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Field Service
Discussion List
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Oracle Field Service CloudSummary: In configuration under work summary added icons as per attached screenshot but business required in linear view. Is it possible to add them side by side? Conten… -
After cloning, In test instance will Applications are overridden from Productions Data.Summary: After cloning do we need create all the applications once again for Test Instance or do we need change the URL for the Databases.?? Content (please ensure you m…
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Can you add a hyperlink for Where's My Technician in Feedback sectionSummary: We want to add a hyperlink in Where's my Tech Feedback. Tried adding through html and it didn't work. Is it possible?
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Can Non-working reasons be reconfigured?Using Oracle Field service core application, our users want to be able to select how much time will they be on sick leave or annual leave (this are Non-working reasons u…
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Connecting between OFSC and Oracle Analytics CloudContent Hi All, We are trying to connect Oracle Field Service Cloud to Oracle Analytics Cloud using the Outbound Integration Channel available in OFSC. The documentation… -
Need to detect the time when the activity added after every action made to the activity.Summary: Hi, when we add an activity it's added in a certain time let's say 02:00 PM then we assign it to a resource at 02:15 PM for example, now the system only capture…
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Travel time is read only in technician appSummary: Hi all, We have enabled the option to view and adjust travel time for the technician. But we find that for some users it is still read only. Is there any scenar…
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How to Make OFSC Message Engine Send Message to External SystemSummary: Message Engine does not send message to a defined external system which implemented OFSC Outbound (Simple) Web Service Content (required): An external system is… -
oracle fieldSummary: what can be the maximum duration (months or days) used for SLA in OFSC? "slaWindowStart", "slaWindowEnd" Content (please ensure you mask any confidential inform…
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Assigning activities which are about to be late.Summary: Understanding routing filter setting. Content (required): There is one setting "Assigning activities which are about to be late." in routing filter setting. Her…
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How to update 'date' field for past date activity with Rest APISummary: How to update 'date' field for past date activity with Rest API Content (please ensure you mask any confidential information): Version (include the version you … -
how to download avatar image of OFSC usersSummary: we need to download the avatar photo recorded in the users to use it as a virtual credential Content (please ensure you mask any confidential information): pres…
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How to add new user for the Service Console for the Field Service CloudSummary: Need to add new user for Service Console for the Field Service Cloud Content (please ensure you mask any confidential information): Version (include the version…
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Drill down for reports in OFS DashboardSummary: Hi all, Customer would like to have a drill down for the graphical reports in OFS dashboard, for e.g Resources by statuses should have a drill down which list a…
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Place Submit button at the TOP of a screen?Summary: Is there a way to position the 'Submit' button to be at the TOP of a screen instead of at the bottom? The same question could apply for other button like 'Cance… -
how to make connect Guided Learning with Oracle Field ServiceSummary: how to make the connection between Guided Learning and Oracle Field Service Content (please ensure you mask any confidential information): I have a guided learn…
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Calling page from another application on iOS from OFSC pluginSummary: I need to call another applications page from OFSC Mobile plugin Content (please ensure you mask any confidential information): We are getting results when call…
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Learned Duration Statistical Data on Completed TicketsSummary: Would like the option to be able to include the Learned Duration field data into the Daily Extract download that occurs nightly. Content (required): I understan…
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Ability to deactivate and hide message stepsSummary: Would like to be able to 'Activate/Deactivate' message steps, and be able to view the message steps based on 'Active/Inactive/All'. Content (please ensure you m…
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Best practices for WMT with support for 2 languagesSummary: Looking for best practices and/or recommendations for configuring WMT with support for 2 languages (English/French) Content (please ensure you mask any confiden…
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Moved: Column mapping for EBS vs Oracle Cloud TablesThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
How can I configure a time slot so that activityBookingOptions returns capacity for big activities?Summary: Content (please ensure you mask any confidential information): Hello good morning Oracle community I tried creating a time slot that starts at 07:00 am and ends… -
Do we only have one option for the item catalog refresh as a whole refresh or is there an option forSummary: Via the standard integration between ERP and OFSC (OIC) it seems to take multiple hours for the item catalog data to refresh for the items in OFSC. The ERP extr…
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how to download images of TOA activities for a specific daySummary: how to download images of TOA activities for a specific day Content (please ensure you mask any confidential information): how to download images of TOA activit…
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Mass/Repeating Activity Creation - No User ID in HistorySummary: When a mass/repeating activity is created, any scheduled outside 30 days are not created as a 'real' activity but retain a template ID - at day 30(as per config…
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Will "Where is my Tech" tracking URL 'etadirect.com' be deprecated along with the login/api url?Summary/Question: We are aware that User Login Domain & API Domain requests using 'https://login.etadirect.com' will be depreciated in 23D and replaced by https://.fs.oc… -
Routing Plans - 'Use Resources outside the Bucket' featureSummary: In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured -…
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OFSC Netsuite integrationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to add new internal type activities to the resource to block available capacity?Summary: showBookingGrid API returns timeSlots as available regardless there is an Internal activity assigned to the timeSlot, when the internal activity has been create…