Reporting and Analytics
Discussion List
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Filter Column results on numeric values onlyContent HI, In my report I query a table that has alpha and numeric values. I want just to filter on numeric values. The plus side is that all the numeric values are in …Richard Catalani 38 views 8 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Can we build a report to store previous values without a custom object?Content Hi I have 5 custom fields in Contact Object related to billing details. In the workspace, I have added a tab "Bill Details" with the custom fields. I would like …Jaya Krishna Sumanth Ch 26 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service -
Historical Reporting - Open Incidents at Certain Point in TimeContent Hi all, I've searched the forums but have not really been able to find an answer to what I need. I know looking at snapshots of data is impossible but I am tryin…James Branston 17 views 4 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Can we get a report to see incidents created after a user looks at an answer?Content We can see how many incidents were created after customers view an answer, which is useful, but what I'd really like to see are the incidents they created after …User_2025-02-03-19-13-16-885 42 views 13 comments 0 points Most recent by User_2025-02-03-19-13-16-885 Reporting & Analytics for B2C Service -
How to forward HTML Reports without the charts/graphs disappearingContent Hello We schedule a number of reports in HTML as ( unlike PDF) the data is provided in a continuous flow ( rather than having tables and graphs spread over a num…User_2025-02-03-16-56-52-129 21 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service
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Case sensitive report filteringContent I've been asked to identify contacts with initials in the first name field by returning any that don't have lower case letters in them. I have no idea how to ide…Ineke Clewer 17 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service -
Scheduled report not runningContent Hello, I have a report scheduled to run, however, judging by the "Report Schedules" standard report, it does not appear to have ran at the times I've designated …JoshLong 62 views 4 comments 1 point Most recent by Danette Beal Reporting & Analytics for B2C Service -
File uploadContent Hi everyone! How can I load contact data from an Excel file to Rightnow? Version Service CloudUser_2025-02-03-19-45-21-273 14 views 5 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Reporting & Analytics for B2C Service
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Report filter based on Logged in profileContent Hey, Is there a way to dynamically filter a report based on the logged in Profile? I have a requirement were a specific type of incidents should only be visible …User_2025-02-03-19-39-00-970 54 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…User_2025-02-03-19-45-21-273 23 views 3 comments 0 points Most recent by Jose Lorenzo Reporting & Analytics for B2C Service
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How to Divide Multiple Counts?Content I've been stuck with this problem for a few days and have searched fairly extensively to no avail. I have a series of columns that are counting IF statements. Fo…User_2025-02-03-18-51-09-741 37 views 2 comments 0 points Most recent by User_2025-02-03-18-51-09-741 Reporting & Analytics for B2C Service
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Import contacts filesContent How can I load contact data from an Excel file to Rightnow? Attached an image where shows the header of my contacts Version Service cloudJose Lorenzo 21 views 3 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
Calling all Marketing professionals with eCommerce experience!Summary Preview the future of Oracle Adaptive Intelligence ApplicationsContent The Oracle Applications User Experience team is looking for Marketing professionals who ar…
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Mailing response report columnsContent Hi all, I am trying to determine the following: how to split soft bounces from the bounced (num _bounced) column in the Mailing_formats (mailing messages) table.…User_2025-02-03-16-20-21-531 34 views 1 comment 0 points Most recent by Keri Jenkin Reporting & Analytics for B2C Service
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Adding exception when incident owner = No ValueContent Hello dears, Our management asked for a report showing all opened incidents on the system (both from the agent desktop and the customer portal) as well as their …Hanna Abi Akl 29 views 7 comments 0 points Most recent by User_2025-02-03-20-30-59-029 Reporting & Analytics for B2C Service -
Survey reports in one interface?Content Hi, Is there any way to report on surveys from different interfaces in one interfaces? For example - we have 22 interfaces with different languages - when I run …User_2025-02-01-07-03-13-295 26 views 2 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Change Administrator's Name as it Appears in Auto-Response EmailsContent I am making changes to our message templates to alter how our emails appear to customers. Our current Thread Heading is: [Entry Type] by [Channel] ([Author]) ([E…Andy Townshend 46 views 4 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
How to add custom field "Restoration Time" into SLA configurationContent Hello Experts, When configuring an SLA we are able to define the "response time" and "resolution time" ,we also have one more SLA called "restoration time". We n…Jayashankar Lingaiah-Oracle 28 views 4 comments 0 points Most recent by Jayashankar Lingaiah-Oracle Reporting & Analytics for B2C Service
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A version change processContent Hi everyone, good afternoon! I have a problem with RN, I try to create a customized field but when I save it comes a message saying that the tool is in a version…Jose Lorenzo 13 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Reporting when answers are PublicContent I want to be able to report when an answer is created, and again when the answer is set to Public. We refer to this change as being published, which often differ…User_2025-02-01-08-40-26-447 22 views 12 comments 0 points Most recent by User_2025-02-01-08-40-26-447 Reporting & Analytics for B2C Service
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Report to show exceptions based on SLAContent Hi, We're looking at creating a report to show all incidents, coloured by SLA state. So for example if the incident is less than 2 days old, black font. Between …User_2025-02-03-19-49-57-702 22 views 0 comments 1 point Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Report on broadcast mailing open rates by deviceContent Our marketing team has asked for a report on open rates on emails by device/OS I know you can do this for web pages, but can't find any tables that store this fo…Ineke Clewer 23 views 1 comment 0 points Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service
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Filter IDContent Hi, I'm working with a report on customer portal and I need to use a filter, part of the requirement is to pass the filter ID. My question is how can I find a re…Ammar Aldaffaie 53 views 2 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Report shows no value when something is added from "Add New"Content Hi All, In Incident workspace, I have a custom tab which shows a report. When I click on Add New in the custom tab, it's workspace opens and I enter some data. W…Jaya Krishna Sumanth Ch 21 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service
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Report Layout by Date.Content HI All I am working on a Layout of a report, What I have now and what i am trying to do is... What i have now Per dispositions, = Month,Total count, % of Total (…Richard Catalani 19 views 3 comments 0 points Most recent by Richard Catalani Reporting & Analytics for B2C Service
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Create a graphic report showing # of contacts aggregates by agentContent How can I create a graphic report that shows me the number of contacts aggregates by agent? Edited by eleep to have a more specific subject title.Jose Lorenzo 25 views 4 comments 0 points Most recent by Jose Lorenzo Reporting & Analytics for B2C Service
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Escalated Reports and ChartsContent Hi All, i have situation where i want to show the Escalated reports and charts of incidents. How can we acheive it ? Thanks and Regards, Ali Version Oracle Servi…Ali Raza Jahangir 26 views 4 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Report on Workspace Button ClicksContent If a button control is added to a workspace, is it possible to report on which agents clicked the button? Thanks!User_2025-02-03-16-48-16-590 15 views 5 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Contacts´s report captured by agentContent Hi! Good morning, I´m generating a report that shows me the number of records that each agent makes, In my report musthave the total of the records captured in o…Jose Lorenzo 25 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Default header and footerContent Is there a way to set the default header/footer for all new reports. Currently when you create a new report, the CurrentDate is in the header and PageNumber and …Kim Dante 20 views 2 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service