Response and Resolution Count Report

Summary

A report containing the Response and Resolution Count

Content

Hi Experts,

I would like to ask if a report like this is possible:

Response:

1. Total number of requests that have received a response from CSRs  in <= 4hours
2. Total number of requests that have received a response from CSRs  in <= 24 hours
3. Total number of requests that have not received a response up to the date that I generate the report.

 

Resolution:

1. Total number of requests that have received a resolution from CSR in:
   1. <=24 hours
   2. <=2 days
   3. 2 – 5 days
   4. <= 2 Weeks
   5. >2Weeks
   6. Have not received a resolution by the time we generate the report.