Agent View
Discussion List
-
Primary POC Quick Actions ->BenefitsSummary: We noticed when clicking on the Primary Point of Contact, the quick actions menu pops up, which is great, but we noticed that it is missing a benefits section. … -
Add custom text to Help Desk Redwood pages with Visual BuilderSummary: We are currently implementing Next Gen Help Desk and need to add custom text to a couple pages with Visual Builder. Content (required): Oracle documentation ind…
-
HR Help Desk Agent -> Already A resource but getting an errorSummary: We have created several help desk agents for testing, assigned them the corresponding Next Gen Help Desk roles, have assigned them as a resource and incorporate…
-
Exception during RestAction in Help desk when I try to Add ManagerSummary: Hello, my user have the role of agent (Next Gen Human Resource Help desk Agent and Human Resource Help desk Agent) when I click to Add Manager below contact, Ex…
-
how search behavior worksSummary: the search behavior works only by entering the first or last name , but it does not work by entering the full first and last name of the person to be searched f…
-
privileges that allow you to assign a service requestSummary: What are the roles and privileges that allow you to assign a service request to another agent or to yourself? Thanks Content (required): assign a service reques…
-
Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
-
Can we Create a Saved Search in Redwood?Summary: Create a custom saved search Content (required): Is there a way to create a custom saved search in redwood without just editing the defaults? Example is I want …
-
Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
-
Is First Assignment Metric Possible?Summary: Can we create a metric where it starts immediately (creation of ticket) until it is assigned to an Agent? Content (required): Client would like to replace the F…
-
Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…