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Field Service
Discussion List
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The list of messages of the chatSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): We need to know if there is a way to have a History or Report of the cha… -
How can I configure "My route" as landing page for field resources?Summary: I want to configure "My route" as landing page instead of "Activity List" Content (required): Version (include the version you are using, if applicable): 22.d C… -
Is it possible to truncate a field/property value in 'set property' message stepSummary: Truncation of value in set property step. Content (required): I am looking for a function/formula that could be used to take the first 5 characters of 9-charact…
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How do I find who changed a user password in OFS ?Summary: I need to know who changed a user's password on OFS. Content (required): **This post was created as part of a How to Service Request (SR)** Version (include the…Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
Why is the activity location on OFS different from Google Maps ?Summary: We have recently reported a wrong geolocation to Google Maps. We have been informed that it has been corrected, but it's not appearing on OFS - i.e. OFS still s…Renato Kermentz-Support-Oracle 41 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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How to make the Start, Suspend etc options available on the Manage screen ?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Is there a means to bypass the use of travel statistics and use real-time data averages?Summary: The application is providing travel time estimates which are excessively high due to learned travel times from previous activities where technicians did not fol… -
How can I adjust activity duration when suspending an activity?Summary: I need to be able to modify activity duration Content (required): I'm not able to modify activity duration until activity is again started. Version (include the…
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Is it possible to disable the property hint for a specific user type?Summary: Is it possible to disable the property hint for a specific user type Content (required): Property hint displays information when a user hovers over the field na…
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GPS collection on browsersSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Do we know any any known issues with collection of GPS coordinates via …
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Can I use a Workflow to manage activity completion?Summary: To use a Workflow to manage activity completion (display the button "complete") on activity details screen its necessary to add a property to the Form/Plugin/St… -
Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there…
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Is it possible to restrict activity movement?Summary: I want to restrict activity movement. Content (required): I need to restrict activity movement by any mean Version (include the version you are using, if applic…
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Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Collaboration: Location based chat in 22D versionSummary: On the 22D What’s New, the section Map view improvements in location-based broadcasting says: Similar to how it is shown on the Maps page, when searching based …
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Recreate instance comparisonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What's the difference between "Recreate From Another Instance with data …
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What is the right way to create an OIC application on OFS ?Summary: I am trying to create a OICS application to send activity update from OFSC to B2B Service. As per the documentation I need to fill Application type (Oracle Inte…Renato Kermentz-Support-Oracle 84 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Maximum number of characters in the body of messageSummary: **This post was created via How-to Service Request (SR#)** Content (required): What is the allowed maximum number of characters in the body of the message (from…
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API bulk querySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Which API's would allow the following queries to be made in a massive wa…
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Field Resource Landing page parameterSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): From where should I configure "Field Resource Landing page" as described…
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How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.…
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Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our…
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How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…
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How to download a daily extract from the past?Summary: A CSV file from my daily extract from Monday is much smaller than normal and it appears to be missing information. I have a team which converts the XML from the…
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Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…
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How can I generate a pdf from the mobile app?Summary: We have a hosted plugin and on one of the functions it converts and downloads the page to a pdf when you click a button. This works when I am logged in via web …
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How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
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Activity notes plugin in ofsc.Summary: I need a custom plugin in ofsc so that all the notes related to the activity placed at one place under activity details screen. Requirement: Notes capture in of…
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Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
How can we change an activity duration before the activity is started?Summary: We want to change the activity duration [length] before the technician has started the activity. This could also be done before the activity is routed to a reso…