Reporting and Analytics
Discussion List
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Catch/close "redundant" incidents that solve themselves?Summary Any ideas to recognize Incidents after customer reports issue is resolved?Content Hi All - in ecommerce, a large source of customer incidents is "Where's my orde… -
Ship to Org LOV not returningSummary I am able to run a report from the Procure to Pay Real Time subject area and the column returns Organization Name, but the same column in the parameter does not …Ari 32 views 2 comments 0 points Most recent by Alexandra Andrei-73074 Reporting and Analytics for SCM -
Emailed Report ErrorSummary Scheduled report sending Excel opens with warningContent Hi all, We have a really simple report that is scheduled to run once daily. The report contains only 3 c… -
Send email reminders to inactive usersSummary We would like to send reminders by email to users if they do not login to Sales CloudContent Hi What would be the best way to automatically send an email to inac…Cyrille Saulnier-Oracle 50 views 5 comments 1 point Most recent by Ryan Peterson-126136 Reporting & Analytics for Sales -
Best Practice Guide - How to Improve Reporting Performance in Oracle Service CloudContent Attached to this post is a revised best practices document that specifically deals in optimizations and report performance within Oracle Service Cloud. Included …Kenny Tietz-23935 546 views 8 comments 29 points Most recent by Adam Liu Reporting & Analytics for B2C Service -
How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
Dashboard/Reports/KPI would be used by the executive via Sales VPSummary Dashboard/Reports/KPI would be used by the executive via Sales VPContent HiWhat Dashboard/Reports/KPI would be used by the executive via Sales VP. Can someone sh…Varun-CC 41 views 2 comments 1 point Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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SCM Report queriesSummary I would like to know where i can find a repository of report queries for this subject area.Content I would like to know where i can find this information for Pro…User_2025-01-25-06-03-46-894 97 views 4 comments 3 points Most recent by User_2025-01-25-06-03-46-894 Reporting and Analytics for SCM -
Related objects in CSASummary Related objects in CSAContent Hi, As per the following document, I should be able to add fields from related object (CSA creation train stop step3) if I create M… -
Report Editor, Home > Records is not showing custom tableSummary Connected workspace opens for one report but not for anotherContent On a report A when you double click the record it opens a workspace for the connected custom … -
Report: Queue-Change - Exclude resolved IncidentsSummary Hey @ all. I'm still creating a report to get the correct count of incidents which leaves a queue unresolvedContent Hey @ all. i wanna show my Managers what happ…User_2025-02-07-09-56-35-224 32 views 4 comments 1 point Most recent by User_2025-02-07-09-56-35-224 Reporting & Analytics for B2C Service
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Trending # Opportunities and RevenueSummary Need to show trends over time what was open in terms of opportunities and RevenueContent Hello, I'm wondering if anyone has tried to do this yet with the Sales O…User_2025-01-22-20-09-02-352 40 views 5 comments 1 point Most recent by Karina Ogata Reporting & Analytics for Sales
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Combine Subject AreasSummary Trying to combine Snapshot SA with Pipeline SAContent Hello, I need to combine the Pipeline SA with the Snapshot SA. "Sales - CRM Pipeline" with "Sales - CRM Opp…User_2025-01-22-20-09-02-352 44 views 4 comments 1 point Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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Show Percentages of crosstab column Total?Summary Need help creating a view that show trending over time (daily, weekly etc) in the % split of our Product IDs..Content I know this is possible but seem to be unab…
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"Sales - CRM Opportunity Sales Stage Snapshot"Summary Details of # of Opportunities Fact in the SAContent Hello, Can anyone tell me what the # of Opportunities Fact in the "Sales - CRM Opportunity Sales Stage Snapsh…User_2025-01-22-20-09-02-352 41 views 3 comments 1 point Most recent by User_2025-01-22-20-09-02-352 Reporting & Analytics for Sales
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Creating a custom report with a date range in the outputSummary 1-6 days passed SLA, 7-10 Days passed SLA, 11-14 Days and 15 or greaterContent Hi friends, I am trying to create a report with incident data where I am checking …NJ 43 views 3 comments 0 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service
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Schedule a half month reportSummary schedule a report that shows 16th to end of monthContent Hi, does anyone have an idea if it is possible to schedule a report based on hard-set half month? So the…User_2025-02-03-16-51-39-328 30 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Quota ManagementSummary How to build roll up Quota reportContent Hi, Can anyone help me how to achieve the below roll up quota requirement using OBIEE report ? Position Actual Quota Tar… -
Passing filter value to search report dynamically from workspaceSummary Passing filter value to search report dynamically from workspaceContent when we open a search report from a workspace, i want to pass a filter value dynamically,…SumanB 54 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Exceptions don't work after the script processing has runContent How do I make exceptions work when I have a custom script processing the rows? Should it still work because I can't make it work So let's say I have a column tha…King Jack 58 views 0 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
date_add but only weekdaysSummary Want to use date_add, but only using weekdaysContent We have a variable that adds different numbers of days to the created date depending on the category to give…Ineke Clewer 35 views 0 comments 0 points Most recent by Ineke Clewer Reporting & Analytics for B2C Service -
Saved Prompt Values not working (Apply Saved Customizations)Summary Need ability to have individual users review Analysis based on their prompt value selections and be able to save those values so they don't have to make prompt s…Brannon B 30 views 1 comment 0 points Most recent by Just Rhianna Reporting & Analytics for B2C Service -
group search resultsSummary OKA I try to make a grouping of results by date and IDContent Hi, for an OKA customer im working on a report that groups searches by contact iD, by datetime. I g…Sjoerd Spring in 't Veld-145555 33 views 0 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 Reporting & Analytics for B2C Service -
Report join should display info from Primary & Secondary tableSummary Report join should display info from Primary & Secondary tableContent I have contact table with primary employment detail and custom object secondary employment …User_2025-02-03-16-53-11-440 33 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Report including Incident created, status changed and previous status changed date columnsSummary Help required with Custom Script to enable date in status reporting requirementContent Hi, 1. I have built a report that uses the Incidents table to get the refe…Craig Hevey 85 views 1 comment 2 points Most recent by User_2025-02-03-18-42-00-650 Reporting & Analytics for B2C Service
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Dividing MetricsSummary Trying to divide two metrics, not working!!Content I am trying to divide two metrics and am not getting the results I need. Can someone help? The number of Won O…User_2025-01-22-20-09-02-352 25 views 3 comments 1 point Most recent by User_2025-02-07-15-30-51-637 Reporting & Analytics for Sales
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Last day of month...11 months agoContent I need to pull leads created 11 months ago in May 2019. The current month is April of 2020 so I need to pull leads created in May of 2019. The expression works b…Patrick Kelley 39 views 3 comments 1 point Most recent by Patrick Kelley Reporting & Analytics for Sales -
BI Publisher bar graph: change series sort order but keep the order of series colorsSummary Looking for a way to change the sort order of series without changing the color order.Content Hello! First time on this forum, and hoping someone can help me out…User_2025-02-01-07-27-35-188 105 views 1 comment 2 points Most recent by User_2025-02-01-07-27-35-188 Reporting & Analytics for Sales
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how to get the number of chats by siteContent We offer customers to start chat from customer Portal and brand website (by CCL link), i would like to identify how many chat coming from our custhelp pages and …Ajay Yadav-140866 29 views 3 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service