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How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions. — Cloud Customer Connect
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How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions.

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edited Nov 2, 2020 7:26AM in Reporting & Analytics for B2C Service 5 comments

Summary

How can I get my report to display only unique values instead of having multiple rows with the same value?

Content

Hi All

Business Use case:

Incident Quick search report,  result should be based on logged assigned either Incident/Tasks wise.

incident had outer join relationship with tasks. So, multiple rows are displayed, we used Group_Result  /Aggregate Function(count(distinct(incidents.i_id)) to hide/remove rows. only unique values are displayed on report  but unable to open and view incidents.

Report to display only unique values instead of having multiple rows with the same value and able to open and view Incidents.

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