Cloud at Customer
Discussion List
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I can't login to my Oracle Cloud accountSummary:I can't login to my Oracle Cloud account Content (please ensure you mask any confidential information): Dear Account Manager: My Oracle Cloud Account has a probl… -
OCI Free Tier account access recovery — password reset emails not receivedSummary: Unable to access an OCI Free Tier account because password reset emails are not received. Oracle live chat directed me to this forum. Content: Hello Oracle team…
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Unable to Restore Instance from Existing Boot Volume – VM.Standard.A1.Flex Out of CapacitySummary: Hello Oracle OCI Community, I am trying to restore my previous OCI compute instance using its existing Boot Volume. The original instance is no longer available…
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Password reset email never arrives, but other emails from the same sender do (Free Tier tenancy)Summary: Hello, I'm locked out of my Free Tier tenancy: the password reset emails never arrive. Account email (username): vicentejudge35@gmail.com What I've already trie…
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Free Tier tenancy termination requested in Oct 2025 never completed, cannot log in or sign up againHello, I requested the termination of my Oracle Cloud Free Tier tenancy in October 2025. Almost a year later, the account still shows as "pending delete". As a result: I…
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Can't login to Oracle cloud for about a weekSummary: I can't login to my Oracle Cloud account Content (required): About a week ago I tried to login to my account after a small break (~2 weeks) but I was getting an…
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Free trial instance subscription failedSummary: I tried to get the free cloud trial.I followed all the process, paid the fees, receive the 2FA OTP by SMS and validated. When i click on start free trial which …
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OS patching option on the OCI consoleSummary: OS patching option on the OCI console I am used to patching the DBCS system with dbli ( https://docs.oracle.com/en/cloud/paas/base-database/update-dbcli/index.h…
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OCI Free Tier signup fails after successful debit-card verification — account creation errorHello Oracle Cloud Community, I am trying to create my first Oracle Cloud Free Tier account, but I have been unable to complete the signup for almost one month. I would …
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Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
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Oracle Cloud Free Tier Account – Unable to Sign In Due to Login PolicyHello Oracle Support Team, I registered for an Oracle Cloud Free Tier account some time ago. Oracle required me to configure a security policy and enable two-factor auth…
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Always free A1 instance not showing on the accountSummary: Alwasy free A1 instance not showing after upgrading to pay as you go account. Content (please ensure you mask any confidential information): Hi There, My instan…
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Password reset emails not arriving — account confirmed active by chat supportSummary: Free Tier account locked out, reset emails never arrive, site down with 522 error Content (please ensure you mask any confidential information): I've been locke…
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Oracle Cloud Free Tier account creation blocked — Incident pending for 10 daysSummary: Oracle Cloud Free Tier signup fails after successful card verification. Customer Service Incident 260904-001046 has been pending for 10 days without a response.…
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
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Generic account creation error on Oracle Cloud Free Tier signupSummary: Generic "an error occurred while creating your account" error on every OCI Free Tier signup attempt, despite verified accurate info. Support ticket open 3+ days…
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Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
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docker login i/0 time outSummary: i/o Time out error. when i try to login to docker from OCI Cloud Shell. I have setup OCI Cloud Shell as per instruction 1. Updated the context 2. updated the re…
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) …
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Unable to upgrade Free Tier account to PAYG after successful SGD 138.19 card authorizationHello Oracle OCI Team, I am trying to upgrade my existing OCI Free Tier account to Pay As You Go. On August 20, 2026, my credit card verification was successful and an a…
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Resolved, no further commentsResolved, no further comments
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[Urgent] Account Takeover / IAM Lockout - Tenancy: closrHi Oracle Team, I am writing to request urgent assistance with an account security issue regarding my Oracle Cloud Free Tier tenancy. Tenancy Details: Tenancy Name: clos…
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Free Tier to Pay As You Go upgrade stuck in progress for 5+ daysHello, I initiated an upgrade of my existing Oracle Cloud Free Tier account to Pay As You Go on August 22, 2026. The credit card verification was successfully processed …
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WAF - OCIHi Team, We have OCI WAF policy attached to OCI load balancer. We have hit 429 errors reported by user. We reviewed the provided OCI WAF logs and the rate-limiting confi…
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Why can't I recreate an Ampere A1 instance?Summary: Hello, I'm having the following problem. I'm creating my instance with the following characteristics: VM.Standard.A1.Flex 2 OCPUs 12 GB RAM When creating the in…
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MFA reset failed due to “system dependency” after successful identity verificationSummary: Sole administrator is locked out of an OCI Always Free account because the old MFA device is unavailable. Content (please ensure you mask any confidential infor…
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Can someone resize my disabled Ampere instance to 2 OCPU / 12 GB? (Tokyo)Summary: Hi, My Ampere instance in Tokyo got disabled and I can't do anything with it anymore. I know it's because of the new free tier limit — mine is 4 OCPU / 24 GB an…
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I am an OCI Always Free customer affected by the recent Ampere A1 allocation change.Hello, I am an OCI Always Free customer affected by the recent Ampere A1 allocation change. I originally had resources above the new Always Free allocation and Oracle ad…
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Account upgrade stuck in progressSummary: My account upgrade from Free Tier to Pay As You Go has been stuck at "Upgrade is in progress" for more than 24 hours, and I cannot open a Service Request becaus…