Reporting and Analytics
Discussion List
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Switching between design and report view - changes not updatingSummary Editing a report (with save), but changes not updating when switching from design to report viewContent Hi all. When making changes to existing public reports I'…User_2025-02-01-08-17-38-818 23 views 8 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr… -
Filtering on phone field, ph_home_raw, exceeds query size limitationSummary Why does filtering on ph_home_raw analyze so many rows compared to ph_homeContent When I filter on ph_home, the Analyzer tells me that the estimated number of an…User_2025-02-05-02-13-35-681 35 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Table name to get instances linkSummary Table name to get instances linkContent Is there any table available to store the instance link In ebz icx_parameters stores URL of the instance Thanks in advanc…Koteswararao Yenikepalli 49 views 1 comment 0 points Most recent by Amrit Reporting & Analytics for B2C Service -
Make non-root table editableContent Hi, I have a custom object. There's a field in this object called SelfReference which has a relationship with the ID of the same object i.e. it self references. …King Jack 19 views 2 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Data import in MON-YY format - has to be stored as text - how can it be converted in reportSummary I have issues with converting a text field to a date field in format MON-YYContent I have a file I need to manually import and it has a date value in the MON-YY …VivTed 43 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
User Defined list and No ValuesSummary Report & filtering out using user defined listContent Hi There, I've created a report that has a user defined list ($Locations). This variable is used to filter …User_2025-02-04-23-27-31-855 47 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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No Value not included in Slice DisplaySummary No Value not included in Slice DisplayContent Hi, Trying to figure out how to include the No Value agent in the slice in one of our reports. Currently, when repo… -
Unique values in a reportSummary Unique values in a reportContent Good afternoon, Our business users have a report that is duplicating Answer IDs. We'd like to display only the unique Answer IDs…kerry walker 75 views 14 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Show email address Incident forwardedSummary Show email address Incident forwardedContent I have a simple report which displays incident product name and type, contact details, status. If the incident is fo…User_2025-02-03-18-05-12-461 25 views 14 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Incidents with No Appended AnswerContent Hi all, Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" wh…JoshLong 30 views 4 comments 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Can't filter by text in disp_idSummary using instr on disp_id and can't filter on the resultContent I have a variable in a report which has the following code if(incidents.status_type=2, if(instr(inci…Ineke Clewer 44 views 4 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service -
getting repeated value in custom reportContent Hi All, i am trying to make a report where i want Chat ID, Ref number, Date of First Engagement, Page URL (we have implemented EE), and Chat Transcript. i trying…Ajay Yadav-140866 25 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Opportunity Performance ReportingContent I'm trying to understand Opportunity Performance reporting. I'm specifically looking for the ability to track how long an Opportunity was in a certain status for…User_2025-02-03-17-31-49-785 31 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Merging multiple Rows in a ReportSummary In OSvC, how do merging of multiple Rows to One ?Content Hi, I have a requirement in Rightnow to merge multiple rows in a report to one by comma separated. Pleas…Boby B Jacob 57 views 0 comments 1 point Most recent by Boby B Jacob Reporting & Analytics for Sales -
Adjusted chat_agent_performance_intervalsSummary Needing to cut off the times.Content I am having trouble cutting off interval times. I am trying to measure our agents using live chat. The functions work if bot…
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Adding new columns with Custom ScriptsSummary How can I dynamically add columns to a report using custom scripts?Content Hi folks, I'm wanting to create a report that utilises ROQL which i'm familiar enough …Jared Ennew 41 views 0 comments 0 points Most recent by Jared Ennew Reporting & Analytics for B2C Service
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Include staff account date created field in reportSummary We need to identify when a staff account was created for maintenance purposesContent Hi all. We have a report identifying login data etc and need to add in the d…User_2025-02-01-08-17-38-818 57 views 6 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
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Include Range of recurrence dates in Status of Mailings reportContent Hi all. I'm wanting to include the 'Range of Recurrence' dates in a report on active Recurring mailings (copy of definition attached). I'm sure I'm missing the o…User_2025-02-01-08-17-38-818 29 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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report that shows the interaction with the client (conversation history)Summary report that shows the interaction with the client (conversation history)Content Good Morning, Is there a report that shows the history of an incident? Whether cr…Erlin Garcia-132843 37 views 4 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Need to create a report filter that compares an integer field with the year of a date fieldSummary Need to create a report filter that compares an integer field with the year of a date fieldContent Hey Team, I need to create a report filter that compares an in…Vikash Patel 40 views 8 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Utilization report - Logged in timesContent We are working on a custom report extended from the Agent Utilization report. We removed the session start/end time filter and added a filter from the agent perf…Hanna Page 41 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Rank Column VauesSummary Rank Column VauesContent How to rank column values? We have a report like below Customer Name Total Price Customer 1 3500 Customer 2 4355 Customer 3 2145 Expecta…User_2025-01-28-07-06-00-829 41 views 1 comment 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Take only the Latest Record Date from Custom Date FieldSummary Take only the Latest Record Date from Custom Date FieldContent We have a custom object to store Transactional data where we have created a field called "travel S…User_2025-01-28-07-06-00-829 24 views 3 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Incidents without survey repsonsesContent I'm trying to create a report to show me which incidents within a certain time period did not have a survey submitted. I've tried using the transactions table an…Kim Dante 31 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Cannot find data in Category NameSummary Using Service for Our HR Help Desk and Cannot find Category NameContent Hey everyone, We recently installed HCM and we use the service model to act as our HR Hel…DPaleg 32 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Report on (un)blocked learned linksContent Hi there, Since one of our customers has discovered that in the related answers section answers appear from another interface that the answer is shown in, I woul…Hans 48 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Using Engagement Engine Logging to log in-page dataContent Based upon the description of logging and reporting in the manual, it would seem that we should be able to log page level data to an EE Event in the events table…ShilohMadsen 42 views 4 comments 1 point Most recent by User_2025-02-01-08-04-13-139 Reporting & Analytics for B2C Service