Reporting and Analytics
Discussion List
-
Real Time Reporting - Incidents Received, Resolved, Longest time in QueueSummary Real Time Reporting - Incidents Received, Resolved, Longest time in QueueContent We've been tasked with creating Real Time Reporting (or as close to real time as…User_2025-02-01-07-43-22-355 67 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Reports Alignment on DashboardContent Hello, Can someone please share tips for aligning reports on dashboard? i have tried multiple ways but it's really annoying to just fit all reports without scrol…User_2025-02-03-20-08-55-527 69 views 3 comments 0 points Most recent by Nir Wissotzky-Oracle Reporting & Analytics for B2C Service
-
Rel 13.19B User Adoption Object ActivitySummary With Rel 13. 19B Users will be able to report on User Adoption for object activityContent User Adoption CRM – An Overview User Adoption Metrics helps CRM Stakeho…Sudharshanan K B-Oracle 569 views 3 comments 15 points Most recent by Chintak Dholakia Reporting & Analytics for Sales -
Interval Type - Menu DescriptionsSummary Looking for full descriptions for menu itemsContent Hi. I'm looking for a published list with FULL descriptions/example for each of the Menu Items under Interval…Marissa Gonzales 28 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How to remove the highlight on the first line of a reportContent There may be an obvious answer to this petty annoyance.. but here goes...! I have some nice reports with exceptions that colour lines of data based on service le…JBaxter 38 views 6 comments 0 points Most recent by User_2025-02-05-02-13-35-681 Reporting & Analytics for B2C Service -
Inventory OnHand Balance ReportSummary Inventory OnHand Balance ReportMahgoub S.Mohamed 92 views 1 comment 0 points Most recent by User_2025-02-07-08-26-19-537 Reporting and Analytics for SCM -
First call resolution report (Basic)Content Hello everyone, I'm trying to write a report which will show me in very basic terms the first call resolution. To do this I want to create a report with three co…User_2025-02-01-08-44-34-192 41 views 13 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service
-
COUNT on a COUNTSummary Counting how many responses were sent on an incident.Content I am calculating how many (transactions.trans_type='8') "Response Sent" transactions are taken on ti…User_2025-03-10-22-51-16-388 57 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
-
How can we combine two RightNow reports into one?Content Active day for agent value for management purposes, we want to combine the information held in reports: * Public Reports > Service > Agent Reports > Agent Login …Peter Taylor 32 views 3 comments 0 points Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
-
Creating a more visually pleasing roll-up viewSummary Would like to create a report where the roll-up heading is shown as a single field in column 1.Content I'm trying to create a report that looks like the left sid…User_2025-02-03-18-15-20-995 31 views 0 comments 1 point Most recent by User_2025-02-03-18-15-20-995 Reporting & Analytics for B2C Service
-
Missing Carriage Return Line feed for last row in OTBISummary OTBI Analysis Export to CSV Missing Carriage Return Line feed for last rowContent When exporting an OTBI BI Answers client payroll Analysis result to CSV, the la…
-
SQL script - declare variableSummary SQL script - declare variableContent How to declare variable and use it in the same SQL script? I would like to store the result of my initial query in a variabl…
-
Return a default record rather than "no records found"Content Hi, I have a Contact Quick Search report that if 0 rows are returned I would actually like it to default to a specific contact ID instead. I think that this coul…Craig Hevey 21 views 1 comment 0 points Most recent by Mihaela M Reporting & Analytics for B2C Service
-
Calculate percentage for responses received on the same day of incident creationSummary Calculate percentage for responses received on the same day of incident creationContent Hi, I have a requirement that I must calculate no of incidents that recei…User_2025-02-03-16-53-11-440 52 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
Filter on date format using a custom fieldSummary I need to filter a report on a date that is a custom fieldContent Hi all. We have a need to create a report that will filter on a custom field. The Field name is…User_2025-02-01-08-17-38-818 53 views 5 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
-
CX Sales Center of Excellence Best Practice Resource CentersSummary Go to these Resource Centers to get Best Practice materials written to help you implement and manage CX SalesContent CX Sales Resource Centers contain Oracle CX … -
HR Help Desk - Organizational hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 47 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 Reporting & Analytics for B2C Service
-
Who clicked the survey linkSummary Who opened the survey invite AND clicked the survey link?Content Hi all. I'm wondering if it's possible to identify contacts who have opened a survey from a surv…User_2025-02-01-08-17-38-818 57 views 4 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service
-
Best Practice Resource Center for BI Reports and Analytics for CX SalesSummary Go to the BI Reports and Analytics Resource Centers to get Best Practice materials to help you create and manage reports.Content The BI Reports and Analytics Res…Cheryl D-Oracle 58 views 1 comment 7 points Most recent by Cyrille Saulnier-Oracle Reporting & Analytics for Sales
-
Deriving Business Intelligence through Service Cloud Value Analytics - Analytics Cookbook Recipe...Content Deriving Business Intelligence through Service Cloud Value Analytics An Analytics Cookbook Recipe Group How do you measure success with your knowledgebase and en…Joe Landers 284 views 28 comments 15 points Most recent by Julie F Reporting & Analytics for B2C Service -
Chat ReportSummary Customer who has Initiated chatContent I need to build the report to show how many people who access customer portal pages start a chat. Could you shed some ligh…User_2025-02-03-16-53-11-440 39 views 2 comments 0 points Most recent by User_2025-02-03-21-44-58-411 Reporting & Analytics for B2C Service
-
Display filter value on the DashboardSummary Display filter value on the DashboardContent Hi, Dashboard contains 2 reports with common filter. I want display the filter value as a heading to the dashboard. …User_2025-02-03-16-53-11-440 42 views 4 comments 0 points Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
-
Adding holiday to SLA after holiday has passed?Content Hello, We had an issue where Presidents day was added to our response requirements but NOT to our custom SLA. As a result, incidents from the weekend and Preside…Cody Moore 26 views 0 comments 0 points Most recent by Cody Moore Reporting & Analytics for B2C Service
-
Report -Number of Contacts created by agentContent Hi All, I have created a report to display numbers of contact created by agents. Please find the attached XML file. I am trying to include the filter of group na…User_2025-02-03-18-29-17-316 20 views 6 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
-
Customize Date format in Service Cloud reports dynamicallySummary We have a requirement where users from world wide are expecting date formats to be displayed based on their location.Content Hi, Thanks for looking to help! Curr…User_2025-02-05-09-39-15-002 76 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
-
how the scores for the agent interaction can be addedSummary How we can add scores for each interaction -
Chat summary report - No value but serviced?Summary Chats have agent as 'No Value' but show as servicedContent We have copied the out the box report 'Chat Summary' (ID 3008). I've then added in a column for chats.…User_2025-02-03-16-56-48-238 44 views 5 comments 0 points Most recent by James G Reporting & Analytics for B2C Service
-
Make report tables horizontalSummary Need to make report table view HorizontalContent Currently CRM is having table reports in vertical. But we need to make reports horizontal. (table columns to row…
-
How can I get a list of all Data tables available in Oracle Service Cloud ReportingContent Hello I'm presently picking up Oracle Service Cloud Reporting and I'm trying to get a list of all the data tables available along with a description of what they…User_2025-02-06-10-24-34-640 67 views 8 comments 0 points Most recent by User_2025-02-06-10-24-34-640 Reporting & Analytics for B2C Service
-
How to handle many-to-many relationships in reportingContent Hi Reporting Experts! I'm hoping you can help me with this one... I needed to set up a many-to-many relationship between Contacts and a CBO called Assisters. So,…Eric Gottesman 46 views 0 comments 0 points Most recent by Eric Gottesman Reporting & Analytics for B2C Service