Reporting and Analytics
Discussion List
-
Chat TransfersContent I'm trying to figure out how many chats each agent transferred in a given timeframe. Any ideas where to start?User_2025-02-05-10-15-05-593 27 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Report to show custom field usageContent I'm trying to put a report together that shows me how many times a custom field is used. The rationale being that I want to remove any unused fields! I fail to s…User_2025-02-03-17-03-04-780 60 views 9 comments 2 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
-
How to join Procurement - Procure To Pay Real Time and Procurement - Purchasing Real Time without "OSummary Ability to display PO Line DFF with Procure to Pay information and Logical SQLContent We would like to display the PO Line DFF with Procure to Pay information an… -
can Organisation hierarchy changes be reported on?Summary I want to be able to report when a hierarchy level has changed for an OrganisationsContent Hi, This is my first time posting here - so hopefully there is a guru …Suzanne V 37 views 0 comments 0 points Most recent by Suzanne V Reporting & Analytics for B2C Service
-
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
Custom scripts to access controllers and modelsContent Hi, Can the scripts in reports access controllers/models from the custom portal? I'm trying via cUrl (and failing) so was wondering if there was a better solutio…King Jack 46 views 7 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
Data Extract Limit in BIP ReportSummary We are having BIP report of Account to prepare a data load file for Eloqua. We need to know, is there any size limit in number of rows should be extracted from B…
-
Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
-
Query to fetch Inactive usersSummary Query to fetch Inactive usersContent Hi all, We are using the below Query to fetch the inactive users but we couldn't. SELECT jrrp.person_name, pu.username, pu.a…
-
Time to Resolve is not including schedulesContent We just went live with HRHD and have noticed that the time to resolve metrics do not include the Schedule of the queue. I've attached an example. It shows that t…User_2025-01-31-00-25-12-234 51 views 6 comments 0 points Most recent by User_2025-01-31-00-25-12-234 Fusion Service
-
Not able to create new Saved searchSummary I want to create a new saved search with new set of fields and by setting some values in them.But I am not seeing the option to do that
-
CSA visible in App Composer but not OTBI after CSM migrationSummary Do I need to republish CSA on target pod?Content Quick question - I migrated CSA from source to target with CSM. I can see CSA in App Composer on Target, but I c… -
CSA visible in App Composer but not OTBI after CSM migrationSummary Do I need to republish CSA on target pod?Content Quick question - I migrated CSA from source to target with CSM. I can see CSA in App Composer on Target, but I c…
-
Report to display Severity UpdatedSummary How many times severity updated for a incidentContent Hi, We have business requirement to get number of times severity got updated for one particular incident an…Baljeet Singh-231094 37 views 2 comments 1 point Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Remove merged cells from report in reports & analyticsSummary Remove merged cells from report in reports & analyticsContent Hello, Please note that we have a report : Scott Marketing report which has merged columns B & C AN…User_2025-02-05-12-20-44-163 274 views 7 comments 0 points Most recent by Lucky Sharma Reporting and Analytics for SCM
-
Ask A Question ReportSummary Report SummaryContent Hi, I would like to ask if there's a way to get all the data from Ask a question in customer portal? Basically, we set it up as a Pre-chat …Jovit Manalaysay 52 views 3 comments 1 point Most recent by Jovit Manalaysay Reporting & Analytics for B2C Service
-
Custom Sales Infolets page visible by EL ExpressionSummary Custom Sales Infolets page visible by EL ExpressionContent Hi all, I have a custom field -choice list-, in the Resource object, associated to the resource. When … -
Passing Run-time selectable Date Range Filter to Custom Script of the ReportContent I have passed the run-time selectable date range filter to Custom Script of the Report. I have taken the FROM date and TO date in two variables convertiing epoch…Rasheed Ahamed 57 views 0 comments 1 point Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Performance tiles not calculating valuesContent Hi there, I have created some custom counts in an analysis and when I create a performance tile it isn't counting the values correctly. Essentially I have put a …Mario B 55 views 5 comments 1 point Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales
-
Report for All Products in Staging with Order NumbersSummary Report for All Products in Staging with Order NumbersContent Hello, Can you please advise from which subject area we can download a report with all products in s…User_2025-02-05-12-20-44-163 29 views 2 comments 2 points Most recent by User_2025-02-05-12-20-44-163 Reporting and Analytics for SCM
-
Correct way to count incidents First Responded by a given Group?Summary Seeking best way to count incidents Initially responded to by an Agent GroupContent Hi all - we pay our frontline Call Centre based on # Incidents where they sen… -
UCM Document Retention Rates, Storage Limits, Access Privileges and Automatic PurgingContent We have a requirement where a Custom BIP Report uses bursting to send the report documents to UCM (Unified Content Management Portal). The documents sent to UCM …Shivakumar Ayyanagowdar-Oracle 628 views 2 comments 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Reporting & Analytics for Sales -
answer feedback report with answer-ID, Question text, incident number and incident textContent Hi, I want to create a report showing all individual feedback per answer (preferably even a report that enables me to filter on either answer ID or product or bo…User_2025-02-03-18-57-47-987 64 views 6 comments 1 point Most recent by Jess Campbell Reporting & Analytics for B2C Service
-
OTBI performance recommendations paper (2679006.1) is available on MOS PortalSummary OTBI performance recommendations V2 doc is intended for OTBI system integrators, BI report developers and admins. It covers advanced performance tuning technique…Pavel Buynitsky-Oracle 58 views 0 comments 3 points Most recent by Pavel Buynitsky-Oracle Reporting and Analytics for SCM
-
Add Time Zone in Date Column in Report AnalyticsSummary How do I change the display of Date/Time in an output column?Content Hi, We have business requirement to change date/time in OSvC for each record. By default, th…Baljeet Singh-231094 46 views 0 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service
-
External Data Reports with Browser UI - Analytics Cookbook RecipeContent External Data Reports with Browser UI Expose External Data to OSvC Author: Scott Harwell, Principal Product Manager Difficulty rating: (Advanced) Target persona:…Scott Harwell 419 views 41 comments 15 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
How to create Action link (interaction) in Reports/Analysis to update opportunity recordSummary Action link (interaction) to update opportunity record from Oracle BI AnalysisContent Hi, I am trying to create an analysis/report for my business team that will…Sharath Shanker 62 views 2 comments 1 point Most recent by Sharath Shanker Reporting & Analytics for Sales