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Field Service
Discussion List
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How to interpret autorouting information**This post was created as part of a How to Service Request (SR) Summary: The number of activities manually processed activities are too high and seems to repeat itself …Eduardo Kimura-Support-Oracle 51 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle -
Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Dark modeSummary: Content (required): Visualize the App/browser version in dark mode Version (include the version you are using, if applicable): 22.5.14 Code Snippet (add any cod… -
Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo…
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IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
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Is OFS app updated automatically when a new version comes out?Summary: We would like to know if when a TOA upgrade is performed, the app is updated automatically or if, on the contrary, the technician must update it? In this case, …
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Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
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How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…
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Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope…
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Search activities by customer code via PluginSummary: Content (required): 1. Is it possible to search for activities by client code through a Plugin? 2. Is it possible to run an API like /rest/ofscCore/v1/activitie…
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Modify inventory_id parameterSummary: **This post was created as part of a How to Service Request (SR) Content (required): Because the Inventory_ID code currently exceeds 9 digits in the Production …
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How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i… -
Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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Email notification for TEMPORARY work skill about to expireSummary: Trigger an email notification X days before a temporary work skill will expire. Content (required): We want to set some work skills with an expiry date ('Tempor… -
How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…
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What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…
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Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti…
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Activity OrderingContent Hi All, Is there any possibility where the first activity created for the day(from oracle service cloud) is taken first taken by the technician rather than takin…
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How to search the Field Service Discussion Forum?Summary:Need to search discussions in Field Service Forum Content (required):Hello, I don't see the search option to search discussions in the field service forum Versio… -
Logic relationship: OR and AND in OFS filtersSummary: What is the logical operator (AND or OR) used among different conditions and different values on the same condition of a filter on OFS ? Content (required): **T…Renato Kermentz-Support-Oracle 52 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
OFSC filter condition: Are we able to use (field/resource) variable in filter condition?Summary:Today in filter condition, we need to use literal values in value field of the filter condition as far as I know. Would like to know if we can use variable in fi…
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Item is appearing as Missing Quantity in Oracle Field Service Activity DetailSummary: Resources (Technicians) and Inventory (Parts) from Fusion to OFS is integrated through Service Logistics to OFS integration. However, in OFS Dispatch Console wh…
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Minimum requirements for working with OFS in the technician's mobileSummary: What are the minimum requirements to work with Oracle Field Service (OFS) on a cellular phone ? Content (required): **This post was created as part of a How to …Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…
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Is it possible to retrieve through APIs the history of the Route Activations of a resource?Summary: You want to to check if a resource has activated his/her route in the past (up to 90) days. You want to retrieve such historical information through APIs. Conte…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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API response timeSummary: Content (required): What's the average time response for API https://api.etadirect.com/rest/ofscMetadata/v1/activityTypes ? Version (include the version you are…