Components
Discussion List
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Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap… -
Best practice for VBCS MashupSummary How to make VBCS Save more user friendly?Content Hi, Trying to get some inputs from VBCS related forums on this topic. We build a custom page in VBCS to display … -
Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 19 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service -
How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed… -
DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest APIUser_Q7VKX 4 views 2 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 13 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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Account KeyContent 1. During sign up of the dcs application, is the account key case sensitive ?
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Self sign in pageContent After Self - Service Registration is complete and approved, when the user tries to sign in the DCS Application, user is not getting navigated to the DCS page, in…User_Q7VKX 33 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Customize Chat Window in DCS based VBCS applicationSummary Customize Chat Window in DCS based VBCS applicationContent Hi All How can we customize chat window in the DCS based VBCS application. 1)We need to change the col…
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Attachment upload for custom objects in OEC through DCSSummary Is it possible to upload attachments to custom objects in OEC through DCS?Content We have a requirement to create a custom object in OEC and we need to expose th…
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?Mario Suzuki-121388 36 views 10 comments 0 points Most recent by Mario Suzuki-121388 Digital Customer Service
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Engagement Cloud - Community Self-Service featureSummary Engagement Cloud - Community Self-Service featureContent Hi Experts, Does "Engagement Cloud - Service" have "Community" feature for customer self-service..kind o…
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know…
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Virtual Assistant in Oracle Engagement CloudSummary Date or release name where this functionality will be available in Oracle Engagement Cloud?Content Hi All, At the time Oracle presented us with "Oracle CX For Co…Matias Buonavolonta 30 views 2 comments 1 point Most recent by Matias Buonavolonta Digital Customer Service
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Does digital customer service offering included in engagement cloud subscriptionSummary Does digital customer service offering included in engagement cloud subscriptionContent Does digital customer service offering included in engagement cloud subsc…
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WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne…