Cloud at Customer
Discussion List
-
OCI Upgrade to paid fails with an unintuitive errorHi Team, We are unable to upgrade the OCI tenancy for the account name stackport to a paid account. The credit card used is enabled for international transactions, and t… -
New Account Registration Blocked: Forbidden - Number of requests has been exceeded & Live Chat ErrorSummary: Hello OCI Community Moderators, I am attempting to register for a new Oracle Cloud Account in the Australia Southeast (Melbourne) / Australia East (Sydney) regi… -
Free Tier Account Locked - Invalid Username or Password after successful resetSummary: My Free Tier account is locked. I can reset the password via email, but login fails with "Invalid username or password" and the myservices console returns a DNS…
-
Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Master Admin account locked in password reset loop - Error: [object Object] / Policy RestrictionSummary: Master Admin account locked in a mandatory password reset loop (Tenancy: danibelini) Content (please ensure you mask any confidential information): Hi everyone,…
-
Free Tier Account Locked-Unable to sign in after password reset (Invalid credentials)Summary: Hello,I am a Free Tier user and recently reset my password via the official email link, but I am still completely unable to log in. The system constantly throws…
-
Help with MFA reset on OCI free tierHi, I can't access my Oracle Cloud Free Account because my phone number has changed. And the credit card associated with my account has expired. I now have a new card, b…
-
How can a customer have MFA reset for an Oracle Cloud account with no other onsite administrator?Summary: Newly created SaaS customer Oracle Cloud account - mchciamadison does not have a backup onsite administrator and lost access to the mobile device for MFA. Pleas… -
Implement User level data access security at OCI Gen AI agent leveraging SQL ToolSummary: I am developing an OCI gen AI Agent with SQL tool. The data is stored in ATP DB synced from Oracle fusion . How can we develop a user level security similar to …
-
stuck in "Your account provisioning is in progress"I have the well-known "Out of host capacity" on my account. I thought I upgrade to paid, from free, which I tried probably more than a year now, but it got stuck in the …
-
Unable to reset the password for my Oracle Cloud accountSummary: Unable to reset Oracle Cloud password due to a "Concurrent reset password requests" error blocking the process for user. Content (please ensure you mask any con…
-
Unable to Create oracle Free tier account even after verification token is getting debitedSummary: Unable to create OCI free tier account, After payment verification money getting debited from CC I am getting an error with default response and can't proceed f… -
Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
-
Reset my MFA/2FA for Freetier account created without CC . Live Chat could not helpSummary: I've been trying to recover my OCI free tier account ( which i had created a long while 3-4 years ago ) , since i did not own a credit card back then , i did no…
-
Getting error on payment verification while registering for Oracle Cloud Free TierSummary: Getting error on payment verification while registering for Oracle Cloud Free Tier Content (required):Getting error on payment verification while registering fo…
-
How can i delete my account or change the main region?The main region I joined cannot generate free instances, which has prevented me from experiencing cloud basic services. I would like to ask if it is possible to change t…
-
New account still in provisoningHello, Created account a few days ago, still in provisiong, i can't upgrade account to a payed one. Live chat instructed to open a support ticket, but with the new accou…
-
Instance stuck in stoppingSummary: Instance became unresponsive on operation after getting This instance is currently unavailable due to an issue with the underlying infrastructure. If the instan…
-
Personal Profile set up in support.oracle.comSummary: Hi I am unable to complete my personal profile on support.oracle.com since the website is not sending any verification code in my mobile. Thank you! Content (pl…
-
Authorization error in VSCode of code editor when invoking OCI functionSummary: Hi Experts I'm new to OCI, I have created and deployed OCI function with vs code on code editor in OCI but when I try to invoke the function with the options av…
-
-
OCI Free Tier tenancy marked as INACTIVE, blocking PAYG upgrade and Default identity domain accessHello, I am an individual Oracle Cloud Free Tier user trying to upgrade my account to a Pay-As-You-Go subscription. However, I have discovered that my tenancy status is …
-
Critical Issue: Instance "instance-20250924-2030" unavailable due to underlying infrastructure errorHello, I am seeking urgent assistance regarding a failure of an OCI Compute instance in the Johannesburg region. Instance Details: Name: instance-20250924-2030 OCID: oci…
-
I lost access to my mobile device. How can I log in?I try to log in https://cloud.oracle.com/?region=us-sanjose-1 . I have lost access to my mobile device. How can I log in https://cloud.oracle.com/?region=us-sanjose-1 ? -
Pending Oracle Cloud Account Free Tier Application since October 13thHello, I applied for an OCI Free Tier account on October 13, 2025. I received the email with the subject "Your Oracle Cloud Account is Pending Review" which stated my ac… -
lost SSH key for VM.Standard.A1.Flex in availability domain AD-1 ,its now Out of capacity for shapeSummary: lost SSH key for Linux 8 VM.Standard.A1.Flex in availability domain AD-1 ,its now Out of capacity for shape for detach and attach boot volume method Can someone…
-
SSH issues and the instance is stuck in "Stopping"Summary: I can't SSH into my OCI. I'm using the original key that was working a few days ago, but now I get the connection refused error. I tried to reboot the instance …
-
[RESOLVED] I can't reset my password for my free tier account.Summary: I can't reset my password. I've tried through the web chat, on the login page, etc and nothing works, I never receive a link. I have a free tier account. Conten…
-
OFSSummary: How to set ‘Unable to proceed, contact your Supervisor or Dispatch’ as the default selection in Technician's My Route clip board Content (please ensure you mask…
-
Make ‘Unable to proceed, contact your Supervisor or Dispatch’ as the default selectionIf there are multiple FAs scheduled for a day for a technician, when finishing the FA, OFSC will pick the next activity and set it to ‘on route’. There is an option to c…