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Benefits
Discussion List
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Enforce dependent and beneficiary designation during enrollment not working correctlySummary: Enforce dependent and beneficiary designation during enrollment not working correctly Content (please ensure you mask any confidential information): Hi, Could s… -
Can we make benefit Group assign automatically when Reduction of hours life event trigger.Summary: Client needs to make benefit group assign automatically when Reduction of hours life event triggers, is this possible? Content (please ensure you mask any confi…
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New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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Unable to load Participant Enrollment data for terminated employeesSummary: We have a requirement to load participant enrollment data for certain terminated employees as part of a data conversion life event. The client requires this inf… -
Redwood 26A: When will Benefits Plan Configuration pages be offered in Redwood?Hello all, When will the Plan Configuration pages for benefits administration be available to turn to redwood pages? We have not seen any notes or a list of profile valu…
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How to hide quick actions and contact us links in Redwood Benefits Self Service.Summary: How to hide quick actions and contact us links in Redwood Benefits Self Service. As our client doesn't wanna see any data other than only enrollment page. Conte…
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SQL Query to get the Variable profile Rate values to employees with benefit PlansSummary: My requirement is to pull the records from the from the Variable Rate Value which are associated with the Benefit plans. we have two plan called Life Insurance …
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Fast Formula type Enrollment Certification Required Not triggering at the time of enrollmentSummary: Enrollment certification required Fast formula is not triggering at the time of enrollment submission. The requirement is when the coverage amount selected duri…
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Fast Formula Self-Service LOG/TRACE/DEBUGHi All ! I'm having trouble finding problems in formulas that are only executed during Self-Service, as they depend on the employee's choice during Self-Service. With th… -
How to validate DOB for certain contact relationship typesSummary: We require date of birth to be entered for certain relationship types (those who can be dependents in benefits.) I was able to enable the validation when ADDING…
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How to identify effected employees when a scheduled process fails in PROD?Summary: We have scheduled all required processes for Go Live and see that few emps failed in the "Temporal Process". I have navigated to Menu > Scheduled Processes > pi…
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Error when loading Benefit BalanceSummary: Error when loading Benefit Balance Content (please ensure you mask any confidential information): Hi, I am getting the below error when loading benefit balance.…
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Size for Benefits banner imageMe > Benefits What is the dimension for background and foreground image of this benefits banner
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VBS - Disability Type (List of Values / Validation Issue)Summary: Has anyone been able to successfully update or restrict the list of values for Disability Type in VBS? Context: Client requirement is to only allow Yes / No, an…
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Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments."Summary: Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments." for a person who was able to view enrollment details in RUI …
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Canada Quebec "Revoke Benecificiary" checkbox missingSummary: The Canada Quebec beneficiary form has a check box for "Revocable beneficiary" and existing "Change Beneficiaries" redwood page doesn't have option for an exten…
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Why would the benefit coverage amount and rate drop from a plan?Summary: Our Benefits team discovered that during Open Enrollment, the benefit coverage amount and rate were dropped from an employees plan even though they were previou…
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ORA-01400 Error Message when enrolling in Redwood BenefitsSummary: An employee is getting this ORA-01400 error message when submitting their elections in Redwood. Has anyone experienced this error before and how did you resolve…
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26C - Ability to switch off Redwood for BenefitsSummary: 26C - Ability to switch off Redwood for Benefits Content (please ensure you mask any confidential information): Hi Team, 26B release note mentions - REDWOOD BEN…
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Redwood: Benefit Plan Update LinksHi Team, Is there any way we can update this Link? Is it Sandbox or VBS change? Thank you! -
How to handle Intervening LE during OE without backoutSummary: we have 30K employees in the US enrolling during Open Enrollment. Currently we hide the "Report a Life Event" for 3 weeks during the OE period and Administratio…
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Spouse Voluntary Life - Coverage is starting as of event processing date instead of event dateSummary: Even when the Enrollments - Coverage Start Date is set to Event for the Plan. The coverage starts at the process date. This is happening only for this particula…
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TIN Type and TIN Number is not visible in Benefits RedwoodHi, TIN Type and TIN Number fields is not visible when adding New Contact in People to Cover (Ben Admin side) and Before You Enroll (ESS side). Is there anything that we…
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Benefit Activity Centre ErrorHi Experts, We are currently facing an issue with the Benefits Activity Center page for a specific employee. When the employee accesses the page, the following error mes…
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How to trigger approval flow for Contacts (Benefits) in Redwood 26ASummary: Hi community, Is there any way to trigger an approval flow when an employee creates or edits contacts from the Contacts page under the navigation Me > Benefits …
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How to rename suspended status in benefitsHello Team, Is there a way to rename the Plan Suspended status to Pending? Thanks in advance! Regards, Tharani Tharan.
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Redwood : Benefits Administration -Plan Configuration not enabledSummary: We are on 25A and have enabled the Benefits Redwood UI pages. The benefits summary page is all redwood enabled but the benefits administration→Plan Details conf…
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Adding new dependent during Open EnrollmentSummary: Hi, we have a scenario where employee for an employee there are no dependents in the system. During Open enrollment window employee adds a new dependent from "P…
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Cannot add Manage Benefit Relation (BEN_MANAGE_BENEFIT_RELATION_PRIV) to custon roleSummary: We are implementing Redwood Benefits and are updating our custom benefit roles to use the Redwood Pages. Manage Benefit Relation is missing and cannot be added.…
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Error - Requires at least one option to be selected, but I have not chosen any coverage levelSummary: I want to configure Cloud to automatically switch from Enroll or Unenroll when changing plans or options. Attempting to evaluate a "Conversion" life event, I ge…