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Benefits
Discussion List
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Benefits Admin is not able to choose a dependent to enroll into a planSummary: When enrolling an employee to a plan as Benefits Admin, there is no option to choose a dependent even though Admin has access to all dependents/contacts Content… -
Can Open Enrollment be hidden from employees - so they cannot take action.Summary: We have a requirement for Open Enrollment to be used, but not allow employees to be able to make changes themselves through self service. The event will be used…
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How to display due date for uploading document for pending action for dependent verification in ESS?Summary: On admin pages under Benefits Summary, pending actions are displayed with due dates. However, self service pages (Me → Benefits → Pending action section). Is th…
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Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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Salary Change life event getting evaluated instead of Status Change life eventHello Good-Morning Everyone, I hope this message finds you all well !! We are encountering an issue when transferring an employee from a Full Time/Part Time (Benefits-el…
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Loss of Enrolled DependentsGood morning. I am requesting your guidance on the following issue we have in our project: In the Benefits Activity Center functionality, I am trying to generate a new D…
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HDL Assignment change load not triggering benefits life event based on PER_ALL_ASSIGNMENTS_MSummary: We have a Benefits life event configured to trigger when EE changed from FT to PT below: Person Change:Part-Time to Full-Time Table Name:PER_ALL_ASSIGNMENTS_M C…
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added during enrollment LE getting triggered automatically during HR transactionsSummary: we observe that the Added during enrollment getting auto triggered dueing HR Transactions and other Life events. How do we stop the auto detection? the Added du…
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Pending actions show up only on and after coverage start dateIn case an employee reports a birth of child as of May 20th and makes the enrollment changes - the coverage and rate start date is on first of next month, that is - June…
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How to generate error message in fast formula for 'Coverage Upper Limit'I want to add a custom error message incorporated into the 'Coverage Upper Limit' fast formula, if there is no benefit balance exist for the employee. How to add a pop m…
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DELINK_BEN_DATA_ON_HD_CHG is not deleting Benefits EnrollmentsSummary: DELINK_BEN_DATA_ON_HD_CHG is not deleting Benefits Enrollments Content (please ensure you mask any confidential information): Enabled the DELINK_BEN_DATA_ON_HD_…
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Credit for waiving medical planIs it advised to configure credits to waive plan. The requirement is to add Medical Waive credits and add rates/coverages to the 'Waive Medical plan' so employees select…
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Benefits Activity Center - Filter functionality to exclude future dated Detected life eventSummary: We are trying to exclude/filter out future dated detected life events from appearing under the Life Event Status - Detected status filter. An example of a futur… -
Unable to add Parameters to Business Object Functions in AI Agent StudioSummary: Unable to add Parameters to Business Object Functions in AI Agent Studio. After enetering the Parameter info and clicking Done button not saving the Parameter t… -
No longer getting benefit error when trying to move employee's start dateSummary: We used to get an error message when a hire start date was needing changed when a life event was triggered. With 26A, now we're not getting that message. Conten…
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Self service grouping names are not editable for few plan typesWhile trying to change the self service grouping names for the various plan types, I observed that few of them are not editable and few groupings can be edited. Can some…
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Reinstatement Rule is not working as expected for New Hire Life event.Statement: An employee hired on 6/15 and a new hire triggered; employee was able to enroll into the benefits. A day after the new hire event, home address change event g…
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How to Restrict Element List View in My CompensationSummary: We are trying to restrict the visibility of compensation elements for employees and managers in My Compensation > Additional Compensation. Content (please ensur…
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Can we hide the sources in ai agentSummary: On the Benefits AI Agent Chatbot, can we hide the sources field from the users. It will be confusing. Content (please ensure you mask any confidential informati…
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici…
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Getting error while evaluating potential life event : The entry value is in incorrect formatSummary: On trying to evaluate a potential new hire life event , an error : "The entry value is in incorrect format" is displayed. Content (please ensure you mask any co…
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Submitting a HSA through self-serviceSummary: We currently manage HSA contribution changes administratively. We are looking for industry best practices to have the employee submit this through self-service.…
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Benefits Program - Import Error - BEN_PLDSG_NAME_NOT_UNIQUESummary: Hi Experts, We are trying to migrate our Benefits Program from one instance to another using the Export Plan Configuration and Import Plan Configurations setup …
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Impact of non-renewal of SKUSummary: If we have a SKU that is implemented and in-use today, during the time of subscription renewal if that SKU is non-renewed, what would be the impact for existing…
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how to configure Qualifying Life Events for COBRA when the employee had divorceSummary: we need to setup Qualfitying Life Events for COBRA when an employee has Divorce. How do i setup in LIfe Events "continuing Benefits Type" column. also the emplo…
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Do we need to create new plan. We only have change of carrier ?Do we need to create new plan. We only have change of carrier ? We send interfaces to Known2U and ADP. So, do we need to create new plan? or use existing, modify rates a…
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Benefit BillingSummary: Trying to run prepare Bnefits Coverage charge data and i keep getting this error code: BEN_BILL_FUT_CHRG_PRSNT. Content (please ensure you mask any confidential…
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Eligibility Profile based on Primary AddressIs it possible to create an eligibility Profile where Home Address is Primary? By Selecting this it automatically changes to No and doesn't allow us to change it. when w… -
Disable edit button for address section under employee self serviceSummary: Disable the ability to edit address for employee. Content (please ensure you mask any confidential information): We want to disable the edit address option for …