Case Management
Discussion List
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Default values in Case Create ScreenSummary: How to default fields in dynamic form to a dynamic value from rest? Content (required): Hello, In Service>Case>Create screen we have the requirement to default … -
SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …
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Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …