Category 283
Discussion List
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How to pull data from history tab of activity details? Is there any API?We want to pull data from history tab of activity details because it shows what device(Android, ios) is used when the technician clicked on start button. Please could yo… -
Geolocation element with more than one geographic coordinateSummary: Content (please ensure you mask any confidential information): Hello good morning Oracle community; I wanted to ask you if it is possible to have more than one … -
Routing rule to choose Vendor Technician bucket over In house Technician bucketSummary: Current we have a market where we have two types of Technicians: In house and Vendor. Both are set up in different buckets under same market as we want the Quot…
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meter read pluginSummary: My requirement is where one activity has multiple meter reads. The plugin provided by Oracle deals with 1 meter read per activity. How would it entertain to my … -
Query on route activation for on-call shifts.Hi Team, Lets take a scenario where a Field Resource has a regular shift from 8 AM to 5 PM , and an on-call shift from 5 PM - 10 PM. The route of the resource was activa…Anusree Sahadevan 24 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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why there is fluctuations in Max available quota?Summary: Hi, We have quota configured based on time slots in our instance. recently we have noticed that quota value is not same as Max available due to that client is n…
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Graph or report for final status of the messagesSummary: Content (required): A graph or a report is being requested to show the transactionality of the channels of an external system where the final status of the mess…
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create/update all form features via excel auth2.0Summary: since no of forms are high ie 2000, so requirement is to create forms outside of OFS with all features that are feasible through OF forms directly. Content (ple…megha_aggarwala 64 views 6 comments 0 points Most recent by Kayepril Georgette Sagun -Oracle Field Service
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Is it possible to configure "Work Shifts" and display on the "Resource hint" ?Summary: Is it possible to configure "Work Shifts" and display on the "Resource hint" ? Content (please ensure you mask any confidential information): Version (include t…Raji - DishNetwork 35 views 3 comments 0 points Most recent by Kayepril Georgette Sagun -Oracle Field Service
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OFS PAASSummary: Timecard will be part of the OFS PaaS solution and the information of the daily timecards will be used to create a weekly/fortnightly/monthly timesheet. Content…megha_aggarwala 52 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Display default value in property, with value based on another propertySummary: We're creating a Form for use during when technicians are working on and completing activities. This form has multiple properties, both pre-defined and form ele… -
Can we extend duration for retaining activity data beyond 90 days in OFSC?Summary: Can we extend duration for retaining activity data beyond 90 days in Oracle Field Service Cloud (OFSC) & if not then what is the way other projects retain such …Alexander Salnikov-Oracle 379 views 6 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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Login and API domains removal on November 3rd, 2023What we are announcing: Removal of the legacy domains https://login.etadirect.com and https://api.etadirect.com on November 3rd, 2023 Summary: Starting on November, 3rd …Anastasiia Semenova-Oracle 87 views 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service -
Is there a possibility of implementing NewRelic at OFSSummary: NewRelic is a monitoring software, Is there a possibility to implementing it af OFS?, NewRelic needs agents to running. Content (please ensure you mask any conf…
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How can I enforce that changes on an element name are reflected on the User Type configuration ?Summary: When I update the name of a plugin, the name displayed in the Activity Details screen does not reflect the update. In order to see the updated name, I have to d…Renato Kermentz-Support-Oracle 57 views 7 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
does OFS support 2000 forms?Summary: My new implementaion on OFS expects creation of 2000 forms. Does OFS support this number? What would be performance impact. Content (please ensure you mask any …megha_aggarwala 54 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Reconfiguring the existing Integration -Oracle Fusion Service and Service LogisticsSummary: Hi Team, Integration to Oracle Fusion Service and Service Logistics is configured through Applications in the existing instance. But now the fusion applications…Sen Sundar-Oracle 48 views 3 comments 0 points Most recent by Kayepril Georgette Sagun -Oracle Field Service
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): Can you please advise how do I know the expiry date of my SSL Certificate? Version (include the ve…Kayepril Georgette Sagun -Oracle 84 views 1 comment 3 points Most recent by Kayepril Georgette Sagun -Oracle Field Service -
Immediate Routing and Overnight shiftsSummary: I have technicians with overnight shifts, we are using Immediate routing to schedule the afterhours eligible activities. If the technician activates the route a… -
Planned Service Histories IssueSummary: If the field officer changes the activity's start time from the default time, the field officer cannot add the planned service histories even when they are mand…
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Is there a way to pass value to the forms created in OFS through APIs?Summary: I have a form created in OFS and we want to pass the values in that form through VBCS using the API call Content (required): We already have a form in VBCS too …Anand101-Oracle 64 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Locate Nearby Resources - Not working as expectedWe have examples of field resources utilising the Locate Nearby Resources functionality and the returned data is not as expected. We see "no results shown" or random fie…
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Definition On Returned Fields for "PositionHistory"We are using request /rest/ofscCore/v1/resources/{resourceId}/positionHistory and getting the below information returned: These are all of the fields coming back: "posit…
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Capacity Management SOAP APISummary:When we are trying to invoke a response from CAPACITY managament API , we are always getting "404"- file not found error https://{instance}.fs.ocs.oraclecloud.co…Ramesh S-Oracle 34 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Need help in uploading the attached map layers in TESTSummary: I am trying to add new work zone map layer in OFS and its throwing error as size is > 150 MB. what are the other ways to upload the same ? I usually upload the …
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Is there a way to assign skills to a resource by shift?Summary: We have a use case in Field Service where a resources "skill" varies on certain days - some days they will deliver services face to face in one of our locations… -
Its important to know the cause of this error with the debriefSummary: When clicking save draft or sign its showing this error Content (required): Version (include the version you are using, if applicable): Code Snippet (add any co…
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Collaboration activity transfer time out configuration editable?Hi Team, In collaboration when a Field Resource choose the option of 'Reassign Activity' to another Field Resource , the request get time out after a certain interval if…Anusree Sahadevan 33 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Embedding Reports and Dashboards from external reporting tool to OFS - PossibilitiesHi Team, We have a requirement where we have to show some reports and dashboards in OFS (not Out of the box) . There is no integration to Oracle Analytics Cloud. There i…Anusree Sahadevan 74 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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how to retrieve deleted activity ?Summary:the activity was deleted by mistake and we need to retriew it , how can we do it ? Content (please ensure you mask any confidential information): Version (includ…Ramesh S-Oracle 37 views 2 comments 0 points Most recent by Anastasiia Semenova-Oracle Field Service