User Experience
Discussion List
-
How to enable email notifications for a Service request status change?Summary: hi, I have a problem with email notification, I can't activate email notification on SR status change, while email notification works for a message exchange. Ho… -
Is it possible to hide attachment types in Help DeskSummary: We have three types of attachments but only want to keep one option. Content (please ensure you mask any confidential information): Create Help Desk Request > A…
-
Release Note for Taleo 24B.0.1We are looking for the release notes of Taleo 24B.0.1 but we are unable to locate it and found in the Oracle Fusion that the last release note that they have provided wa…Angel Rosales 11 views 3 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)
-
Should you limit the number of steps and modules covered in a Process Guide or Smart Tip Asset?Summary: Is there a suggested best practice to the number of tips/steps a developer should keep their Smart Tips or Process Guides under? Additionally, does a Smart Tip … -
How can we use S&OP output to Replenishment Plan?Summary: This is observed that Demand Schedule Type=Sales and Operations is NOT available in Replenishment Planning plan option. Is there any way that output of S&OP Pla…RakeshOracle-Oracle 21 views 3 comments 1 point Most recent by RakeshOracle-Oracle Supply Chain Planning and Collaboration -
Remove Field Search functionalitySummary: We would like to know if it is possible to remove this "Search" option at the drop-down field. This field is an added custom field using the Choice List (Dynami…
-
While doing a Transfer, the 'Assign To' field is not showing full list of Agents of the queue.Summary: We have noticed that the list of agents is only showing around 25 records. We need to understand if this is expected behavior or a bug. Additionally, we would l…Abhishek Raj 18 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk -
How the language package worksSummary: Hello, we are opening offices in Quebec and would like to understand how the language package works. We have read that the language package must be applied to a…
-
How to transfer the cloud customer connect account from one business/company email ID to anotherSummary: Hello Oracle Experts! I am currently having a cloud customer connect account registered with my current company Email ID, if suppose I am moving out of this com…
-
Email sent in a Help desk service request has a number appended at the bottomWhen we send an email via Compose > Response in a HR Helpdesk service request, there is a number appended at the bottom of the email, that looks like the image below. Wh…Sheetal Ravindra Shedbalkar 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk -
OGL guides not working in JourneysSummary: Since moving to 23C, OGL guides that previously worked in Journeys (specifically a series of smart tips) have suddenly stopped working. Content (required): Rese… -
OGL step condition for checkboxSummary: I would like OGL to "disable" the Save and Close button when a user has selected 'Personal Expense' for the template type AND the 'Personal' checkbox under item…
-
Assign Ineligible User Popup coming in Health and Safety Assignment RulesSummary: While trying to click save in Health and Safety Assignment Rules in Risk Management, the below popup is coming ie., Assign Ineligible User? Please suggest way f…
-
Is possible using REST API apply an Item to an existing Expense Report?Summary: The idea is clear: when we have an expense item created in our work area, we would need to apply it to an Expense Report created before. I have found in the doc…
-
Remove Employee's Copy Help Desk RequestSummary: We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions. However, there is still that same action for employee. We …
-
Rearrange order of CategoriesClient would like to have a category at the top since it is is the most used category. Is it possible to rearrange the order of categories?Pernel Dela Pena 21 views 3 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
-
Late supply pegged to sales order exception and suggested start dateHello, I am trying to understand why I have an exception raised for a sales order. Plan date: 13/06/2024 The item I need to supply is a BUY item with those lead times: T…Alexandre Chea-Oracle 61 views 11 comments 0 points Most recent by Thierry Lamote Supply Chain Planning and Collaboration
-
What role or privilege allows me to see all service requests?Summary: Hi, I need to give a help desk agent the role that allows him to see all the sr's present Which role or privilege allows me to see all the service requests that…
-
Offer approval behaviourSummary: The current set up of our Offer Approval Process Behaviour has unticked for Sequential Offer Approval. If we have 4 approvers, Does taleo send an email to all 4…
-
Need help in understanding PR to RFQ to PO and PASummary: Hi, In our business we have below two scenarios: 1. PR to RFQ to Purchase Agreement (PA) 2. PR to RFQ to PO Note: There is no direct Purchase Agreement or PO al…nur_ukf 12 views 1 comment 0 points Most recent by Thierry Lamote Supply Chain Planning and Collaboration
-
Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to …
-
Does the time counting of the help desk request closure process is based on the service calendar?Summary: If a SR is move in Resolved status at the end of the working hour of the working week, the SVC_HRHD_IN_RESOLVED_DAYS is set 1 day and Auto-Close HR Help Desk Se…
-
is it possible to reorder the master fields by entering first name and then last name?Summary: hello, In the service request management section, Currently, the biographical fields (e.g., “main point of contact”; “assigned to”,...)are in “First and Last Na…
-
Deeplink with Default valuesSummary: When employee clicks a customized button, it will lead to the Create Service Request page with category already filled-up. Content (please ensure you mask any c…
-
HR Helpdesk - Is it possible to auto populate employee Id, legal entity, departments through VBSummary: As per the requirement, we have fields as Employee ID, Legal entity, Department while creating the HR Helpdesk SR. But we do not have variables for these fields…
-
Posting adverts to selected candidates onlySummary: Hello, not sure if we have asked this already - we have a few roles where we don't want to advertise to all external candidates but only selected few. what we d…
-
How to highlight candidate response in taleoSummary: We have a few diversity questions we would like to highlight or flag in Taleo. If example a candidate answers "Yes", how do we make the Yes or the answers bold …
-
Web page field for career centreSummary: Hello we are trying to add new field in our career centre however the question is too long and the type is picklist. When we looked at our existing career centr…