Agent View
Discussion List
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privileges that allow you to assign a service requestSummary: What are the roles and privileges that allow you to assign a service request to another agent or to yourself? Thanks Content (required): assign a service reques… -
Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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Can we Create a Saved Search in Redwood?Summary: Create a custom saved search Content (required): Is there a way to create a custom saved search in redwood without just editing the defaults? Example is I want …
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Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
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Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
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Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…