Category 285
Discussion List
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 31 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service -
Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…Bishnu P 27 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating…Scott Heidenreich 27 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Oracle Analytics Publisher Desktop will not installSummary: When installing Publisher for our OPM it will not install. Content (please ensure you mask any confidential information): We get Can't Find the file C:\Program …
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Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 67 views 14 comments 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service -
configuration document to implement Intelligent advisor along with B2B service integration setupSummary: What is the the standard configuration document to implement Intelligent advisor along with B2B service integration setup Content (required): Need start-to-end …User_T4NFX 53 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for Fusion Service
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we have to implement standalone opa for our customer but we are not able to fetch the attributesSummary: we have to implement standalone opa for our customer but we are not able to fetch the attributes like personID , personNumber, employeeNumber . We suspect the i…Ravish Kumar Singh 47 views 2 comments 0 points Most recent by Ravish Kumar Singh Intelligent Advisor for B2C Service
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Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…BrunoQuevedo 123 views 10 comments 0 points Most recent by Michael-OPA-Oracle Intelligent Advisor for B2C Service
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…Muthulakshmi 33 views 3 comments 0 points Most recent by Muthulakshmi Intelligent Advisor for B2C Service
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Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 37 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek Intelligent Advisor for B2C Service
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Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 45 views 2 comments 0 points Most recent by Jason Phillip Intelligent Advisor for B2C Service
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…Shijil 57 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…Patrick Duhaime 47 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…Hesham Sleem 27 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 71 views 3 comments 1 point Most recent by Mayur Vaghani Intelligent Advisor for B2C Service -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…whitney w. 28 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi…Bruno Aun 13 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…Scott Heidenreich 43 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…whitney w. 33 views 2 comments 0 points Most recent by whitney w. Intelligent Advisor for B2C Service
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…Scott Heidenreich 33 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…Scott Heidenreich 31 views 3 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…Patrick Duhaime 33 views 4 comments 0 points Most recent by Patrick Duhaime Intelligent Advisor for B2C Service
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 27 views 0 comments 0 points Started by Chitra-Oracle Intelligent Advisor for B2C Service -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…AK-240868 37 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …Scott Heidenreich 13 views 10 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service