To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.… -
Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our… -
How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…
-
How to download a daily extract from the past?Summary: A CSV file from my daily extract from Monday is much smaller than normal and it appears to be missing information. I have a team which converts the XML from the…
-
Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…
-
How can I generate a pdf from the mobile app?Summary: We have a hosted plugin and on one of the functions it converts and downloads the page to a pdf when you click a button. This works when I am logged in via web …
-
How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
-
Activity notes plugin in ofsc.Summary: I need a custom plugin in ofsc so that all the notes related to the activity placed at one place under activity details screen. Requirement: Notes capture in of…
-
Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
How can we change an activity duration before the activity is started?Summary: We want to change the activity duration [length] before the technician has started the activity. This could also be done before the activity is routed to a reso… -
Is it possible to audit Routing changes/updates?Summary: I know it is possible to run audit/checks to see which user made resource or configuration changes in OFS. However is it possible to run an audit to see who mad…
-
Server that resolves certificates is it Cloud, where is located?Summary: Query regarding the server certificates and interfaces Content (required): **This post was created as part of a How to Service Request (SR)** Version (include t…
-
Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…
-
Live experience app integration with OFSC app.Summary: Live experience app integration with OFSC app. Content (required): Oracle live experience mobile app integration with OFSC mobile app is possible or not. If pos…
-
Is it possible to route activities to on call shifts?Summary: We have a need to schedule jobs to Technician's who have on-call shifts Content (required): Our front office Planning team work from 07:00 - 20:00, these hours … -
Tracking available for Update LocationSummary: Looking for tracking/API capability for Update Location function Content (required): Is there any tracking to the address correction (activity_update_location) … -
Como cambiar una propiedad de tipo texto a que sea listaNecesito cambiar una propiedad existente de tipo texto y cambiar a tipo lista.
-
Hosted plug-insSummary: Please advise : - What is the amount of hosted plug-ins that OFS allows to upload? -What is the maximum size of each plugin? Content (required): Version (includ…
-
How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar… -
The immediate routing not working the activities not assigned to the resourceActivity not assigned to the resource automatic by using immediate routing So need to know the cause of this issue -
Migration lower to higer EnvironmentsSummary: In OFS, Is there any inbuilt migration features to migrate lower to higher environments ? Content (required): In OFS, Is there any inbuilt migration features to… -
Data masking and encryption**This post was created as part of a How to Service Request (SR) Release: 22C Service Update 12 Summary of the question: Can we set an encryption in OFS and have the oth…Lucian Spiridon-Support-Oracle 21 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle
-
How to block "null" value inserted by REST API calls?The client performs bulk activity creation from REST API calls. However, some Cell values were filled with "null 99999999999". We need to substitute the value for "99999…
-
XSLT transformation inquirySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "A Technician is going to request some info (which is a list) from anoth…
-
Creating audio files from OFS plugins**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to record audio files from a plugin and then send t…
-
removed (not required)Summary: removed (not required) Content (required): removed (not required) (you are using, if applicable): 22-C Code Snippet (add any code snippets that support your top… -
Can we have the Audit trail for Inventory transfersSummary: Hi Team, I want to see the audit trail of the inventory transfer and how we can see this In OFSC Thanks Content (required):
-
Build a validation that tech should not be allowed to transfer more than their On hand inventory?Hi Team, I have gone through the OFS document from there I seen that technician can have more number of inventory available than what is projected in the system. Therefo…
-
search inside attachments contentSummary: search inside attachments for me working only when the answer type is attachment...But it didn't work when the answer type is html and there is an attachment on… -
How to restrict the button visibilty only for the scheduled activities layoutSummary: How to restrict the button visibilty only for the scheduled activities layouts Content (required): How to restrict the button visibilty only for the scheduled a…