How to modify Groovy script to send notification (bell) only wen the HD User send a message via WEB?
in Help Desk
Summary:
Hello, I have this groovy script that send notification to the agent (AssigneeResourceId) when a new message is send/add to the service request via web, this happen when the user send the message but also when the agent send a message; in second case is unnecessary since notification of a new message comes to the agent who responded.
How can I modify it to send the notification only when the user (and not the agent) send a new message?
Trigger: Before Update
try {
def recipientPartyId = AssigneeResourceId
def newMessageReceived = true
def messageText = 'Hai ricevuto un messaggio da una richiesta di servizio.'
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