Category 283
Discussion List
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Item is appearing as Missing Quantity in Oracle Field Service Activity DetailSummary: Resources (Technicians) and Inventory (Parts) from Fusion to OFS is integrated through Service Logistics to OFS integration. However, in OFS Dispatch Console wh… -
Minimum requirements for working with OFS in the technician's mobileSummary: What are the minimum requirements to work with Oracle Field Service (OFS) on a cellular phone ? Content (required): **This post was created as part of a How to …Renato Kermentz-Support-Oracle 32 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…Gustavo Guarin-Oracle 22 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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Is it possible to retrieve through APIs the history of the Route Activations of a resource?Summary: You want to to check if a resource has activated his/her route in the past (up to 90) days. You want to retrieve such historical information through APIs. Conte…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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API response timeSummary: Content (required): What's the average time response for API https://api.etadirect.com/rest/ofscMetadata/v1/activityTypes ? Version (include the version you are…
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Get event data API returns no items but the next page differs from the page parameter.Summary: When executing get event data API, it returned no items in the responses but the next page still differs from the page parameter used in the command. Is it an e…Fernando Parreira-Support-Oracle 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 12 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
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Request to add custom Language - Spanish ChileSummary: Adding Spanish Chile custom language for OFS App Content (required): Request to add Spanish Chile custom language for OFS App, as instance was showing words in …
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How to create a report for the En route feature**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We would like to know if it's possible to have a report indicating…Gustavo Guarin-Oracle 72 views 2 comments 0 points Most recent by Gustavo Guarin-Oracle Field Service
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How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf… -
How to prevent crash/stop responding due to device lack of memory when uploading file images in OFSSummary: When a technician is trying to save multiple images on an activity, OFS crash or stops responding due to lack of available memory. Content (required): When usin…Eduardo Kimura-Support-Oracle 42 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Where to setup the configuration settings for real-time location tracking alert for 'idle-time'.Summary: It is understood that we can enable a setting in OFSC for real-time location tracking which will show the resource trace on the map in a different colour i.e. i…Angelica Enriquez-Oracle 41 views 2 comments 0 points Most recent by Angelica Enriquez-Oracle Field Service
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service -
Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r…
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Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 32 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service
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When the new feature documentation will be available?Summary: Customers commonly asked about when the new feature documentation will become available so they can prepare themselves to their tests. Content (required): **Thi…Fernando Parreira-Support-Oracle 51 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo…
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How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all…Juan Cruz-Support-Oracle 31 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location…Scott Thornberry 41 views 1 comment 2 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Create a pop-up alert in OFSCSummary: Can pop-up alerts be configured in OFSC (based on visibility conditions)? Content (required): We currently use many text messages to display various information…
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How can I unlock an user in OFS?Summary: Customer has some users who got locked after too many unsuccessful attempts to log in. Now they want to know how these users can be unlocked. Content (required)…Fernando Parreira-Support-Oracle 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…