To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Field Service
Discussion List
-
How to configure channel to external system in message scenarioSummary: The external system is configured using OFSC outbound WSDL. I would like to know how the channel in message scenario can be configured to send message to the ex… -
Any articles/documentations I can get regarding battery consumption for OFSC mobile?Summary: Content (required): Hi Team, My client plans to shift to OFSC mobile from their current custom application. One issue they have is in relation to the battery co… -
Its important to change the default of the activity start timeSummary: Its important to change the standard of the activity start time as when adding activity without entering the start time , the start time is always coming with 1…
-
I want to Put validations on 'odometer' field based on the value appear in 'Last meter reading'fieldSummary: I want to Put validations on the 'odometer' field based on the value that appears in the 'Last meter reading' field that "Odometer" value should be Greater than…
-
List of Users (Technicians, Supervisors etc)Summary how to view all list of users in the systemContent If I want to see all list of users including field technicians, supervisors, area managers etc how and from wh… -
Where do I find more information about daily extract(property files export) removal in 22DSummary: Customers are receiving the alert "property files are being deprecated" on applications>daily extract screen and want to know where they can find more informati…Fernando Parreira-Support-Oracle 151 views 9 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
Automatic launch of pluginSummary: Is it possible to launch a plugin based on field conditions? Content (required): For example when a technician installs an inventory item and indicates the inve… -
planned service histories not working as expectedSummary: When the field user starts the assigned activity before his/her default starting time, we are unable to find the asset button in the activity details screen and…
-
How does the Assignment assistant determine the route sequence suggested?I would assume the Assignment Assistant should display the job being moved by the assignment assistant in the most optimal position on routes of the technicians, based o…
-
Its Important to know if there is ability to import resources without APISummary: We need to import resources data (Information,Calendar,Workzone) to oracle field service but without using API. and if there is no way to do that rather than AP…
-
"My Route" - how to calculate percentageSummary: What is the numerator and what is the denominator in calculating the percentage on the My Route tile Content (required): Version (include the version you are us…
-
Auto-Routing an FA only up to a certain timeSummary: We have FAs that are being auto-routed to resources/field reps from 7:00 am to 4:30 pm so that each field rep would have FAs to work on sequentially based on th…
-
Oracle Field Service Login and API domains Deprecation on 23D Update QuestionSummary: Oracle Field Service Login and API domains Deprecation on 23D Update Question Content (required): Good morning! I just have a question on the upcoming Oracle Fi…
-
Are all past activities, regardless of its activity status, part of retention?Summary: Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be dele…
-
Filter: Return all activities currently in SLA JeopardySummary: I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position. Content… -
Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit…
-
while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
-
what is Allow user Feedback?Summary: Content (required): We want to understand – “What is the purpose of the “Allow user Feedback” checkbox on the user type “General” page. We can’t see it in the d…
-
Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va… -
The pending status is not showing in the Exported File and its important to find a way ASAP.Summary: we created custom property for the activity status and not using the standard one. The business is need the status "Pending" by default coming auto without manu…
-
Displacement Report by WorkzoneHello! We need a report with information on the number of kilometers traveled by the Field Resource for each WORKZONE. It's possible?
-
What options do we have to secure OFS & make sure it is compliant with identified risk for accessSummary: Looking for better option to enable additional security to secure OFS application. Content (required): We wanted to have additional security while accessing OFS…
-
Editing Map View Fields for userSummary: 23B Oracle Field Service Cloud We have a requriement to remove Duration field from being dispalyed to the user in the map View. Can this field be removed from t…
-
Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi…
-
Report on Pending/Unscheduled/Future OrderSummary: in OFS is there any OOTB for future WO. That is to get report on activity that is scheduled in near future Content (required): Version (include the version you … -
An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
-
"Your session has expired" prompt is appearing more oftenSummary: The "Your session has timed out" GUI is appearing more often than usual for many OFSC users. Content (required): During the past few weeks we have received seve…
-
Its Important to know if possible to do Custom Screen as the Equipment list with some differencesSummary: We need to do Custom function such as the Standard inventory Function and adding more functions to instead of using the standard inventory functions as the stan…
-
Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav…
-
Camera - Default ResolutionSummary: When taking a photo in both iOS and Android, the default resolution is very low with a DPI of 96. In some cases this results in a photo that isn't 'sharp' enoug…