Cloud at Customer
Discussion List
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PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) … -
Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
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Resolved, no further commentsResolved, no further comments
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[Urgent] Account Takeover / IAM Lockout - Tenancy: closrHi Oracle Team, I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy. Tenancy Details: Tenancy Name: clos…
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Free Tier to Pay As You Go upgrade stuck in progress for 5+ daysHello, I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026. The credit card verification was successfully processed …
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WAF - OCIHi Team, We have OCI WAF policy attached to OCI load balancer. We have hit 429 errors reported by user. We reviewed the provided OCI WAF logs and the rate-limiting confi…
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Why can't I recreate an Ampere A1 instance?Summary: Hello, I'm having the following problem. I'm creating my instance with the following characteristics: VM.Standard.A1.Flex 2 OCPUs 12 GB RAM When creating the in…
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MFA reset failed due to “system dependency” after successful identity verificationSummary: Sole administrator is locked out of an OCI Always Free account because the old MFA device is unavailable. Content (please ensure you mask any confidential infor…
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Can someone resize my disabled Ampere instance to 2 OCPU / 12 GB? (Tokyo)Summary: Hi, My Ampere instance in Tokyo got disabled and I can't do anything with it anymore. I know it's because of the new free tier limit — mine is 4 OCPU / 24 GB an…
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I am an OCI Always Free customer affected by the recent Ampere A1 allocation change.Hello, I am an OCI Always Free customer affected by the recent Ampere A1 allocation change. I originally had resources above the new Always Free allocation and Oracle ad…
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Account upgrade stuck in progressSummary: My account upgrade from Free Tier to Pay As You Go has been stuck at "Upgrade is in progress" for more than 24 hours, and I cannot open a Service Request becaus…
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unable to login and unable to receive password reset emailSummary: i'm trying to receive password reset email but never receive password reset email on my registered email. also i'm trying to contact with live chat, he/she neve…
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Always Free A1 instance disabled - need re-enable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: Always Free VM.Standard.A1.Flex instance administratively disabled after the August 18, 2026 enforcement. Requesting temporary re-enable so I can resize to the …
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please ingorefound it thank, please ignore
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Request for a Grace Period to Recover Data After Always Free A1 Limit EnforcementHello Oracle team, I would like to suggest providing a temporary grace period of at least 10 days for users affected by the new Always Free Ampere A1 limits. My tenancy …
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URGENT: Always Free automated termination, instance and boot volume disappeared; need data recoveryMy Ubuntu server in Oracle Cloud was running normally earlier today, August 18, 2026, and then became unreachable. Oracle had previously sent me an email titled “Action …
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Cannot change Ampere A1 compute resource allocation.Hello Oracle Cloud Support Team, I received an Oracle OCI Always Free update notification stating that, beginning August 18, 2026, the Always Free compute limits will be…
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PAYG upgrade stuck "in progress" for almost 2 weeks — payment already verifiedHello Oracle Team, I requested an upgrade from Free Tier to Pay As You Go more than two weeks ago. The OCI Console is still showing: "Your upgrade is in progress. You wi…
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Account issue after tenant deletionSummary: Account stcuks after tenant deletion no way to recover the account. Content (please ensure you mask any confidential information): Hello, I previously had an Or…
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Oracle Cloud account is being locked, and the registered email can't login.Summary: Oracle Cloud account is being locked, and the registered email can't login. I can't login the registered email to check the password reset email. Content (pleas…
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locked out of my Always Free tenancyHello Oracle team, I am locked out of my Always Free tenancy. I simply forgot my password (my MFA was fine — this is NOT an MFA problem). The self-service "Forgot Passwo…
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Can not upgrade to PAYG account even when credit card is acceptedSummary: Can not upgrade to PAYG account even when credit card is accepted Content (please ensure you mask any confidential information): My tenancy is ocid1.tenancy.oc1…
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Free Tier Account Locked - Invalid Username or Password after successful resetSummary: My Free Tier account is locked. I can reset the password via email, but login fails with "Invalid username or password" and the myservices console returns a DNS…
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I can't access to my account(I'm following on-line chat instructions) Hello! I go to https://www.oracle.com/cloud/sign-in.html, and if I select EMEA Commercial 1 (em1), I get a message saying: "Tha…
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Contacted cloud support and was directed here.I contacted cloud support about my always free account, I was informed it was deleted, Is there anyway to reinstate it, or make it so I can reuse my email to recreate th…
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Free Tier Account Locked - Invalid credentials after password reset, need urgent helpHello Oracle Community and Moderators, I am a Free Tier OCI user and my account has been locked. I am unable to login to the OCI Console and need urgent help as I have i…
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Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
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Signup Issue - Verification Charge Successful but Account not CreatedSummary: During the final "Start my free trial" step, the page expired. However, my card was successfully verified and a temporary $1 charge was placed on my account. I …