PaulFleetwood Silver Medal

@Shiela Marie Villaluz-Oracle - I do not have 203059 installed, we have 108404 SuiteSolutions - Advanced Approval. But to return to my original question. Do I need to install the 203059 SuiteApp in order to get this email field / functionality working?

Yes I've had a support case open since yesterday, and it is now logged as a defect: Defect 848145 : SCS/SCA > MyAccount > Invoices > Make A Payment > You must choose a payment option error

Approval Routing is already enabled. Is there anywhere I can check to see if SuiteApprovals is installed?

I have some anecdotal evidence that this may not be related to 2025.2 - another customer is potentially experiencing the same issue since 26/09/25 and is still on 2025.1

@Bry Cabria-Oracle We used the WindCave payment gateway. It would appear this is not set to auto update, and hasn't been updated since it was installed in 2022 I guess that might need updating, I'll contact WindCave support to see if they are aware of this issue.

I don't have approval process manager in my setup menu (logged in as admin).

I've been looking at further issues / errors with my IT provider. We have now removed the Oracle OCI entries from our SPF - in particular if you have 2 of these set (we were seeing traffic using both US and EU servers), then the SPF can show an error about duplicate IP addresses (and the IPs used in the SPF servers listed…

Thanks @Angela Bayliss - we are using legacy tax (and we're in the UK)

Thanks!

@ddennison - are you still experiencing email delivery issues? I've just started investigating some reports, and stumbled across the same issue with all emails showing as not verified since June ! Trawling through some email logs and DMARC reports I'm seeing this:…

@Pratik Teredesai-Oracle - we don't generally use the 'Custom Record' permission - we apply role permissions on each Custom Record. Can these specialized roles be added to the permissions tab on a Custom Record? And can you confirm how these roles work with SuitePeople?

Thanks @Tigran Shahnazaryan - most of the custom records I was thinking about are the ones we've built in house - so as long as I am able to add these specialized roles to those, then that should be OK. Have you tried to use them with SuitePeople at all?

Yes, it is an external data warehouse, so similar to NSAW. They have pre-built agents that understand NetSuite data format and logic, and extract data down to transaction line level. So you can ask it to show changes in figures (sales, profit, lead times etc) which it will do (and most AI solutions will do that if you give…

@Jeanne Padilla-Oracle - this is the response from my Account Manager…… This analytics assistant is not available yet, and we also do not have a timeline for it. NetSuite's available AI offerings in the UK seem to be very limited at the moment…

OK thanks - good to know…..

@Tigran Shahnazaryan - thanks - glad to hear it is not just us! Do you know when this started happening for you? Was it recent? Could it be a 2025.1 issue?

If I remove the Criteria and put {user.internalid} as a formula field on the results, I see this in the employee centre role:

I think I've found the reason https://community.oracle.com/netsuite/english/discussion/4504096/discontinuation-of-multiple-netsuite-domain-types

Yes, but this didn't use to be the case….. Does anyone here still have access to a system on 2024.2 that could double-check that this is a change from 2025.1?

The issues seem to occur when you use up/down to set the price level and then immediately press 'Enter' to commit the line…..

No problem! If you could have different Price Levels on the individual lines of the transaction, but still want to group the search (so you only have one line per transaction) you might also find this useful: Saved Search that Shows Multiple Item Group of Member Items in One Line — NetSuite Community I use this all the…

Yes that is exactly the issue - something has changed in the last week to cause this. I doubt that support would respond to this from us as we only have basic support.

@brocha I think the Price Level is set per line on transactions. Your original search criteria shows 'Main Line = True' so you won't see individual lines (and therefore won't see the Price Level). You'll need to go with Main Line = False (and then probably exclude non-transaction lines such as COGS Line, Shipping Line, Tax…

Thanks Alex - I did see the suggestions and I've been looking at my options. I am triggering the emails from a workflow button that moves through various workflow states. I would typically configure the first transition (from the initial state) to be triggered when the button is pressed by the user. In the next state, the…

OK thanks - it would seem from your screenshot that 'standard' NetSuite does not display the items in the packages (but clearly it has allocated items to packages in order to calculate the weights). I'll look at development options to improve this

My issue was logged with Support, and I have now received v 2.10.0 in our production account, and I can confirm this has fixed the issue. I still don't understand why it didn't fix the issue in our Release Preview account, but at least it is correct now in Live.

@Michelle Jabanes-Oracle I am still unsure if the 'NetSuite File Drag and Drop Version 2024.2' mentioned in Robert's post is version '2.10.0' or something else / different. And I have now proved in Release Preview that 2.10.0 does NOT resolve the issue of the File Drang and Drop box obscuring the menu links. Neither of the…

These probably won't work exactly for you, but you will need something similar based on 'Applying Transaction':

Thanks - I wasn't aware the update process was different in Sandbox/Release Preview. I've updated the bundle in Release Preview, but it is still obscuring the menu links.

I achieved something similar using a Custom Record and a Workflow (running as Admin). They user with limited permissions creates a Custom Record that has a field type matching the one you want to change (in my case I wanted some users to be able to change the Location field on their Employee record - and at the time we…