Parts
Discussion List
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Enable Service BOM for customer replaceable parts (parts sales only)Summary: My client deployed third party solution to create Service Request. Technical Support Engineer performs diagnosis and determine that spare part(s) are required t… -
Create part requirement using web serviceSummary: We would like to create a part requirement against a 3rd party document number. Content (required): We would like to create a part requirement against a 3rd par… -
Unable to find part requirements using web serviceSummary: We are exploring the integration for service logistics using REST web service. Created a few part requirements in application but unable to find them using the …
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Is there a way to add a different ship-to customer than the account listed in a Service Request?Summary: We sometimes receive service requests from dealers to return an item for repair, then ship the repaired item to the dealer's customer/ another customer. In the …
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Post Charges errors out for a new partSummary: Hi, Here are the steps I follow to see this issue - Create a SR Create a Service WO Add part with SAC (used or returned) Error is thrown like below I tried the … -
Transfer Order Creation is failed after Parts SearchSummary: Parts Search is working, but TO creation is failed on Service WO Content (required): Here are the steps I followed - 1. Create SR 2. Create Service WO (Generic)…
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A subassembly item with child components can be repaired in Depot Repair scenario?Summary: Hi Team, We have a requirement where a subassembly item with its child components comes to Depot for repair and then in Depot we may return one of the child com… -
Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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OSP Repair Process DocumentationSummary: Hi All, Could you provide some documentation for OSP repair process? How this can be setup in Service Logistics Depot Repair Content (required): Outside Process…Abhishek Nirgudkar 21 views 3 comments 0 points Most recent by Arunkumar Kaliappan-Oracle Service Logistics
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Getting Field Service Technicians into OFSC Without associating them with a Sub-InventorySummary: Getting Field Service Technicians into OFSC Without associating them with a Sub-Inventory Content (required): Hello Gurus, We are wanting to Sync and fetch all … -
How does return routing rule works?Summary: I need to understand how the return routing rule works in Service Logistics. Content (required): I have setup below values: But after this setup, when I am addi…Abhishek Nirgudkar 31 views 2 comments 0 points Most recent by Hans Haugerud-Oracle Service Logistics
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No Return Part Exchange ScenarioSummary: In service logistics we have come across a requirement where business does not take the damaged/defective item back because of various reasons like it can not b…
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Service Activity Codes details for Advance Exchange and Exchange Scenario for a BOM (CTO) item.Summary: We have a requirement where from a BOM machine only a part come to depot for repair. But mostly customer do advance exchange scenarios. And then they repair the…
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Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot ReSummary Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot Repair WorkbenchContent Hi , In vision instance I want to trans…Abhishek Nirgudkar 4 views 2 comments 1 point Most recent by John Olszewski-Oracle Service Logistics
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Child item (Part) is not getting attched to Parent IB Asset once we done the part flow ( Part TransfSummary Child item (Part) is not getting attched to Parent IB Asset once we done the part flow ( Part Transfer to Customer)Content HI Team, Do we have the functionality …Abhishek Nirgudkar 22 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Asset Track Non Serial child item is not getting delink from IB Asset hierarchy after receiving theContent Hi Team, We are testing exchange flow and advance exchange flow for CTO items ( A parent item is associated with multiple child items in BOM). All items includin…Abhishek Nirgudkar 13 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Creation of Install Base asset from Field ServiceSummary Creation of Install Base asset from Field ServiceContent Hi All, The current OIC recipe does not create IB assets from OFSC. Is there any process needed to be sc… -
Locator field is greyed out while completing a repair order at Material Issue screenSummary Locator field is greyed out while completing a repair order at Material Issue screenContent Hi All, I am trying to issue a material while completing a repair ord…