Field Service because of the Login policy error. It seems the Login policy is e…Sidharth Bhamare 32 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Is there a way to skip confirmation screen for Enroute ?Summary: When we click on Enroute button, we are led to a screen where we need to click submit and then the travel starts. we have a client requirement where we want thi…
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Visible resource will not show hierarchy in Dispatch ConsoleSummary: Dear All, "There is a requirement to add a group along with its members to the visible resources. However, once we see dispatch console, the hierarchical struct…
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Attachment Sync between Oracle Field Service cloud and Oracle Fusion Cloud.Summary: "Hi Team, Greetings! We are currently working on a Fusion Service to Field Service bidirectional attachment sync integration. We have created two integrations: …
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List of Fields that can be edited in Group ActionHi All, We had a requirement to edit duration simultaneously for multiple activities . We could see that duration is not an editable field in 'Change Group of Activities…Anusree Sahadevan 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How can we default travel time estimate in OFSC?Summary: Hi, How to default travel estimate value and ignore OFSC learned statistics which is currently influencing travel estimates when returning booking options respo…
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Rename Submit buttonSummary: Dear All, "We have a client requirement to rename the 'Submit' button on a specific screen, such as the Activity Details form. However, when we attempted to cha…
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Manage OFSC users in Fusion Field Service CloudSummary: We are using Oracle Fusion Field service Cloud which is a new offering within Oracle Fusion platform. The stand alone OFSC environment all users used to be crea… -
How to display a table using property fields?Summary: Hello. Our current screen displays up to five previous activities for the premise. Each activity is represented using property string fields. In the example bel…
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OFSC Enumeration value naming conventionSummary: Is there an Enumeration value naming convention that Oracle Suggests? Content (please ensure you mask any confidential information): Is there any Enumeration va… -
Trigger the Plugin from Custom Form in OFSCHello Everyone, I have one requirement where i need to generate the PDF and take it to print option from the Custom Form. The fields in the Custom form are from Activity…Kiranprasanna Dhanasekaran 91 views 9 comments 0 points Most recent by Sinha Abhishek-Oracle Field Service -
Label name of Ordered & Not Ordered activitiesSummary: Hi Community Experts, I am seeking for the label name of the Ordered/Not Ordered activities for 1 of our complex business need. I tried to re-produce the scenar…Prashant Pandya 31 views 4 comments 0 points Most recent by Rajkumar Kanuparthy-Oracle Field Service