Reporting and Analytics
Discussion List
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Tailoring infolet view to the target userSummary Alternatives to the employee party id filterContent Hi First time poster. We are currently building infolets to sit on the Newsfeed homepage. We are building fro…James Salmon 48 views 5 comments 1 point Most recent by Karina Ogata Reporting & Analytics for Sales -
Search report results for contacts.any_phone_raw vs. any_phoneSummary Looking to understand why the rows analyzed are different for the two fieldsContent Why do the fields have a different number of analyzed rows if they're both se…InSinkErator 48 views 0 comments 2 points Most recent by InSinkErator Reporting & Analytics for B2C Service -
Report description needed for end-user and kb answersSummary Report description needed for end-user and kb answersContent Where can I find a description of answer and end-user reports such as: Answer click through rate, an… -
Created and Closed/Resolved in the same reportSummary Creating a report (not a dashboard) with incidents created and closed/resolved in a period of timeContent Hello, I am trying to create a report that will include…User_2025-02-06-05-46-29-624 38 views 11 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Aggregate functions last() is not working as expectedSummary last() should return last row of the data set, but it is fetching all the records.Content Objects : a) Incident b) CO.AuditLog (Custom Object). Joining Relations…Manish S. Dixit 53 views 3 comments 1 point Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Report with link to attachments.Summary How do I get a report with a link to attachments for each incident?Content Hello, I have a report that shows the incident information and the attachments associa…User_2025-10-31-01-08-51-703 141 views 9 comments 0 points Most recent by Alison-UniSA Reporting & Analytics for B2C Service
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How to trigger an action on association of Product with Product GroupSummary Hi, I want to call Rest API which will send the Product Group Id to other application when Product is associated with Product Group through Manage Product Group …
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Frequently Asked Questions on User System Usage SASummary This document will provide information on many questions related to User System Usage SContent Hi All, We have consolidated a list of How To questions asked on U…Dimple-Nagesh-Support-Oracle 111 views 1 comment 5 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales -
Incident SizeSummary How to get size of incidents?Content Hi, Is there a way to return the total size of an incident with and without file attachments through reporting? A simple rep…User_2025-02-03-21-58-25-969 38 views 2 comments 0 points Most recent by User_2025-02-03-21-58-25-969 Reporting & Analytics for B2C Service
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Have a dynamic column headingSummary We would like to have a column heading as current month, next month etc.Content Hi Is it possible to have a column heading that displays the current month, next …Cyrille Saulnier-Oracle 45 views 6 comments 0 points Most recent by User_2025-02-01-07-27-35-188 Reporting & Analytics for Sales -
Sales – Best Practices to Track CX Sales User Adoption, 24 June 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – Best Practices to Track CX Sales User Adoption session to have them answered during the live event. Post your questions by … -
Passing filter value from one to anotherSummary Passing filter value from one to anotherContent There are 2 filters one for primary branch code and another for secondary branch code. Customer want to show sing…User_2025-02-03-16-53-11-440 31 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Ability to add Password protection to PDF output of Bursting JobContent Hello Everyone,Do we have an Ability to add Password protection to PDF output of Bursting Job in BIP?Use case: Each report output should be password protected by…Shivakumar Ayyanagowdar-Oracle 160 views 3 comments 2 points Most recent by Shivakumar Ayyanagowdar-Oracle Reporting & Analytics for Sales -
Disposition of Incident when Survey went outSummary What was the disposition of the incident when the survey went out?Content I am trying to find the disposition of an incident at the moment the survey went out. I…User_2025-02-01-08-26-30-444 30 views 0 comments 0 points Most recent by User_2025-02-01-08-26-30-444 Reporting & Analytics for B2C Service
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Contact custom records - display only record with latest date or just one if date blankSummary Return single latest customer record for a contactContent Our contacts have custom records in eg. myTable. They may have none, a single, or multiple linked recor… -
Time in statusContent For a given incident ID - what is the easiest way to show how long it has spent in each status Not status type - each statusKing Jack 28 views 2 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Adding a Wildcard function to a Report Definition FormulaSummary I'm wanting to use an if statement in a report to search the subject title for a key word such as 'Accepted' and to return a custom value for this. Is it possibl…User_2025-02-05-15-36-42-527 52 views 2 comments 0 points Most recent by Sasi G Reporting & Analytics for B2C Service
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Add the body of the ticket in a reportSummary I want to add the text-body of the ticket in a reportContent Hello All, I'm trying to create a report for all the tickets created in the last year that will have…Jenica Dracea 36 views 5 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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Dashboard prompt shows Deleted records InformationSummary How to avoid deleted records information in dashboard promptContent Hi, I have created an OBIEE report where as deleted records available in dashboard prompt not… -
Phone search field with or without hyphensContent Many of our contact phone number have hyphens and more do not. I cannot find a solution for agent to search for a contact by phone number without them needing to…User_2025-02-03-19-05-39-651 50 views 4 comments 0 points Most recent by InSinkErator Reporting & Analytics for B2C Service
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Incidents report with Answers SummarySummary Creating a report joinning two tables with no common fieldsContent Hello! I can´t find a way to add the title of an answer (answers.summary) into the incident's …User_2025-02-06-21-26-19-557 32 views 6 comments 0 points Most recent by User_2025-02-06-21-26-19-557 Reporting & Analytics for B2C Service
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Masking functionality in ReportsContent Masking functionality in Reports Do we have any functions in OTBI/OBIEE or in BI Publisher/Templates/XSL functions to perform a masking functionality for some cu…Shivakumar Ayyanagowdar-Oracle 59 views 7 comments 1 point Most recent by Karina Ogata Reporting & Analytics for Sales
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column header is randomly ordered in the csv output for BIP reportSummary BIP reportContent Hi, I posted this a while ago. I wonder if there is a change on 20B. Here is the issue detail, I created a BIP data model with SQL (e.g. select… -
Create Infolet through BI analysis to get PO count created for the daySummary Need to create an analysis to get today's PO created count based on userContent I created a analysis to get the buyer wise PO count. But it gives the as at date …
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Returning More than 10k Records on Scheduled ReportContent All, We have a report that runs every night that displays new records created in one of our custom objects in the past 24hrs. This report emails itself to a hand… -
Difference between ProductGroupItemId ,ProductGroupId, ItemCatalogGroupid columnsSummary Difference between ProductGroupItemId ,ProductGroupId, ItemCatalogGroupid columnsContent Hi I have exported ProductGroupItem data and Product data from export ma…
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Emails Received - Exclude Client Response to Auto Reply and Thank You ResponsesSummary Exclude Client Responses to Auto Replies and "thank you" responses to solved incidentsContent I am trying to update the Emails Received report to count the numbe…User_2025-02-07-10-02-12-918 35 views 0 comments 0 points Most recent by User_2025-02-07-10-02-12-918 Reporting & Analytics for B2C Service
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Setting up multiple reporting schedules for different time periods within the same day.Summary Unable to change VRL_HARD limit, needing a workaround.Content Hi, I need to craft several reporting workarounds to report on previous days data via scheduled run…User_2025-02-05-08-03-16-850 22 views 6 comments 1 point Most recent by Tushar G Reporting & Analytics for B2C Service
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Events at same second sorting incorrectly. Any way to go smaller than seconds in date_format?Content Hi, I've found when reporting on the chat_events table & sorting output by chat_events.created that two posts with the same second can be shown out of order. The…User_2025-02-03-20-01-45-901 18 views 2 comments 0 points Most recent by User_2025-02-03-20-01-45-901 Reporting & Analytics for B2C Service
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Forward reports using non-default mailboxSummary Looking for a way to optionally forward analytics reports from a mailbox other than the default for that interfaceContent Being able to send specific types of re…Jared Terry 34 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service