Category 276
Discussion List
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Filtering a report for incidents created in the last business dayContent Hi there - I have a report that I'm filtering by incident date created, by -1 days rounded to show me all incidents created in the last day. This works fine, but…User_2025-02-03-18-15-18-780 33 views 4 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service -
Workspace Report - Show contacts in organisation or parent organisationContent Hi there - I have a workspace report displayed in a tab within my 'Organisations' workspace that lists all contacts assigned to that organisation. To achieve thi…User_2025-02-03-18-15-18-780 31 views 2 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Chats requested and questions submitted from Mobile pagesContent I just enabled my Mobile pages. I need to monitor the volume of incidents created from Chat and "Ask a Question" via the mobile page set. Visits by Pageset is a …Kim Dante 23 views 1 comment 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
Determine agent use of knowledge base answersContent Hi colleagues, I am using a knowledge base report 138 to determine agent use of knowledge base items which I've changed to sort on team then individual. The prob…User_2025-02-03-16-20-21-531 24 views 2 comments 0 points Most recent by Amy Nash Reporting & Analytics for B2C Service
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How to create a report for a survey?Content I have a survey form in RightNow. I want to create a scheduled report that checked for "new submissions" every 15min and email me ONLY the new submissions in tha…User_2025-02-03-17-19-37-172 25 views 2 comments 0 points Most recent by User_2025-02-03-17-19-37-172 Reporting & Analytics for B2C Service
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Exception Fill Line Colors not activated on report - when relative date usedContent Can anyone explain why a report that use to show lines coloured as an exception are no longer coloured? In design mode the lines are coloured when I run the repo…User_2025-02-01-08-27-30-666 19 views 0 comments 0 points Most recent by User_2025-02-01-08-27-30-666 Reporting & Analytics for B2C Service
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Reporting on Answers with Conditional SectionsContent Is it possible to report on Answers that contain Conditional Sections? I didn't see anything in the data dictionary that would represent Conditional Sections. Ba…User_2025-02-03-17-44-59-137 38 views 7 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Reporting on connection of Product to RulesContent Hi all, I have a request from a customer to delete some of the Products from the Product/Category drop down that their team owns, but I want to verify that the P…User_2025-02-03-18-33-19-109 15 views 2 comments 0 points Most recent by User_2025-02-03-18-33-19-109 Reporting & Analytics for B2C Service
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rel_date_diff (including custom Response Requirements) minus 'waiting' timesContent I'm using rel_date_diff in conjunction with Response Requirements to find the date difference between two date fields, excluding non-working hours. This works a …User_2025-02-03-17-31-49-785 30 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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help: Filtering contacts from report who have ANY incidents of a particular typeContent Hi everyone, I'm sure there's a simple solution for this but I'm really struggling to find a way to filter a report the way I want to. My basic structure is this…User_2025-02-03-18-15-18-780 31 views 2 comments 0 points Most recent by User_2025-02-03-18-15-18-780 Reporting & Analytics for B2C Service
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Mod FunctionContent Is there a function in the reports that would allow me to find the remainder after division? Version Service Cloud May 2015Marv Ferrer 20 views 1 comment 3 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Reporting on the time and source IP of page hitsContent Hi All, We recently had an unusual number of page hits on a single day, and therefore would like to see the sources (IP addresses) and exact times of these page …User_2025-02-03-19-22-07-281 41 views 3 comments 0 points Most recent by User_2025-02-03-19-22-07-281 Reporting & Analytics for B2C Service
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Issues with Reports Not MatchingContent I am creating some very simple reporting to send monthly to a number of the departments we support, and I am getting some weird differences in incident counts. T…User_2025-02-03-16-43-35-294 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Another session has changed report definition. The control will now reset. (Supervisor views)Content This notification message is appearing when some supervisors are trying to access their Program reports from incident links. Only reinstalling OSC seems to solve…Joe P. 28 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Any luck using Average Message Response Time per agent?Content Hi everyone, Is there a way to calculate the Average Message Response Time in a report per Agent? Right now we are looking at a report that is looking at our que…User_2025-02-01-08-18-48-897 33 views 1 comment 1 point Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Exception on date plus 1 additional filterContent I'm having difficulty with the logic here. I'm trying to create an exception on a date column where the date equals the system date, and the status has a specifi…User_2025-02-03-16-48-16-590 25 views 2 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Exception on time since opportunity status changeContent Am I able to create an exception off the last time an opportunity status changed? Here's the statement I want to create: if the opportunity status equals x, and …User_2025-02-03-16-48-16-590 13 views 2 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Adding Work time interval into a SLA queue report.Content I currently have a report looking at the Service level of multiple queues completing incidents within set time frames. It currently is based of incident start an…User_2025-02-03-19-20-38-574 18 views 1 comment 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Changing report layoutContent Good Morning I am new to service cloud and are after some help on a very basic report. In the screenshot attached I have created a grid report that displays the …User_2025-02-03-19-27-36-051 31 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Conditional link web chat widget to try and determine how often the widget is displayed to customersContent Hi colleagues, I am reporting on a conditional link web chat widget to try and determine how often the widget is displayed to customers. In some instances this i…User_2025-02-03-16-20-21-531 27 views 1 comment 2 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Unable To Retrieve Incident Queue Statistics From Oracle Service Cloud.Content Hi guys, I want to retrieve incidents queue statistics like chat queue statistics with help of Rest API end point. For this I have been through with oracle Rest …User_2025-02-03-18-15-16-757 17 views 3 comments 0 points Most recent by Narendra Muttineni Reporting & Analytics for B2C Service
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Reports giving different resultsContent Hi colleagues, I may be missing something very obvious but I am looking for your help. Running out-the-box reports 3008 and 3009 for the same period gives slight…User_2025-02-03-16-20-21-531 23 views 2 comments 0 points Most recent by User_2025-02-03-17-38-42-482 Reporting & Analytics for B2C Service
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Reporting Incident Performance by OrganizationContent Not sure if I've posted this question in the past however here is my conundrum. I now have an incident performance report the way I need it however I still need …User_2025-02-03-18-36-38-730 17 views 2 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service
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Filtering a report by comparing Account "Display Name" with a Custom Field in OrganizationContent I'm trying to create a report for people in our customer service dept so that each customer service representative sees only those opportunities assigned to them…User_2025-02-03-18-15-20-995 26 views 10 comments 1 point Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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Chat and or email dashboardsContent Im looking to build a chat and or email dashboards which can show me everything related to chats or emails within a given time frame (Date created). Im just wond…User_2025-02-03-18-52-34-989 18 views 2 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
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Extend Answer Effectiveness report (ID#206)Content Hello, We are trying to extend the functionality of Answer Effectiveness report. This report is currently showing number of incidents and chats. We would like fu…Gireesh Bhat 23 views 1 comment 1 point Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
How to display complete data in Report columns when using Add-InContent Hi, I have string like String value=the major international rugby tournament held in the Americasorganized by the Pan American Rugby AssociationIn 1944 the 50th …User_2025-02-03-19-49-42-846 23 views 10 comments 1 point Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service
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how calculate Agent engagement and user engagement time chat_agent_performance_intervals table ?Content i have created 2 reports, in one report i used Chats table and add one column with below expression : sum( if( chats.termination_event IN (1,2,4,13), date_diff(c…User_2025-02-03-20-38-38-926 16 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Time left in the SLA - a solution (excluding the waiting time)Content Hi Everyone, something that might be of interest: a solution to calculate how much time is left to solve a ticket within the SLA, taking into account the out of …Geraud Andreux 56 views 2 comments 4 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Access report variable in asp.net codeContent Hi, I have created the variable in report and I want to access the variable through .net code and assign the value . I have tried through below filter code but i…Mohana Gopal S-Oracle 13 views 2 comments 0 points Most recent by Mohana Gopal S-Oracle Reporting & Analytics for B2C Service