Redwood
Discussion List
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Please indicate approximate time of Redwood support as 3 months, 6 months, or greater than 6 months.Summary: Please indicate approximate time of Redwood support as 3 months, 6 months, or greater than 6 months. Content (please ensure you mask any confidential informatio… -
Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act… -
Redwood - How default field value on create in Service Request?Summary: Hi @Edson Junior, Oracle, On Service request page we have Customer Type. For this field we want default value as PARTICULARIES. we tried to give default value f…Pratibha AdhavLTIMindtree 41 views 1 comment 1 point Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Unable to hide Add contacts and Add team while creating CaseHi Team, We have a requirement to hide add contacts and add team members while creating case on redwood UI. From VBS there is no option to hide these 2 sections can you …
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Redwood Location Page - Information Inconsistencies & Page PerformanceVersion (include the version you are using, if applicable): Oracle Fusion Cloud Applications - 24A (11.13.24.01.0) Summary: User Experience with Redwood Location Update …Piyush Patel - Cloud HCM 112 views 2 comments 2 points Most recent by Piyush Patel - Cloud HCM Human Capital Management -
Possible workaround for Goals centerHello experts, business requires a specific role that it should not be able to add performance goals. Is it possible to hide this functionality completely now that we ar…Maria Cristina L. San Jose 1 view 2 comments 1 point Most recent by Maria Cristina L. San Jose Performance Management
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Access to Skills & Qualifications for the matrix managerSummary: Hello, Is it possible to give the matrix manager access to an employee's Skills & Qualifications section? And if possible, allow him to feed it? Thanks in advan…
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How to disable or remove cancel work order button from OFSC work order screen? ( redwood)Summary: How can we disable or remove the "Cancel Work Order" button from the OFSC work order screen in Fusion Service Redwood? Alternatively, is it possible to remove t…
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Redwood Deployment TimingWe're in the middle of transitioning all our pages across to Redwood, Performance being one of them. Are there are timing considerations that we need to take into accoun… -
Redwood - EFF : Additonal Person InfoSummary: Content (please ensure you mask any confidential information): Hi, I have enabled EFF which has multiple fields. I see 2 challenges : While adding the plus icon…
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How to restrict a Line Manager from creating journeysSummary: We are on 24B We have enabled redwood on most of the pages. We noticed with the seeded line manager role - the Line Manager can create and assign journeys both.…
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Team Goals CenterSummary: Hide the goal progress summary table Content (please ensure you mask any confidential information): Do you know how we could hide the marked table? Thank you! V…
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Add 'Line Manager' field in the Redwood 'Request a new Position' pageSummary: The 'Line Manager' field is available when we use the Responsive UI 'Request a new Position' page and we utilise this in our process however in the Redwood UI, …
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Employee's goal card - RedwoodHi Team, we have enabled the redwood interface. Can you please help us understand where, in goal management redwood pages, hr's have the ability to view the goals assign…
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Does the time counting of the help desk request closure process is based on the service calendar?Summary: If a SR is move in Resolved status at the end of the working hour of the working week, the SVC_HRHD_IN_RESOLVED_DAYS is set 1 day and Auto-Close HR Help Desk Se…
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How to create additional tiles in performance document? RedwoodIn the new Redwood Performance document pages, there are new tiles that can take a user directly to the Goals Center or Participant Feedback (if using this). We would pr…
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"Automating Service Request Status to 'In Progress' for Generic or OFSC Work Orders"Summary: Could we automate the service request status to "In Progress" when creating a Generic or OFSC work order? Content (please ensure you mask any confidential infor…
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Redwood 24A - Internal candidates unable to view pdf offer letterSummary: When an internal candidate goes to view the offer within the Opportunity Marketplace they get the Error - "Failed to load PDF document". Several employees have …Crystal Adrian 31 views 2 comments 0 points Most recent by Crystal Adrian Recruiting, Opportunity Marketplace -
In which UI page we can add a person type value from Manage Person Types page?Summary: Good morning Oracle Community, We are aware of the existence of the Manage Person Types page. However, we are not understanding in which other page we can selec… -
Approval Hierarchy for HelpdeskSummary: Is it possible to set an approval hierarchy for specific Help desk Requests? -
Defaulting and validations for Redwood not available in 24B?Summary: Defaulting and validations for Redwood not available in 24B? Content (please ensure you mask any confidential information): In 24B I was expecting Defaulting an… -
How to hide Attachment Field on Personal Detail Page Using Visual Builder StudioSummary: We have requirement to hide Attachment field displayed under Disability Information Section on Personal Detail Page using VB Studio Content (please ensure you m…Shraddha_Karanje 11 views 1 comment 0 points Most recent by BogdanFarcasanu-Oracle Human Capital Management
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I am unable to see my internal service requestsWhen I create an internal service request, i am unable to see it from Help desk request work area. I have assigned all the necessary helpdesk related rolesas well. Any h…
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HR Helpdesk - Is it possible to auto populate employee Id, legal entity, departments through VBSummary: As per the requirement, we have fields as Employee ID, Legal entity, Department while creating the HR Helpdesk SR. But we do not have variables for these fields…
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Getting error for "Locations" taskSummary: When I try to click on task "Correct" or "Update" location, it gives me an error. This is not happening on the Classic UI page. We have enabled the redwood page…
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Automatically update severity when status changed from Resolved in Redwood HelpdeskSummary: In Classic helpdesk we had groovyscript in place that would automatically update the severity of a case when the status was changed from Resolved to another ope…
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Omnichannel routing and bell notification errorSummary: I've created notification triggers and set my notification preferences utilizing the Assigned example groovy scripts provided by Oracle in the Help Desk Impleme…