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Field Service
Discussion List
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Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing … -
Handling of scenario where a resource has no work skill restrictionsHi Team, In our client business, Field Resources are flowing from one system and their skills are flowing from another system. So when a new resource is onboarded, it wi… -
Only allow Move/Reschedule of activity to Bucket(s) without ability to move to a Technician's routeSummary: Is it possible to allow a Manage user to Reschedule (or Move) an activity to a Bucket without allowing them to move tasks directly to technicians' route? We hav… -
Resource DeactivationSummary: Hi All, The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities…
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WATCH REPLAY: Oracle Field Service 23C Release Deep DiveWatch the OFS 23C Release Deep Dive Here Summary: Product Management reviews new features in the 23C release of Oracle Field Service. Content : Watch the replay of our w… -
Is there any REST API that can tell me how much Quota I have used?Summary: Content (required): Hello community, I hope you are very well. I am using the Get activity booking options (/rest/ofscCapacity/v1/activityBookingOptions) REST A… -
Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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How we can add new value to the activity status propertySummary: We need to add new value (Pending for test) to the activity status. as i cannot see the list of values of this property and cannot add new value to.
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If there is ability to do that when click on the button the value of custom property auto selectedSummary: We Created custom enumeration property and when click on specific button the value selected as default. such as the activity status idea when click on start but…
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Its Important to know How to enable the SSO with external systems?Summary: How to enable the SSO with external systems?
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How can I verify which user has closed the quota for a certain bucket on a given day ?Summary: we need to verify which user has been modifying the quota status. Content (required): Version (include the version you are using, if applicable): Code Snippet (…
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How to configure a message scenario to apply two conditions simultaneouslySummary: We are trying to execute a message scenario where multiple blocking conditions need to be true for the blocking to take effect. Content (required): We are using…
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how to configure two maps for two different groups in OFSSummary: Once business starts with Google map if afterwards their transmission group wants to use Baidu, can it be configured? Content (required): Version (include the v… -
Disable traceContent Hi all, Does anyone know how to disable trace (with Smart Location) on the map view? I mean to completely erase that option from users (eg.: dispatcher) view. Th… -
If there is any ability to select previous time in the start and end screensSummary: The case is if the user start already the activity but did that without using the system so the user need to be able to select previous time in the start and en…
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Preventing reordering on a resource routeSummary This question is related to OFS. Currently we are trying a new method to re-optimize during the day multiple times, we have the optimization strategy set at "Mov…
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Its Important to know how to do that for the mass checkbox.Summary: how to make the mass check box available in the details page(details activity ). how to make the mass checkbox editable means can be unchecked from the layout ,…
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How to adopt the same styles/themes as the Standard OFS Pages in Oracle Field Service (OFS)Hi Team, We are looking for how to adopt the standard OFS Styles/ themes into custom plugins for OFS. This is something similar to how we try to adopt the RedWood Theme …
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Creating Forms - Can images be pre-loaded and added to form?Summary: Hi - looking to add images to forms to help user complete form. These images will guide the user to complete the form accurately. I can see how user can add ima…
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How to push the message scenario trigger status to external system for Where is my Technician?Summary: We are looking to capture the message scenarios data and send it to our external system to know update the ticket status and send sms/email Content (required): …
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My Route screen - IPAD landscape vs portrait modeSummary: On the My Route screen, if a technician is a member of a crew, the member can click a right arrow > on the My Team pane to open the Crew's Route screen. On an i…
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Company Holdays - how best to configure?Summary: Any idea how to configure a company holiday that would show up on everyone's calendar? I see the gear Icon under "Subsystems" has a "Holidays" area. and I can s…
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Orders stuck in started status if forgotten, any fix for this?Content Hi, As probably many of you know, sometimes users forget to complete their activities and forget to deactivate their routes. Sometimes activities which are in "S…
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Field Service - How to get detailed technical flow of the Standard plugin Code for Order PartsHi All, We are looking for a detailed technical flow and process description of the standard OFS plugin for Order Parts in Oracle Field Service. - The current plugin bun…
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Large trucks and Google maps - is there a better route for large vehicles?Summary: a supervisor said we made a mistake by linking OFS to Google Maps. Google Maps was built for routing cars, not trucks. Trucks must avoid roads and bridges with …
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search preference selections grayed out.Summary: We show the users how to set up their search preferences. About half the users have the checkboxes by the search preference selections grayed out. They must log…
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Autofill Mass populateSummary: Is there any way to mass populate auto-fill changes to the entire enterprise or at least to all the time-frames within a market? Content (required): We are look…
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Is it possible to send an image in the BODY of the message scenarios?We need to send a communication to all Field Resources and for that we are using Message Scenarios. Is there a way for us to send an image in addition to the text?
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OFSC integration with Knowledge managementSummary: We have a requirement of integrating Oracle filed service cloud with Oracle Knowledge management. We are referring the following document to complete the setup.…
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Travel time estimation accuracySummary: Content (required): Hello Oracle community; Is there a way to improve the accuracy of the travel time estimate that OFSC does? For example; OFSC calculates that…