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Field Service
Discussion List
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O… -
Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow … -
List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d… -
Is there possibility to align OFS Quarterly Updates along with the updates for other applications?**This post was created as part of a How to Service Request (SR) Summary: Is there possibility to align Oracle Field Service Quarterly Updates along with the SAAS Applic… -
Expose OFSC Hosted Plugin as an API for External System to InvokeSummary: Hi Team, We are currently exploring solutions that requires us to receive and process data from an External system over REST (POST method) call - to update rele…
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JSON example for set a file propertySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "I am sending in JSON of the file as per specifications from https://doc…
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How can I search the parts catalog for a specific part with an API request?A customer has successfully uploaded items to their parts catalog through the API. However, they want to look up a specific part using the API to check the complete list… -
How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Capacity of an individual resourceSummary: Content (required): Hi Team, Is there an API call through which we can fetch the capacity of an individual field resource and not just the capacity of the bucke…
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Is there a way to bulk resend failed Outbound messages ?Summary: Very frequently we are asked to reprocess work orders from OFS for which we go to Dashboards --> Messages Report --> Query for corresponding work order and its … -
Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 41 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e… -
Is there a way to identify who changed screens for a specific user type?Summary: **This post was created as part of a How to Service Request (SR) Customer received a complain that the technician screen was changed and he wants to know how to…Fernando Parreira-Support-Oracle 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th… -
How to search for activities filtering by customer numberSummary: I want to perform a Get Activities REST API request, filtering the results by a specific Customer Number (customerNumber placeholder, customer_number property l…Renato Kermentz-Support-Oracle 41 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…
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Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…
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Autorouting % and ReschedulingSummary: Content (required): Hi All, On the routing tab one of the tiles is Autorouting %. We want to know if rescheduling an activity in OFS counts as a manual move and…
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Integrating OFSC with Inventory Management SystemHi Gurus, Has anyone integrated OFSC with an Inventory Management System. I would like to know of the approach we can use to achieve this. How will we be able to bring t…
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What is the meaning of some values received on gpstracks Data Set ?Summary: As per this documentation, I see the Status field on the gpstracks Data Set have the possible values: 0, 1, 2, 4 and 8. However, I am receiving some different s…Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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String length validationSummary: String length validation Content (required): Hello community; Do you know if there is an operator or expression that can be used in the validation rules of the …
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Is it possible to limit sessions to an user?Summary: Restrict sessions to an OFS user. Content (required): I want users to be unable to log in more than one device simultaneously Version (include the version you a… -
Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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What is the Placeholder structure for Glossary Items?Summary: I'm trying to edit some default messages in OFS via the Glossary. For instance I'm trying to change the "move" message for the mobile user. Content (required): … -
I need a Report to show all Resources with their Work Skills and Work ZonesSummary: I want to extract a report that contains all resources and their respective Work Skills and Work Zones associated. Content (required): **This post was created a…Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Can I pass the value of a property via the Parameters section to a custom form ?Summary: I am trying to send the value of another property as the contents of a given property when invoking a custom form, e.g. ACTIVITY_NOTES = appt_number, so that wh…Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Can I search for activities using their creation date as a parameter?Summary: I want to search for activities using their creation date as a parameter using OFS API Content (required): **This post was created as part of a How to Service R…