Get Started with Redwood: Oracle Cloud SCM and Purchasing
Category 453
Discussion List
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Bug on Benefits Self-Service Page – Pending Action SectionSummary: We want to edit a pending action on the Benefits Self-Service page, but we believe there is a bug. The panel opens empty, and we can't perform any action. Conte… -
Redwood Benefits AI Agent - need help adding additional documents to ToolSummary: Hi, in working through setting up the Benefits AI Agent, I am having difficulty adding additional documents to the Tool. In the initial set up to test, I was ab… -
Hide the self user's name on the enrollment page in Benefits Self-Service.Summary: We changed the Benefits page to Redwood. On the 'View All Enrollments' page, we noticed that the current user's name appears under each enrollment. Since this i…
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How to access the benefits summary/documents in the review employee resourcesWhile configuring the Review Employee Resources ESS page using VB Studio, I have added the component 'hyperlinks'. My requirement is to make the employee to click on the…
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Can you change the word "Edit" when employee has the option to Enroll in Self Service in RedwoodSummary: I have looked in Visual Builder and I can't seem to find an option to be able to change this word from Edit to Enroll. Is there an option for this? Also is ther…
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Processing of new life event to be restricted until Pending Actions are completedSummary: We had to disable the plan suspension as a decision of work around for the interim plan. We are not able to restrict the new life event from processing. Require…
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Is it possible to change the color of the right-side menu in the enrollment window?Summary: I want to know if it is possible to change the red color in the right-side menu in the enrollment window? Version (include the version you are using, if applica… -
Can you have 401(k) catch up without having a stand along catch up elementSummary: Our 401(k) plan allows employees who are over the age of 50 to take advantage of the IRS catch-up provisions which allow older employees to contribute to the 40…
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How Can we Hide/Edit the Total Cost Per Pay Period in Benefits Redwood ESS PagesSummary: We need to Customize the Benefits Plan enrollment & Summary where we want to hide the "Total Cost" in redwood page, Can anyone share the steps and VBS setup to …
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Missing Actions on Benefits SummarySummary: I enabled Benefits Activity Center and noticed that when I go to an employee's Benefits Summary, Document Records, Compensation Info, & Employment Info is missi…
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How does an employee upload a document when they have a pending action in employee self service?Summary: I am currently testing Redwood Benefits and noticed that when an employee has a pending action, there is no place to upload the document. Is there something I'm…
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Enterable Rate Values Randomly Will Not Pass Validation When in Reality Validation Meets Rules SetSummary: Requirement is for admins to make an enterable rate value, but when values are entered, the validation rules say it is not valid and the value is within the val… -
Benefits Activity Center Redwood experience was not supposed to be enabledSummary: We would like to understand why the new Benefits Activity Center Redwood experience was enabled when, according to the Oracle documentation that was provided in…
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Self assigned life event is not getting auto evaluatedSummary: Hi All, We have created a Self assigned life event for employee's.Employees are able to self assign the Life Event.But the Life Event is in unprocessed status.W…
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Hide certain contacts that the link between Contacts to People to Cover for BeneficiarySummary: We received a use case where all contact types are not applicable to be an option on People to Cover for beneficiary purposes but are applicable to be on Contac…
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How to configure "PAYER ID" in Benefits configurationHello, We have a requirement in regards to "PAYER ID" configuration on the benefits configuration. Each plan carrier has unique id. Does any have setup in benefits that …
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Redwood Benefits AI Agent - One Topic Area or Multiple - how did you set up?Summary: Hi, in setting up and testing our new Benefits AI Agent for Redwood, I uploaded our benefit documents into multiple topic areas. Medical Dental and Vision Life,…
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Address error in Benefits people to cover contactsWe are getting the following error while clicking any contacts from people to cover screen. This issue is also present in Family and Emergency contact page. Seems to be …
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Pending Actions Alert Contact Name is BlankSummary: We have configured the new Pending Actions Alert. The alert is working great except for some employees or contacts the 'Contact Name' column is blank. The behav…
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Hide TIN Number in Contact Relationship - Redwood BenefitsWe are needing to hide the TIN number in Contact Relationships in Benefits but keep the National Identifier field. The system allows the Social Security numbers in these… -
Redwood Eligibility override Benefits- Need HelpSummary: I do not see eligibility override option in Benefits service center in redwood page. Please suggest if m missing out anything. When i switch to responsive, i do…
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Need to setup rate start date to after 12 month for new hires in Disability planWe have a requirement wherein the rate and coverage for disability plans should start after 12 months for new hires. We have create the formula for this calculation and …
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Need help to fetch benefit balances in Rate periodization fast formula.Summary: Could anyone please let me know how to fetch benefit balances in Rate periodization fast formula. Content (please ensure you mask any confidential information):…
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We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Absence balance is not getting deducted after Vacation is sold from the Benefits planI have created a Benefits plan for Vacation Sell. When I try to sell the leave (eg. 8hours), it is not getting deducted in the Absence plan. Can Someone share some input…
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Enrollment opportunity not available in Ben Admin Redwood PageSummary: Enrollment opportunity is not available for a benefit which is "Not in Program" on Evaluating Unrestricted Life event. We are also seeing an error message on th…
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Select benefits plan option based on another plan option during employee self-service enrollmentSummary: We have a client requirement to select benefits plan option based on another plan option as selected during employee self-service enrollment. For example - If a… -
Primary Care Physicians are not getting carried over with subsequent life eventsSummary: We require employees to assign PCPs on our HMO plans. When they assign a PCP, say during New Hire and have a subsequent life event, they are being forced to rea… -
Benefits Comparison Plan option is not availableSummary: I'm trying to enable the "Benefit Plan Comparison" option. I followed the instructions at this link Overview of Benefit Plan Comparison and added those privileg…
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Pending actions alert not workingSummary: We are not able to get the new pending actions alert to trigger. It is enabled, but is not sending an e-mail or notification to the employee. Our config screens…