Components
Discussion List
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 42 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service -
DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…User_2025-02-11-14-46-42-303 31 views 2 comments 1 point Most recent by U.Sruthi Digital Customer Service -
Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…Venkata Seshaiah-Oracle 35 views 1 comment 0 points Most recent by Dinesh Ku Sahu Digital Customer Service -
Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 44 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …User_2025-02-04-22-37-33-252 37 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…Nancy-213920 45 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service
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Forbidden error on DCS portal for dcs users for queue REST endpointSummary JWT token custom field on queue objectContent Hi All I have a custom field JWT token on the queue object of fusion instance, when i am trying to pull it on DCS p…Kranthi Gorrela-Oracle 73 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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DCS User MgtSummary Are these features available?Content Hi All, Couple of questions on user mgt. Can you advise? 1. Is IDCS required for all the user credentials? 2. Can we support… -
Fusion IB component in DCSSummary is it supported?Content Quick question - Do we support Fusion Install Base Asset in DCS? If not, is it on road-map? Thanks, Adam Version 20D
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Chat InLay - agent availability checkSummary Chat InLay - agent availability checkContent Let's say there are 2 Queues in Oracle Service Cloud/Engagement Cloud. Partner Queue Tech Support Queue Assign bel…User_2025-02-04-11-28-17-913 64 views 4 comments 1 point Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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Error in DCS Reference Implemetation while setting up Intelligent advisor interviews using VBCSSummary Embedding Intelligent Advisor interview in DCS Reference ImplementationContent I am following below steps to embed OPA interview in a page of DCS Web App 1. I ha…Kranthi Gorrela-Oracle 48 views 1 comment 1 point Most recent by Phil Whitwell-Oracle Digital Customer Service
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20B to 20C UpgradeContent Hi, We have developed our DCS pages using 20B template. Is there a easy way to get the latest features from 20C template to our existing application? Currently w…Mohana Gopal S-Oracle 49 views 3 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Chat Message Field is Too Narrow. Here's a workaround.Summary With VBCS 19.4.3.1 with Jet 18.1.3 the Chat message text field where the user would type their message, is too narrow to use.Content This was a regression with t… -
Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentSummary Transfer a Conversation from ODA to an Oracle Engagement Cloud AgentContent Below document is for transerring user from ODA to Oracle Service Cloud Agent.https:/…User_2025-02-04-11-28-17-913 34 views 2 comments 2 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def…Anurag Mittal CX 48 views 2 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…Paul Encarnacion 32 views 0 comments 3 points Most recent by Paul Encarnacion Digital Customer Service
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Best practice for VBCS MashupSummary How to make VBCS Save more user friendly?Content Hi, Trying to get some inputs from VBCS related forums on this topic. We build a custom page in VBCS to display …
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 38 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed…Rony Mathews-Oracle 48 views 0 comments 1 point Most recent by Rony Mathews-Oracle Digital Customer Service -
DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest APIUser_Q7VKX 24 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 40 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?