Reporting and Analytics
Discussion List
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Agents Searching the Knowledge BaseContent I believe the report Service > Site Reports > Admin Answers Accessed > Activity displays how many answers an agent viewed/appended answers via Search Knowledgeba…User_2024-12-17-20-14-00-343 40 views 4 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service -
how to fetch filter values in report for ROQL querySummary fetch filter values in report for ROQL queryContent Hi , Please help me. I need it urgent. I am trying to fetch filter values from report to be used in Custom sc…jagadeesh gattupalli 55 views 2 comments 0 points Most recent by jagadeesh gattupalli Reporting & Analytics for B2C Service -
How to display only most recent records in an analysisSummary How to output only the most recent records in "Inventory - Onhand Balance" analysisContent In OBIEE, Is there a way to modify the pre-built analysis "Inventory -…User_2025-02-06-00-08-33-553 55 views 1 comment 3 points Most recent by User_2025-02-06-00-08-33-553 Reporting and Analytics for SCM
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Report on Incidents Created from Survey WorkflowContent Hello, Does anyone have a suggestion on how best to report on Incidents created from Survey Workflow? I have a report of Survey responses & I would like to inclu…User_2025-02-04-22-00-55-120 30 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Doubts about report 'Visits by time'Summary Doubts about report 'Visits by time'Content We would like to know if the report 'Visits by time' reflects only the effective visits to the portal or, for example…User_2025-02-04-21-50-34-975 32 views 0 comments 0 points Most recent by User_2025-02-04-21-50-34-975 Reporting & Analytics for B2C Service
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Response and Resolution Count ReportSummary A report containing the Response and Resolution CountContent Hi Experts, I would like to ask if a report like this is possible: Response: * Total number of reque…Jepee Celorico 53 views 4 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Field SolutionSummary Hidden field in the incidents tableContent Good afternoon everyone! I am creating an incident report and I need the "solution" field but it does not appear in th…Sergio Andres Barreto Valderrama 29 views 2 comments 0 points Most recent by Sergio Andres Barreto Valderrama Reporting & Analytics for B2C Service -
sum of last rowsSummary How to get the sums of the last rows from one or several tables?Content Hello,I have a challenge for the reporting experts around here :-)I have several custom o…Geraud Andreux 38 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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I want to set up a report that displays the total score of each questions.Content Hi All, I want to set up a report that displays the total score of each questions from one survey. columns required : Interval (month from Jan to December) Quest…Ajay Yadav-140866 37 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Top Answers for a Particular CategorySummary Show top answers for only one categoryContent Hi all, I'm trying to modify a copy of the standard Popular Answers report (ID: 162) so that it only shows me popul…JoshLong 49 views 1 comment 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Add to Docked Filter a computed Field?Content Hi, How to add to Docked Filter a computed Filed? Version Oracle Service Clous 19C SP2User_2025-02-05-22-32-11-242 30 views 1 comment 0 points Most recent by User_2025-02-05-22-32-11-242 Reporting & Analytics for B2C Service
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OCC integration with Google AnalyticsSummary OCC integration with Google AnalyticsContent Hi team, Can anyone please let me know whether the integration with Google analytics & OCC is possible? I just got t…
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OTBI Customer SurveyContent Oracle BI development is planning OTBI feature improvements. To better understand SaaS customers’ reporting needs, usage and requirement gaps, we are conducting …User720640-Oracle 23 views 1 comment 4 points Most recent by Cyrille Saulnier-Oracle Reporting & Analytics for Sales -
Please Save BI Answers Direct Database Query SQL Definition before 19D UpgradeSummary Please Save BI Answers Direct Database Query SQL Definition before 19D UpgradeContent Please Note: This notice does not affect BI Publisher SQL data models and r…Cheryl D-Oracle 52 views 1 comment 4 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome… -
In Dock FilteringSummary Searching within a ReportContent Is there away to change the dock filter to display the magnifying glass to search within a list? We have a report that has a doc…Marissa Gonzales 48 views 2 comments 0 points Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service -
Embedded report in workspace - no table join - pass search variable?Summary Pass a variable from one table into an embedded workspace report to present data from an un-joined tableContent We have two custom objects that do NOT have a rel…User_2025-02-03-17-31-49-785 35 views 2 comments 1 point Most recent by CosimoG-Oracle Reporting & Analytics for B2C Service
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R13.19A OTBI Direct Database Query Privilege ChangeSummary In R13.19A OTBI direct database query has been disabled by default. To prevent reports generating system errors, BI Administrator can modify BI privileges to rev…User720640-Oracle 104 views 6 comments 9 points Most recent by User778287-Oracle Reporting and Analytics for SCM
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Assign date for IncidentsSummary Report for Assign date for IncidentsContent Hello, Can you please help me with the creation of a report that include also Assign date for the incidents? Also in …Jenica Dracea 49 views 18 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Initialisation script does not runContent Hi, In the initialisation part of the report, where we can add scripts - the script no longer runs. There are several reports this affects. It was working fine u…King Jack 26 views 2 comments 1 point Most recent by King Jack Reporting & Analytics for B2C Service -
How to Run a Report that Only Shows the Reports that I have Permissions for?Summary I want to create a report that only includes a list of reports that my profile has permissions to run.Content I understand what is available in the Report Manage…NDKoze 54 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Need to Create a report for Specific SurveySummary Need to Create a report for Specific SurveyContent Hi I need to create a report displaying all the questions / answers for a specific survey but I'm not sure on …Bruno Aun 34 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
General Audit Log DescriptionSummary Need to show all incident that have the word called ‘Referred’ inside of the general audit log description.Content Hi Team, I’m looking to create a report to sho…Vikash Patel 44 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Engagement Engine Chat Events not populatingContent Recently we've stopped seeing new entries created in the Visitor Events table for EE Chat Offering/Acceptance. I've been testing through the day and while I can …ShilohMadsen 36 views 1 comment 0 points Most recent by Rupal Patel Reporting & Analytics for B2C Service -
Expected Close date as Quarter and YearSummary How can I show the Expected Close Date as a Quarter and Year?Content Hello, Our Opportunities have an expected close date. I want to convert that from MM/DD/YYY …User_2025-01-22-20-09-02-352 52 views 1 comment 0 points Most recent by FPAES Reporting & Analytics for Sales
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How to change Status Gauge colourSummary I've tried every colour option but I'm unable to change the colour of my status gaugeContent I can only change the background colour of my status gauge, the gaug…User_2025-02-05-02-13-35-681 49 views 1 comment 0 points Most recent by Soundararajan Purushothaman Reporting & Analytics for B2C Service
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Group certain incidents as one and rename in cross tab reportContent Hi, I have a simple cross tab display report which shows how many incidents are created by our agent during a certain time period. I have filtered the report to …User_2025-02-03-18-05-12-461 43 views 3 comments 0 points Most recent by Kenton Reporting & Analytics for B2C Service