Reporting and Analytics
Discussion List
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Filter on date format using a custom fieldSummary I need to filter a report on a date that is a custom fieldContent Hi all. We have a need to create a report that will filter on a custom field. The Field name is…User_2025-02-01-08-17-38-818 55 views 5 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service -
CX Sales Center of Excellence Best Practice Resource CentersSummary Go to these Resource Centers to get Best Practice materials written to help you implement and manage CX SalesContent CX Sales Resource Centers contain Oracle CX … -
HR Help Desk - Organizational hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 49 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 Reporting & Analytics for B2C Service -
Who clicked the survey linkSummary Who opened the survey invite AND clicked the survey link?Content Hi all. I'm wondering if it's possible to identify contacts who have opened a survey from a surv…User_2025-02-01-08-17-38-818 59 views 4 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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Best Practice Resource Center for BI Reports and Analytics for CX SalesSummary Go to the BI Reports and Analytics Resource Centers to get Best Practice materials to help you create and manage reports.Content The BI Reports and Analytics Res…Cheryl D-Oracle 59 views 1 comment 7 points Most recent by Cyrille Saulnier-Oracle Reporting & Analytics for Sales
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Deriving Business Intelligence through Service Cloud Value Analytics - Analytics Cookbook Recipe...Content Deriving Business Intelligence through Service Cloud Value Analytics An Analytics Cookbook Recipe Group How do you measure success with your knowledgebase and en…Joe Landers 291 views 28 comments 15 points Most recent by Julie F Reporting & Analytics for B2C Service -
Chat ReportSummary Customer who has Initiated chatContent I need to build the report to show how many people who access customer portal pages start a chat. Could you shed some ligh…User_2025-02-03-16-53-11-440 42 views 2 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service
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Display filter value on the DashboardSummary Display filter value on the DashboardContent Hi, Dashboard contains 2 reports with common filter. I want display the filter value as a heading to the dashboard. …User_2025-02-03-16-53-11-440 43 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Adding holiday to SLA after holiday has passed?Content Hello, We had an issue where Presidents day was added to our response requirements but NOT to our custom SLA. As a result, incidents from the weekend and Preside…Cody Moore 30 views 0 comments 0 points Most recent by Cody Moore Reporting & Analytics for B2C Service
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Report -Number of Contacts created by agentContent Hi All, I have created a report to display numbers of contact created by agents. Please find the attached XML file. I am trying to include the filter of group na…User_2025-02-03-18-29-17-316 22 views 6 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
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Customize Date format in Service Cloud reports dynamicallySummary We have a requirement where users from world wide are expecting date formats to be displayed based on their location.Content Hi, Thanks for looking to help! Curr…User_2025-02-05-09-39-15-002 81 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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how the scores for the agent interaction can be addedSummary How we can add scores for each interaction -
Chat summary report - No value but serviced?Summary Chats have agent as 'No Value' but show as servicedContent We have copied the out the box report 'Chat Summary' (ID 3008). I've then added in a column for chats.…User_2025-02-03-16-56-48-238 46 views 5 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
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Make report tables horizontalSummary Need to make report table view HorizontalContent Currently CRM is having table reports in vertical. But we need to make reports horizontal. (table columns to row…
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How can I get a list of all Data tables available in Oracle Service Cloud ReportingContent Hello I'm presently picking up Oracle Service Cloud Reporting and I'm trying to get a list of all the data tables available along with a description of what they…User_2025-02-06-10-24-34-640 69 views 8 comments 0 points Most recent by User_2025-02-06-10-24-34-640 Reporting & Analytics for B2C Service
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How to handle many-to-many relationships in reportingContent Hi Reporting Experts! I'm hoping you can help me with this one... I needed to set up a many-to-many relationship between Contacts and a CBO called Assisters. So,…Eric Gottesman 49 views 0 comments 0 points Most recent by Eric Gottesman Reporting & Analytics for B2C Service
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E-mail backlog per queue.Content Hi there, I was wondering if there is a report available somewhere within RightNow that would enable me to see the historical backlog per queue, per day. Now, I …User_2025-02-03-17-12-54-137 52 views 6 comments 0 points Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service
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Date Grouping based on choice of two date fields?Summary Looking for help to report on weekly survey results based on dates in Chat or Incident tablesContent Hello - I'm hoping someone out there has a solution for this… -
Help Adding % Totals to ReportSummary Help Adding % Totals to ReportContent Does anyone know to get the report roll up totals? see attachment.Marissa Gonzales 67 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Tickets touched by two teamsSummary Tickets that were touched by 2 teamsContent Hi, I need to create a report that shows tickets that were 'touched by' 2 different teams at some point (eg. tickets …Kinga Rapolti 43 views 3 comments 0 points Most recent by Kinga Rapolti Reporting & Analytics for B2C Service
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Adding Multiple Columns at Once to a ReportSummary Is there a way to add multiple columns at once to a report?Content Currently, we are wanting to export a sample of data from the incidents table using all of the…User_2025-02-03-17-53-10-691 59 views 2 comments 0 points Most recent by User_2025-02-03-17-53-10-691 Reporting & Analytics for B2C Service
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Ticket backlog trend chartSummary Help with Ticket backlog trend chartContent Hello, I am trying to create a 12 month trend of the incident backlog. The only way i could think of was by calculati…Kinga Rapolti 56 views 16 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm… -
Roll up data to be displayed in separate page on the PDF documentSummary Roll up data to be displayed in separate page on the PDF documentContent I have created 2 cross tab reports placed in the Dashboard. 2 reports are grouped(Roll u…User_2025-02-03-16-53-11-440 32 views 0 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Oracle Commerce Cloud AnalyticsSummary How to integrate Oracle Commerce Cloud with Analytics SystemsContent Hi All, In our company we have Oracle Analytics Cloud and other Oracle products implemented …
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Adding a total column to a Crosstab reportContent I have created a crosstab report that shows #incidents by organization and category. Organization is the row and category is the column. Is it possible to add a …User_2024-12-17-20-07-52-949 40 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Closed and Created tickets in the same chartSummary Closed and Created tickets in the same chartContent Hello, Hope somebody has a clever idea on this. I have browsed through old posts but couldnt find my solution…Kinga Rapolti 38 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report Column LimitSummary Can the 100 limit be overridden?Content Hello, I need to create a report for a data export however I need to include more than 100 columns in the report. Is ther…User_2025-03-07-01-32-42-212 46 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212 Reporting & Analytics for B2C Service
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is there any way to count number of private note added by per Agent?Content is there any way to count number of private note added by per Agent? just like we can count how many times agent changed the particular status by using this expr…Ajay Yadav-140866 39 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Territory Hierarchy ReportSummary Report that shows the Territory hierarchy and associated employeeContent Hi Community, Please advise if there are any Territory Hierarchy Reports available and d…Kunal Daya-175386 104 views 2 comments 0 points Most recent by Kunal Daya-175386 Reporting & Analytics for Sales