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Benefits
Discussion List
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Performance Assurance for Enrollment Process Post Employee Population IncreaseSummary: Our organization has recently expanded its employee base from 23,000 to 33,000 due to a significant hiring initiative. As we approach the upcoming enrollment cy… -
Benefits Self Service Enrollment Page CustomizationSummary: Current Configuration: As shown in the attached screen shot, there are drop list of values in the menu section. Client would like to change the list of values. …
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Answer a Survey 25C is not disabled after removing checkboxWe removed checkbox on "Employee Self Service" configuration, but "Answer a Survey", the last task on Employee Self Service Enrollment screen is still there. Not sure if…
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"Answer a Survey" can this task on ESS 25C be renamed ?We want employees to return back to the remaining tasks in Journey after completing the enrollments and post enrollment tasks. So can we rename "Answer a Survey" the las…
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Redwood: Customize DOB field to be required in Contacts (Before you enroll in Ben Self-Service)Summary: We need to customize the DOB field to be required in contacts (adding and updating an existing) in the benefits self-service page >before you enroll. See screen…
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Redwood Benefits: Adding a ContactHi, When correcting a contact there is not a submit to close out of the Contacts section. We edit the child's name, enter effective date, select save Once you save the o… -
Hide the text from Self Service Benefits EnrollmentHi, There is a requirement to hide the below text from Benefits – Self Service. There is no option to hide it from VBS. Is it possible to hide the text? Thanks
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Hide Delete Button on ContactsWhat is the best way to hide the delete button on the contacts within the benefits enrollment flow? When employees enroll in benefits through Benefits Self Service, in t… -
What application task should be used for redwood benefits self-service enrollment in JourneysSummary: We have a Journey where we would like for employees to click on a link to go enroll in benefits. Not able to find an application task Content (please ensure you…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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The salary change life event should not get detected if there is no change in salary amountWe have a requirement wherein we want the salary change life event to not detect when there is no change in salary amount just a record is created for salary change but …
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Is it possible to restrict access to few plans for Benefits Specialist roleSummary: Hi All, We have requirement, where we want benefits specialist to have access to only few Plans. They should not be able to access all the plans.In Data securit…
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Supplemental Life Post Election FormulaWe need to edit our Election Formula attached to our Supplemental Life Employee plan as the current formula we have does not appear to be covering all scenarios. Our req… -
How to add text below a field or placeholder text within a field on Redwood Benefit Contact Pages.Regarding the following 25B Release features: Explore the new Visual Builder Studio Business Rules for the Benefit Contact Pages Explore the New Validation Rules in Visu…
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How can we differentiate between employee and dependent plans within a program ?Hello Teams Users are a bit confused when seeing both employee and dependent plans during open enrollment. For example, when an open life event is active and they enroll… -
Benefits Specialist roleSummary: Hi All, We have requirement , where we need to give access to benefits activity center for extrenal vendor to make enrollments..I have added employee role and b…
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Can you update the mapping of the BEN_ENRT_CTFN_TYP to align to seeded Document TypesSummary: It looks like there is no ability to update the mapping from the seeded Certifications to the seeded DOR. You can update the meaning of the BEN_ENRT_CTFN_TYP an…
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Life events are not getting triggered auomaticallySummary: We have a new implementation of Benefits and no Life Events are getting triggered automatically Content (please ensure you mask any confidential information): s…
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Unable to print complete enrollment summary as of dateSummary: As an administrator, I want to print an employee's enrollment summary as of a certain date. I can only do this by selecting the Enrollment Summary from the 3-do… -
How to Hide Annual Rate in Benefit Self Service for specific program.Summary: I want to hide the annual amount for specific program on self service page, I have tried with "#{bindings.DisplayName.attributeValue != 'Benefits Program'}" el …
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Do we need to create new plan. We only have change of carrier ?Do we need to create new plan. We only have change of carrier ? We send interfaces to Known2U and ADP. So, do we need to create new plan? or use existing, modify rates a…
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Beneficiary Organizations Doesn't Show Under "People to Cover" Without Quick Action OnHi All, The business has requested that we make the section "beneficiary organization" show under the "verify people you would like to cover" in Redwood benefits self-se…
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Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
HR Manager Need to change the Effective start date for ICP During Approval CycleSummary: HR Manage Need to change the effective start date for ICP During Approval Cycle when h Claim it is that Doable? Content (please ensure you mask any confidential… -
benefits activity center is spinning after selecting an employeeSummary: We ran into in RedWood 25C, where i logged in as Benefits Administrator and in Benefits Activity Center the employees search results data. However, when i selec…
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People Manager in Eligibility Profile is not working as expectedSummary: People Manager in Eligibility Profile is not working as expected Content (required): Created an eligibility profile with People Manager as 'No' to fetch employe… -
Eligibility Profile- "People Manager"Summary: When setting up an Eligibility Profile, under the "Employment" criteria tab, there's an option to define criteria by "People Manager" and the value options are … -
Could anyone help with introducing child count in benefits eligibility?Summary: The business required the child count to be included in the eligibility where the count for Emiratis and Expats are different: Emiratis: Employee + Spouse + 4 c…
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Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG for Participant and Rate Eligibility ProfileSummary: Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG Table for a Participant and Rate Eligibility Fast Formula for Journeys with this Fast Formula being attached to … -
Error: The record couldn't be retrieved for processing. Contact your help desk.Hello, I’m encountering this error while evaluating the Detected Life Event on the same date, i.e., 10/13/25. Has anyone else experienced this issue? Please let me know.…