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Issue: Incorrect installment allocation when applying payments to sales transaction

in Ask A Guru 1 comment

Hi everyone,

I’m facing an issue with installment allocations in NetSuite and would appreciate any insights.

Here’s the scenario:
I have a sales transaction with 5 installments. I’m applying 3 payments (journal entries) to offset specific installments. When I select the 3 payments, the total applied amount is 25.50.

The problem is that, after saving, NetSuite does not apply the amount correctly to the installments I selected via the UI. Instead, it redistributes the payment amounts across other installments, instead of applying them exactly as I specified during the payment process.

Has anyone experienced this behavior before? Any idea why NetSuite reallocates the amounts automatically or how to make it respect the manual allocation I do in the UI?

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