Designer Usage
Discussion List
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New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 45 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service -
How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 29 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_JLRNJ 51 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 21 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 94 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 41 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…Venkata Seshaiah-Oracle 35 views 1 comment 0 points Most recent by Dinesh Ku Sahu Digital Customer Service
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 44 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.Sombit Chakraborty 64 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …User_JFII9 39 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…Nancy-213920 47 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service
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Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…Rena Eznaira Era 56 views 4 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def…Anurag Mittal CX 48 views 2 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 40 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Digital Customer Service Documentation NeededSummary B2BContent Dears, We`re getting to start Digital Customer Service and we need any document demonstrating how to start. Thanks.. Version 20B -
How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed…Rony Mathews-Oracle 48 views 0 comments 1 point Most recent by Rony Mathews-Oracle Digital Customer Service -
Calculate FieldSummary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr…User_Q7VKX 28 views 7 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service