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Message scenario launch condition for 'Activity updated' event — Cloud Customer Connect
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Message scenario launch condition for 'Activity updated' event

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We have for example an activity field that stores text sent from our ERP (for example [a_service_order_text] string/activity/text property). At any given time, more text can be added in our ERP and it updates the field in OFSC. In OFSC we can display text to the user to let them know if there is text present or not in this field.

However, we would like to be able to notify the user (email and/or SMS) when NEW text is added in this field. OFSC does not offer any launch condition to trigger on a specific field being updated.

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