To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
OFSC Instance cloning possibilities.Hi Team, While do an instance clone in OFSC we can choose to clone either configurations only or configurations and data. If my understanding is right, even if we clone … -
field validation not runningSummary: The required field seems is missing validation Content (required): As the below indicates, the Causal Part is a required field, same as the rest of the three, b… -
Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
-
How to change a Glossary entry on OFS ?Summary: We'd like to modify a glossary but unable to do so since we do not see option to modify it. We only see export button. We'd like to ask assistance in checking t…Renato Kermentz-Support-Oracle 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
How to configure popups for emergency activities in OFSC?Summary: We are working on "emergency response and repair" use case where in we are trying to configure popups for emergency field activities coming in. Content (require… -
Is there a way to set a property to null each time an activity is created?Summary: Property reset upon activity suspension. Content (required): Please see the attached doc for an explanation. Version (include the version you are using, if appl… -
How to create a report of user types settings?**This post was created as part of a How to Service Request (SR) Summary of the question: We need to create a report including all the user types in the OFS environment …
-
Application refresh that should not clear the message errorSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there some way to configure some type of Application refresh, or if …
-
How to renew the SSL certificate which is close to its expiration date?Summary: Our SSL certificate is about to expire. Where can I download the new certificate and replace the existent one? Content (required): **This post was created as pa…Fernando Parreira-Support-Oracle 81 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle -
Is there a limit to the number of properties that can be added to 'Activity List View Columns'Hi Team, I would like to know if there is a limit in the number of fields that can be added in the activity list view. Also is there any way we can customize the list vi…
-
Button to invoke Plugin to be shown in Activity page menu only for mobile OFSSummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We are working on a solution where we want a button that invokes a Plug…
-
Can I change the label of standard properties on OFS ?Summary: We are getting an error in one of our integrations (OFS x Oracle Utilities) due to a mismatch of the activity identifier: appt_number versus apptNumber. Can I c…Renato Kermentz-Support-Oracle 62 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle
-
REPLAY AVAILABLE: Oracle Field Service 23B Release Deep Dive WebinarWATCH THE REPLAY FOR THE OFS 23B RELEASE DEEP DIVE HERE Summary: Product Management reviews new features in the 23B release of Oracle Field Service. Content: Watch our w… -
Adding a Plugin to Dispatchers List ViewHi Team, I was trying to add button with a plugin in the 'Activity List' view so that the dispatchers would be able to view it. I am unable to see the button anywhere in…
-
OFS Resource Activity Duration reportSummary: Content (required): Hi Experts, Can you please indicate which subject area in OTBI can provide details about OFS activity resource duration? We have a requireme…
-
Travel time seems capped at 30minsSummary: Travel time seems capped at 30mins, not the real travel time Content (required): The travel time between the Activation of the Route and the start of the first …
-
URL's Internas OFSCSummary: Hola equipo de Oracle, Quisiera consultar con ustedes si existe una URL adicional a https://amx-res-cenam.fs.ocs.oraclecloud.com/ en nuestro caso, debido que es…
-
AutoRouting Results ReportSummary: AutoRouting Results input data and ability to make report modifications. Content (required): I know the "Autorouting Results" report includes all work types aut…
-
Where can I find the Instance Id for my OFS environment?**This post was created as part of a How to Service Request (SR) Release: 23.2.1 Summary of the question: While trying to configure an integration between another Oracle…
-
Is there a guide to setup printers for Field ServiceSummary: Is there a guide to setup printers for Field Service Content (required): Documentation to assist in setting up Printers Version (include the version you are usi…
-
Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
-
How to delete property value using message scenario?Summary: **This post was created as part of a How to Service Request (SR) ------------------------------ Body------------------------------------ When an activity is sus… -
How Oracle Field Service Works with Different Time Zones?Summary: **This post was created as part of a How to Service Request (SR) We need to understand how field service works with different time zones. Can someone please hel…Fernando Parreira-Support-Oracle 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle
-
Default Travel TimeContent Hi Gurus, Can we set the default travel time as 1 Hour and restrict the other travel time to visible. Technician should not change the travel time more than 1 Ho… -
Using Forms to Execute API to Call Other ApplicationSummary: Hi. Can we use FORMS to execute an API to call another application (e.g. C2M) to request validation (e.g. If new meter is already installed on other premises) a…
-
Search activity using activity idSummary Search activity using activity idContent We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity …
-
Can I add property "user_type_id" to Workflow's Step's in the "Show completed when" section?Summary: ------------------- This post was created as part of a How to Service Request (SR) ------------------- Content (required): I want to add property "user_type_id"…
-
Team Leader cannot see resources in bucketSummary: Content (required): Team Leader cannot see resources in the bucket. Steps: Login in OFS Click Manage icon on the left side User can see only himself. There is n…
-
How to change the Time Slot on an activity via Message ScenariosSummary: We'd like to modify the Time Slot on activities, during specific situations, and would like to use message scenarios to do so. Content (required): There are spe… -
OFS-Siebel Outbound Integration via message scenarioHi Team, We were running a POC to see if message scenario can be used to carry out outbound integrations from OFS- Siebel. We have configured an external channel with Si…