Category 453
Discussion List
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Evaluated Life Events section: when there is an open enrollment, a bug occurs when adding dependentsSummary: The panel shifts, preventing us from selecting, clicking, or updating anything within the 'Add Dependent' section of a program. Content (please ensure you mask … -
Coverage Upper limit for Supplemental changing to previous elections 5000 in nextt Life event?Summary: Content (please ensure you mask any confidential information): We have a Supplemental Life insurance with EOI certification. requirements Lower limit -0 Upper L… -
Upload Benefits enrollment data to applicationSummary: Need an HSDL uploader to upload Individual Benefits enrollment data Content (please ensure you mask any confidential information): We currently have a few plans…
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Employee switching pension plans in same program and auto enrollment is not workingSummary: Due to a status change employee is eligible for health, HSA, dental, life insurance, EAP and should switch to a new pension plan. Old pension plan enrollment is…
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VBS REdwood customization - How to turn on the toggle button on Redwood UI pagesSummary: How to turn ON the toggle button by default Content (please ensure you mask any confidential information): How to turn ON the toggle button by default We are tr…
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Benefits plan should appear on employee summary page but not in employee enrolments page.Hi Team, Our customer requesting that benefits plan should appear on employee summary page but not in employee enrolments self-service page). we have turn off option 'Vi…
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Pending action is not clearing after completing the required taskSummary: We had a new hire Life event open for an employee, we added a Child as dependent for Medical PPO plan. The 2 pending actions are showing Add a Birth Certificate…
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Has anyone used the Fast Formula function GET_MESG?Summary: Content (required): We tried using this in our Benefits Postelection Edit FF, but the end result is not what we expected. I'm attaching the message configuratio…
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Unable to view W2 and W2c documents in Document RecordsSummary: Hi, We are unable to view W2 and W2c documents in Document Records, even though they are marked as active. Are there any additional configurations or setups req…
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Benefits Alert - Email BCC optionSummary: Our system currently sends new hire benefits enrollment alerts to both the new employee's work email and the benefits administrator's email inbox. We'd like to …
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Redwood’s plan option labels are confusing while making an electionSummary: When employees are selecting their benefits, each plan includes an “option name,” which in our case is labeled Enrolled. That’s been a bit confusing—since it sh…
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
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Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit…
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Unable to Delete the Benefit Relationship after Rehire in RedwoodSummary:For one of our client ,We rehired a terminated employee and tried to cancel the Work Relationship . But to do that we first need to delete the Benefit Relationsh…
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Divorce should only trigger when employee has spouseSummary: Divorce life event should only trigger when employee has spouse. How to configure this? -
Adjust arear amount for Benefit end dated element in oracle fusionHello Expert, We need a help where changed status on 11/19/23. Benefits ended 12/2/2023. Therefore, premiums should have been paid through 12/8/2023 paycheck. But becaus…Nekamdar-Oracle 21 views 4 comments 0 points Most recent by Phani S-Oracle Payroll and Global Payroll Interface (GPI)
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Redwood - Swap the order of the Decline and Accept buttons in Benefits AuthorizationLooking to swap the order of the Decline and Accept buttons so that Accept is first in the Benefits Authorization. I can't find a way in VBS, but wanted to put it out th…
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Remove ability for self service to add Evidence of Insurability - BenefitsWe have a 3rd party that handles our EOI documents so the business is asking that while we still require these documents overall, we remove the ability for self-service …
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Can anyone provide the date condition used in person selection formula or any other formula.Actually, the termination life event didn’t trigger for the past two months, and now we need to add this event for all affected employees—approximately 300 in total, eac…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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Error on primary vs contingent beneficiarySummary: I am not able to close a life event because of error message that you can't have a contingent beneficiary without a primary. When I look at the elections using …
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Benefits Comparison Plans tiles not showing configured available plansSummary: This is a new setup and the setup seems to be complete. Configured Benefit Plans for Comparison. The Benefits compare plan template and groups are all updated a…
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How to Loading retiree enrollments using HDLSummary: Hi All, We have requirement to Load the Retiree enrollments. Please let me know if it's same as the Active Employees enrollments load or different. We created C…
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Conversion life event - How to prevent triggering dependent action items?Summary: I have a quick question regarding processing a Conversion life event. When loading employee enrollments and dependents, how can we prevent pending actions from …
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AI Agent Studio not showing in AI Apps Administration and ToolsSummary: AI Agent Studio not showing in AI Apps Administration Tools Content (please ensure you mask any confidential information): Version (include the version you are …
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Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
Enabling text by guided journey under Enrollment flow-My ContactWe tried to create a guided journey and added the code at the add contacts Journey code section (please refer the screenshot). The text has to be displayed in under the …
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Designate Beneficiary due date populating but it is not configuredSummary: Client has employees populating with a due date on their Redwood designate beneficiary action item, but there is not a due date configured. Why and how is this … -
How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…