Reporting and Analytics
Discussion List
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E-mail backlog per queue.Content Hi there, I was wondering if there is a report available somewhere within RightNow that would enable me to see the historical backlog per queue, per day. Now, I …User_2025-02-03-17-12-54-137 46 views 6 comments 0 points Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service -
Date Grouping based on choice of two date fields?Summary Looking for help to report on weekly survey results based on dates in Chat or Incident tablesContent Hello - I'm hoping someone out there has a solution for this… -
Help Adding % Totals to ReportSummary Help Adding % Totals to ReportContent Does anyone know to get the report roll up totals? see attachment.Marissa Gonzales 65 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Tickets touched by two teamsSummary Tickets that were touched by 2 teamsContent Hi, I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets …Kinga Rapolti 42 views 3 comments 0 points Most recent by Kinga Rapolti Reporting & Analytics for B2C Service -
Adding Multiple Columns at Once to a ReportSummary Is there a way to add multiple columns at once to a report?Content Currently, we are wanting to export a sample of data from the incidents table using all of the…User_2025-02-03-17-53-10-691 50 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691 Reporting & Analytics for B2C Service
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Ticket backlog trend chartSummary Help with Ticket backlog trend chartContent Hello, I am trying to create a 12 month trend of the incident backlog. The only way i could think of was by calculati…Kinga Rapolti 54 views 16 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm… -
Roll up data to be displayed in separate page on the PDF documentSummary Roll up data to be displayed in separate page on the PDF documentContent I have created 2 cross tab reports placed in the Dashboard. 2 reports are grouped(Roll u…User_2025-02-03-16-53-11-440 32 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Oracle Commerce Cloud AnalyticsSummary How to integrate Oracle Commerce Cloud with Analytics SystemsContent Hi All, In our company we have Oracle Analytics Cloud and other Oracle products implemented …
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Adding a total column to a Crosstab reportContent I have created a crosstab report that shows #incidents by organization and category. Organization is the row and category is the column. Is it possible to add a …User_2024-12-17-20-07-52-949 39 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Closed and Created tickets in the same chartSummary Closed and Created tickets in the same chartContent Hello, Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution…Kinga Rapolti 36 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report Column LimitSummary Can the 100 limit be overridden?Content Hello, I need to create a report for a data export however I need to include more than 100 columns in the report. Is ther…User_2025-03-07-01-32-42-212 45 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212 Reporting & Analytics for B2C Service
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is there any way to count number of private note added by per Agent?Content is there any way to count number of private note added by per Agent? just like we can count how many times agent changed the particular status by using this expr…Ajay Yadav-140866 32 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Territory Hierarchy ReportSummary Report that shows the Territory hierarchy and associated employeeContent Hi Community, Please advise if there are any Territory Hierarchy Reports available and d…Kunal Daya-175386 100 views 2 comments 0 points Most recent by Kunal Daya-175386 Reporting & Analytics for Sales
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GDPR & Subject Access RequestSummary Extract all information we hold on an idividualContent Hi all Under GDPR we need to be able to respond to an individual who makes a subject access request (SAR) …User_2025-02-03-18-42-00-650 86 views 24 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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BI Publisher SQL Dividing a Sum by Count DistinctSummary I am creating a new BI Publisher data model to analyze some expense report data. I need to divide a sum of values by a count(distinct) however, the result return…User_2025-02-04-14-03-09-386 79 views 1 comment 0 points Most recent by Frank L Reporting & Analytics for B2C Service
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Disposition Clean Up - Need Count of total incidentsSummary Disposition Clean Up - Need Count of total incidentsContent I have a report that counts the total number if incidents by disposition. But it does not include the…Marissa Gonzales 47 views 1 comment 0 points Most recent by Frank L Reporting & Analytics for B2C Service
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Can we create a report which will display different columns depending on parametersSummary We want to create a report where we have different sub categories. For each sub category we have different Columns.For eg for Business Trip we have 9 Columns and…Vaibhav DL 47 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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How to override NULL valuesSummary How to override null value with values from another column in OBIEE AnalysisContent When building an analysis in OBIEE, what would be the code to enter into the …User_2025-02-06-00-08-33-553 43 views 6 comments 0 points Most recent by User_2025-02-06-00-08-33-553 Reporting and Analytics for SCM
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Can we create report like rtf (See below screenshot)Summary Can we create report like rtf (See below screenshot)Content Can we define layout like the attached screenshot. In parameter, agent will put the incident referenc…Vaibhav DL 38 views 4 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Keyword Search for Incoming IncidentsSummary Alert if specific keyword is met 5 times.Content Hi, I am wondering if anyone is using a similar functionality and would be willing to share their approach? I ha…User_2025-02-03-16-51-39-328 30 views 8 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Combine 2 reports with common filter into 1Summary Combine 2 reports with common filter into 1Content I have 2 custom object Primary & Additional employment. I have created 2 matrix reports to display data for Pr…User_2025-02-03-16-53-11-440 46 views 10 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Sum Total Row Level in Sales Cloud ReportSummary Show only total and hide rows in report output Sales CloudContent We have a report as Table output view. We want to sum at row level and then total at bottom by …
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Filter users based on roleSummary How to filter users based on roleContent I want to filter a list of users based on security roles, e.g. show all users who have the Sales Administrator role. Wha…scottm5 51 views 4 comments 1 point Most recent by Cristina Bugu-Oracle Reporting & Analytics for Sales
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Calculating Time Spent with Customer vs. Time Spent with AgentSummary How to measure time difference spent in different status types?Content Hi All, I have this report that measures time spent with agent vs. time spent with custome…User_2025-02-03-16-15-03-850 38 views 0 comments 0 points Most recent by User_2025-02-03-16-15-03-850 Reporting & Analytics for B2C Service
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Get filter value in Custom scriptSummary Fetch the filter value in ReportContent Hi, We are trying to fetch the filter value from the report into the custom script. Please let me know how to execute the…Padma Prabha Varadarajan-135182 84 views 6 comments 1 point Most recent by jagadeesh gattupalli Reporting & Analytics for B2C Service
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assign filter and variable values to a Field in reportSummary assign filter and variable values to a FieldContent Hi , I am trying to fetch filter and variable values from custom script. I used the following code in Init ta…jagadeesh gattupalli 49 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Enable Print option for reportSummary How to enable print option for report?Content Hi, How to enable print option for report? Refer attachmentUser_2025-02-03-16-53-11-440 49 views 2 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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remove agents from report when they have not logged in during the time periodSummary We have a report that shows logins, duration, and average for agents, but we don't want to see agents who have not logged inContent I am having an issue with a r…
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Please Help me to Get LinkContent Could you please help us to get link on Below Table. DOO_HEADERS_ALL, DOO_LINES_ALL, egp_system_items_b, DOO_FULFILL_LINE_DETAILS, WSH_DELIVERY_DETAILS.User_2025-02-05-19-52-13-612 41 views 2 comments 2 points Most recent by User_2025-02-05-19-52-13-612 Reporting and Analytics for SCM