Collections Work Area
Discussion List
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Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co… -
How to prevent transactions showing as 'Delinquent' in collections?Summary: Is there any way to prevent specific transaction types appearing as delinquent in the Collections screen even after they are past due? Content (please ensure yo…
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Issue with Searching Transactions by End-Dated Customer in AR ModuleIn the AR module, we encountered an issue regarding transactions associated with an end-dated customer: Scenario: We created a customer and associated a few transactions…
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Enable notes access at Customer Level in CollectionsSummary: Enable notes access at Customer Level in Collections Content (please ensure you mask any confidential information): We have one requirement to enable create/Man…Rohit Kumar Singh 104 views 4 comments 0 points Most recent by Swapnil Kashid Receivables & Collections
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How to Send Customer letter for Pre-Delinquent customers from Collection Strategy TaskSummary: How to Send Customer letter for Pre-Delinquent customers from Collection Strategy Task? Collection Strategy Task showing lists of correspondence related to dunn…Angshuman Tripathi 13 views 4 comments 0 points Most recent by Praveen Gopalakrishnan Receivables & Collections -
Credit memo is not generating, when dispute is created in collections.After creating a dispute, credit memo is not generated.Fredrick Ignatius 11 views 1 comment 0 points Most recent by Vivek Mandowara-Oracle Receivables & Collections
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Credit Memo application Via LockboxSummary: Is it possible to apply the credit memo in the overflow (record4) using the auto lockbox BAI2 extended generic format Content (please ensure you mask any confid…Kapildev Parnapalli 1 view 0 comments 0 points Started by Kapildev Parnapalli Receivables & Collections
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How to bulk upload info on mailstop at customer site address levelSummary: Hi Experts, How to bulk upload info on mailstop at customer site address level?Pls help. Content (please ensure you mask any confidential information): Version …Aditi Agrawal2650 7 views 1 comment 0 points Most recent by Aditi Agrawal2650 Receivables & Collections
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Send Dunning Letters log says contact information is missing for customer, we require SQL queries.Summary: Send Dunning Letters log says contact information is missing for customer; we require SQL queries to create custom report to add these error detail of the custo…
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Is it possible to send revised invoice copies via dunning process so that it shows updated valuesSummary: Is it possible to send revised invoice copies via dunning process so that it shows updated values We have cases where we plan to use late fee functionalities - … -
Update strategies after being in useSummary: Hi I'm supporting a high edu client, I've configured many Strategies Groups (which is Enabled and In-Use) , Now, business requires to stop strategies group task…
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We have a requirement to extract the communication history in Collections along with the attachmentsSummary: Is it possible to extract the communication history like the dunning letters / promise to pay sent to customers? We have a requirement to extract the data along… -
No collectors display in the Manage resources workspace in collectionsSummary: There are no collectors displayed when I open the Collections icon in Oracle cloud and click on manage resources. I have run all the various jobs in order as de… -
Why Credit Memos are not displayed in Collections Dashboard > Transaction tab?Summary: Why Credit Memos are not displayed in Collections Dashboard > Transaction tab? Content (please ensure you mask any confidential information): Hi, We have create…
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Strategy getting assigned at customer(party) level.Summary: Business level is setup at acct still stratefy is getting assigned at customer level also. Content (please ensure you mask any confidential information): Can yo… -
When do Customers appear in collections delinquent infotile?1.The Issue is sites are not showing in Correct Collector Dash board /Delinquent Tile 2.Account Shows in Dash board/Delinquent Tile but all invoices are at current but n…Madhu Sudhan rao K N 11 views 0 comments 0 points Started by Madhu Sudhan rao K N Receivables & Collections
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What are the standared follow up for a collector in advanced collection module?Need to know what are the options are available for a collector to followup the customer collection in advanced collection moduleFredrick Ignatius 9 views 0 comments 0 points Started by Fredrick Ignatius Receivables & Collections
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how to disable change strategy button oracle fusionHow to disable change strategy button at Collection dashboard, oracle fusion cloudSauravS-Oracle 13 views 2 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
How can i see the Collection DashboardSummary: How can i see the Collection Dashboard ? I have Collection agent as well as collection Manager role still unable to see the COllection Dashboard. Refer attachme…Ashok Kumar Giri 40 views 3 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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collection strategy is notSome old transaction was having older strategy assigned as per the previous setup , now i change the strategy in manage strategy assignment and then assign the strategy …
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How can you put a collection strategy on hold in Oracle fusionHello all, We have a requirement to put collection strategy on hold. We expect that once the strategy is on hold it will stop all collection activities on hold. Once hol…Girish Byahatti 21 views 3 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections -
Regarding oracle collection notesHi @Deepak Singal We have used third party tool to load collection notes into the system, among 100% of the date we are trying to load 12months data but unfortunately sy…User_O5PC5 11 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Unable to see "Created By" for Activities in Collections"Created By" is not being populated for the Activities created for a customer in the collections dashboard. What could be the reason or fix for this issue?Satish KT 11 views 4 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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API not available for updating AR Collection strategy taskSummary: Not able to update Collection Strategy task at transaction level. We want to update the collection strategy task status/start date/end date at transaction level…
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strategy work item error and it;s not moving to next work item taskI have assigned automatic strategy and in which 4 work item was assigned SOFT LETTER SOFT CALL MODERATE LETTER MOD CALL FINAL LETTER MANUL CALL After assigning strategy …charanjeet 21 views 5 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Strategy is not assignedWe have created – Scoring Strategy Completed, customer account profile base strategy assignment When we run collection processes, Refresh Receivables Transactions for Cu…
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Strategy assignment skipped as no valid Transaction segment assignmentAnyone knows how to overcome this error - Strategy assignment skipped as no valid Transaction segment assignment found while checking transaction Level Strategy for In a…Dhruvjoshi23 7 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Does it mandatory to configure the mail server for dunning letter?Hi All, Does it mandatory to configure the mail server for dunning letter? Can we not use the oracle.com server, It works for invoice print and customers statement. Than…Gotham 1 view 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Receipt FBDI bank not appearingDear all Kindly find the below: 1 - Receivables - Create receipt in spreadsheet 2- Fill all my data ( the currency is EURO and the conversion type is user and the bank a… -
Cloud Adv Collections 24B (11.13.24.04.0)-How to change subject line & From Email on Dunning letterWe are using Oracle Fusion Cloud Applications 24B (11.13.24.04.0) How do we change the subject of Dunning lettes from "Collection Notification" to say, "Past Due Invoice…Sireesha Kumbhari 21 views 6 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections